Difference between revisions of "Residence hall printers"
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==Installing residence-hall lab printers on a Windows PC==
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#REDIRECT [[Adding_a_Student_Lab_Printer]]
  
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===Windows XP===
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This page includes directions for installing the printers for '''student''' use in the Residence Halls, Academic Buildings and the Library.
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*Click '''Start >> Run'''.
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{{PrintQuickLinks}}
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==Windows Installation Directions==
  
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[[Image:printingxp.jpg]]
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#In the Windows Search type: '''\\printers.gustie.gac.edu''' and click enter.<br />[[File:Mappingprinters.jpg]]
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#A window will open showing the list of available printers.<br />[[Image:printingvista2.jpg]]
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#'''Double click''' the printer (or printers) you want to install and wait for it or them to install.  '''The FollowMeStudentPrinters queue will print to any printer and only requires installing one printer from the list.'''
  
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*In the run box, Enter '''\\printers.gustie.gac.edu'''.
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===Follow Me Printer===
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*Click '''OK'''.
 
  
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[[File:Run XP.PNG]]
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The Follow Me printer is designed to print to any printer.  To install just select the FollowMeStudentPrinters from the list of printers.  You will be asked which printer to send the job to when you release it using print.gac.edu.
  
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*Now a list of printers will show up.  Just double click the printer you want to install then wait for it to install.
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==Windows Troubleshooting==
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===Error Access Denied===
  
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[[Image:printingxp3.jpg]]
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This issue can happen when your computer is not authenticating with the print server properly.  This issue can be fixed by adding your gustavus account to ''Credential Manager''.
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#Click '''Start'''-> On the start screen start typing ''Credential Manager'' and select this from the list of results to open it
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#In ''Credential Manager'', select '''Windows Credentials'''
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#Click '''Add a Windows Credentials'''
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#In network address enter: \\printers.gustie.gac.edu
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#username enter: gustie\your-email-gustavus-username (without @gustavus.edu)
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#password enter: enter your gustavus email password
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#Reboot your computer
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#Please see using the print accounting system for directions on printing.
  
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===Windows Vista/7/8===
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===Error installing printer===
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*Click '''Start''' to open the start menu or start screen.
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#Download and run the [https://greg.gac.edu/download/PC/printing/鶹ƵPrinters.exe 鶹Ƶ Printers reset tool]
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*In the search box or on Windows 8 just start typing on the start screen to bring up the search box, Enter '''\\printers.gustie.gac.edu'''.
 
  
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[[File:~MyBitmap.png]]
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===Error code: 0x80070035===
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*Now a list of printers will show up.  Just double click the printer you want to install then wait for it to install.
 
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[[Image:printingvista2.jpg]]
 
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====Troubleshooting====
 
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====Error installing printer====
 
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#Download and run the [https://greg.gac.edu/download/PC/printing/鶹ƵPrinters.exe 鶹Ƶ Printers reset tool]
 
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====Error code: 0x80070035====
 
 
'''Problem: After I type in \\printers.gustie.gac.edu and press enter, I receive the following message Error message "Windows cannot access //xxxxxxx error code: 0x80070035 the network path not found"'''
 
'''Problem: After I type in \\printers.gustie.gac.edu and press enter, I receive the following message Error message "Windows cannot access //xxxxxxx error code: 0x80070035 the network path not found"'''
  
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#Reboot your computer
 
#Reboot your computer
  
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'''Problem:  I receive an error when it tries to install the printer driver.'''
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===Black Pages when printing from Chrome PDF Viewer===
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=====Black Pages when printing from Chrome PDF Viewer=====
 
 
'''Problem:  When printing from the latest version of Chrome's PDF viewer, your print jobs are all black.'''
 
'''Problem:  When printing from the latest version of Chrome's PDF viewer, your print jobs are all black.'''
  
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'''If this is a Moodle document, please send this to helpline@gustavus.edu with the specific Course and PDF name so we can repair the PDF.'''
 
'''If this is a Moodle document, please send this to helpline@gustavus.edu with the specific Course and PDF name so we can repair the PDF.'''
  
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==Installing 鶹Ƶ printers on a Macintosh==
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----
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===Mac OS X 10.5.8 and older===
 
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To begin open System Preferences and navigate to the '''Print and Scan''' or '''Print and Fax''' preference pane and click to open it.
 
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[[Image:Printandscan.png|525px|center]]
 
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Next click the '''Plus''' sign in the bottom left portion of the preference pane to add a new printer.
 
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[[Image:Addprinter.png|525px|center]]
 
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Now control + click or right click on the grey area in the icon bar and click customize.
 
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[[Image:Customize.png|525px|center]]
 
  
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Click and drag the '''Advanced''' icon to the grey area in the icon bar.
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==Macintosh Printer Installation==
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===Mac OS X 10.6.8 and older===
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Users with 10.6.8 and below must use the [[Web Print]] system.
  
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[[Image:Advanceddrag.png|525px|center]]
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===Mac OS X 10.7.5 and later===
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Now click the newly added '''Advanced''' icon. It will begin to autosearch for printers. Be patient. When done auto searching change the '''Type:''' dropdown menu to '''Windows''' or '''Windows Printer via spoolss'''
 
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[[Image:Windowsprinter.png|525px|center]]
 
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Then type in the following: smb://gustavus:adolphus@printers.gustie.gac.edu/'''Olin124Printer'''
 
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You can replace '''Olin124Printer''' with any printer queue in Papercut. Some of the printer queues are listed in the following wiki article:
 
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[[List of printers in academic buildings]]
 
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Change the name to something descriptive such as Olin 124 Printer
 
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Location is optional though in some cases it can be handy.
 
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Select the driver by clicking on the '''Use:''' dropdown menu.
 
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[[Image:Printerinfo.png|525px|center]]
 
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In the driver selection window you can type the model or series of printer to filter the drivers.
 
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[[Image:Driverselect.png|525px|center]]
 
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To complete the install click '''Add''' and select driver options. Almost all printers here have a duplex unit and at least 2 trays. 
 
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[[Image:Printeroptions.png|525px|center]]
 
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'''Don't forget to print a test page!'''
 
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===Mac OS X 10.6.8 and later===
 
 
Click the following link to download the 鶹Ƶ printer installer.
 
Click the following link to download the 鶹Ƶ printer installer.
 
[https://greg.gac.edu/download/mac/printing/GACPrinters.dmg Macintosh Printer Installer]
 
[https://greg.gac.edu/download/mac/printing/GACPrinters.dmg Macintosh Printer Installer]
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===Checking printers and setting the default===
 
===Checking printers and setting the default===
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Now you can verify that your printers installed and set a default. From the Apple menu, select System Preferences and then click on the Print and Fax button. The following window will appear.
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Now you can verify that your printers installed and set a default. From the Apple menu, select '''System Preferences''' and then click on the '''Printers and Scanners''' button. The following window will appear.
  
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[[Image:MacPrinter8.png]]
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[[Image:MacPrinter9.png]]
  
 
If you want to set a default printer, simply click by Default Printer and select the printer you want to use. Once you've done this, you can close out the window and start printing.  
 
If you want to set a default printer, simply click by Default Printer and select the printer you want to use. Once you've done this, you can close out the window and start printing.  
  
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[[Image:MacPrinter9.png]]
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Please see Using the print accounting system for students to print and release jobs.
  
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===Troubleshooting===
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===Troubleshooting Apple Macintosh Printer Installation===
  
 
'''Problem: I can't get the installer downloaded.  Instead a web page of garbled text is displayed.'''   
 
'''Problem: I can't get the installer downloaded.  Instead a web page of garbled text is displayed.'''   
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This may mean your browser is not properly installed. This is most common with Mozilla Firefox. For more information about installing Mac OS X software refer to http://guides.macrumors.com/Installing_Applications_in_Mac_OS_X
 
This may mean your browser is not properly installed. This is most common with Mozilla Firefox. For more information about installing Mac OS X software refer to http://guides.macrumors.com/Installing_Applications_in_Mac_OS_X
  
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'''Problem:  The installer unexpectedly quits each time I try and run it.  I am running Macintosh OS 10.5.x.'''
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'''Problem:  The installer unexpectedly quits each time I try and run it.  I am running Macintosh OS 10.6.x.'''
  
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Solution: You will have to manually install the printers on your machine. Refer to the 10.5.8 section in the above article. Stop by the Technology Helpline for assistance.
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Solution: You will have to use the 鶹Ƶ [[Web Print]] system.
  
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'''Problem: I receive an error message: "Your system software should be updated to 10.5.8 or higher to properly utilize the new printers. Navigate to the Apple Menu / Software Update and follow the directions to update your software."'''
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'''Problem: I receive an error message: "Your system software should be updated ...'''
  
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Solution: In order to properly utilize the printers at 鶹Ƶ, you should ensure your operating system is up to date.  You can check what version of the operating system you have by navigating to the '''Apple Menu / About This Mac'''.  You should see Version 10.x.x.
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Solution:  
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For version 10.6.x navigate to the '''Apple Menu / Software Update''' to download all the free updates. 
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For a version prior to 10.7.5 you will need to contact the Technology Helpline at x6111 for alternative printing methods.
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For a version prior to 10.6.8 you will need to contact the Technology Helpline at x6111 for alternative printing methods.
 
  
 
'''Problem: The printer I want to install is "ghosted" out. '''
 
'''Problem: The printer I want to install is "ghosted" out. '''
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'''Problem: "GACPrinters" can't be opened because it is from an unidentified developer.
 
'''Problem: "GACPrinters" can't be opened because it is from an unidentified developer.
  
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This error indicates you have OSX 10.8 and your security settings need to be temporarily modified. Please go to System Preferences, Security and Privacy, General tab. Allow software to be installed from anywhere. After installing the printer, please move back to Mac App Store and identified developers.
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This error indicates you have OSX 10.8 and your security settings need to be temporarily modified. Please go to '''System Preferences''', '''Security and Privacy''', '''General''' tab. '''Allow software to be installed from anywhere'''. After installing the printer, please move back to Mac App Store and identified developers.
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==Email to Print==
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*[[Email_to_print|Send an email to print]]
  
 
[[Category:Policies]]
 
[[Category:Policies]]
 
[[Category:Printing]]
 
[[Category:Printing]]
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==Cold Reset on HP Printers==
 
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A cold reset restores the printer to its factory default settings. Usually it is a last option after trying other troubleshooting techniques.
 
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#Turn the printer off (either with the off-on switch or by unplugging it)
 
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#Turn the printer on while holding down the '''Ok''' or green checkmark button
 
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#When all (usually three) lights illuminate on the front of the printer, let go of the '''Ok''' or green checkmark button
 
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#You should see a menu of options on the display screen
 
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#Scroll down using the arrow keys to '''Cold Reset''' and press '''Ok'''.
 

Latest revision as of 19:52, 6 September 2016

Redirect to:

This page includes directions for installing the printers for student use in the Residence Halls, Academic Buildings and the Library.

Printing Quick Links

Students

Faculty and Staff

Windows Installation Directions

  1. In the Windows Search type: \\printers.gustie.gac.edu and click enter.
    Mappingprinters.jpg
  2. A window will open showing the list of available printers.
    Printingvista2.jpg
  3. Double click the printer (or printers) you want to install and wait for it or them to install. The FollowMeStudentPrinters queue will print to any printer and only requires installing one printer from the list.

Follow Me Printer

The Follow Me printer is designed to print to any printer. To install just select the FollowMeStudentPrinters from the list of printers. You will be asked which printer to send the job to when you release it using print.gac.edu.

Windows Troubleshooting

Error Access Denied

This issue can happen when your computer is not authenticating with the print server properly. This issue can be fixed by adding your gustavus account to Credential Manager.

  1. Click Start-> On the start screen start typing Credential Manager and select this from the list of results to open it
  2. In Credential Manager, select Windows Credentials
  3. Click Add a Windows Credentials
  4. In network address enter: \\printers.gustie.gac.edu
  5. username enter: gustie\your-email-gustavus-username (without @gustavus.edu)
  6. password enter: enter your gustavus email password
  7. Reboot your computer
  8. Please see using the print accounting system for directions on printing.

Error installing printer

  1. Download and run the

Error code: 0x80070035

Problem: After I type in \\printers.gustie.gac.edu and press enter, I receive the following message Error message "Windows cannot access //xxxxxxx error code: 0x80070035 the network path not found"

  1. If you are able to browse the web fine and this is Windows 7, This is most likely caused by an issue known to Microsoft. Please install the hotfix below to prevent it in the future:
  2. We also need to remove all the Microsoft 6to4 adapters that have been installed already. This can be done manually or using devcon.
    1. Manually
      1. Start Menu->Right Click on Computer->Click Manage
      2. Open the Device Manager
      3. Select View->Show Hidden Devices
      4. Under Network Adapters, uninstall all the network adapters that say "Microsoft 6to4 Adapter"
    2. Download Devcon x32 or x64 depending on your machine type:
      1. Run devcon.exe in a command prompt as administrator
        1. devcon remove @ROOT\*6TO4MP\*
  3. Reboot your computer

Black Pages when printing from Chrome PDF Viewer

Problem: When printing from the latest version of Chrome's PDF viewer, your print jobs are all black.

This is a known bug in the latest version of Chrome.

Solution 1: Save the document to your computer and web print option to print the docoment. The web print option is available on

Solution 2: Save the document to your computer and use Acrobat Reader to print the PDF or open the PDF in Firefox to print the document.

If this is a Moodle document, please send this to helpline@gustavus.edu with the specific Course and PDF name so we can repair the PDF.

Macintosh Printer Installation

Mac OS X 10.6.8 and older

Users with 10.6.8 and below must use the Web Print system.

Mac OS X 10.7.5 and later

Click the following link to download the 鶹Ƶ printer installer.

Once the file is downloaded, double click on it. Then locate the file on your desktop and double-click on it.

Macprintersdesktop1.png

Then double click on the GACPrinters application to open the installer.

Macprintersopen.png

Once the GACPrinters application is opened you will be presented with a window that looks like the image below. The area circled in red is the printer type navigation tab.

Gacprinterswindow.png

To install a printer simply click on the printer you'd like to install. If the printer is installed correctly the button should "ghost" out. The image below shows NoreliusLabPrinter successfully installed and "ghosted" out.

Ghostedbutton.png

If you get an error, it's most likely because you don't have the latest printer drivers. The error window looks like the image below. If you receive this error you will be asked to be taken to either Apple's or HP's print driver page. From the driver page download and install the driver, then try re-open GACPrinters and try installing the printer again.

Errorwindow.png

Checking printers and setting the default

Now you can verify that your printers installed and set a default. From the Apple menu, select System Preferences and then click on the Printers and Scanners button. The following window will appear.

MacPrinter9.png

If you want to set a default printer, simply click by Default Printer and select the printer you want to use. Once you've done this, you can close out the window and start printing.

Please see Using the print accounting system for students to print and release jobs.

Troubleshooting Apple Macintosh Printer Installation

Problem: I can't get the installer downloaded. Instead a web page of garbled text is displayed.

Solution: Right-click the download link and choose Save File As or Save Linked File As depending on your browser. Save the downloaded file someplace accessible on your computer like the Desktop and proceed with the instructions. This may mean your browser is not properly installed. This is most common with Mozilla Firefox. For more information about installing Mac OS X software refer to

Problem: The installer unexpectedly quits each time I try and run it. I am running Macintosh OS 10.6.x.

Solution: You will have to use the 鶹Ƶ Web Print system.

Problem: I receive an error message: "Your system software should be updated ...

Solution: For a version prior to 10.7.5 you will need to contact the Technology Helpline at x6111 for alternative printing methods.

Problem: The printer I want to install is "ghosted" out.

Solution: Quit GACPrinters and relaunch GACPrinters.

Problem: "GACPrinters" can't be opened because it is from an unidentified developer.

This error indicates you have OSX 10.8 and your security settings need to be temporarily modified. Please go to System Preferences, Security and Privacy, General tab. Allow software to be installed from anywhere. After installing the printer, please move back to Mac App Store and identified developers.

Email to Print

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