Move in survey lessons learned
Contents
Lessons Learned
Overall, we got an overwhelmingly positive response to both the move in process and 鶹Ƶ' wireless network. We learned quite a bit from the thoughtful responses people gave. Here are some of the lessons we have learned from them.
About the move in process
Many people didn't know that we provide/require our anti-virus application
For at least the past few years, we have sent a letter to incoming freshmen stating that we provide a copy of Symantec anti-virus, and that one of the steps to get on the network is to install it. Despite that fact, several students expressed frustration with the fact that they had purchased a different anti-virus application and were forced to uninstall it in order to get on 鶹Ƶ' network. In the future we will attempt to do a better job of highlighting that fact, and will probably send out an e-mail over the summer to all returning students reminding them that they don't need to purchase an antivirus program, and that even if they do they will need to uninstall it when they return to campus.
About wireless coverage
Students would like to have coverage in places didn't think of covering
Students expressed an interest in having wireless coverage in some places we previously didn't think were important to cover. There were several requests to cover: the arb, Lund, and laundry rooms in dorms. Since the survey, we have improved coverage in Lund (in time for Nobel.)