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The Technology Helpline is the helpdesk that supports the entire �鶹��Ƶ community with its technology needs. The Helpline is composed of 30 - 40 work-study students and receives assistance from 5 full-time college employees.

Contact information

• E-mail: helpline@gustavus.edu
• Telephone: x6111 (507-933-6111)
• Website: /gts/
• Locations: Olin 124 (full year)

Hours

Special Hours during Finals and Breaks

Please see regarding these hours.

Regular hours

• Monday - Thursday: 8 a.m. - 11 p.m.
• Friday: 8 a.m. - 4:45 p.m.
• Saturday: 12 p.m. - 5 p.m. (seasonal)
• Sunday: 3 p.m. - 11 p.m.

January Term (IEX) hours

• Monday - Friday: 8:00am - 4:45pm
• Saturday: Closed. However, you can still leave voice mail or e-mail
• Sunday: Closed. However, you can still leave voice mail or e-mail

Touring break

• Monday - Friday: 8 a.m. - 4:45 p.m.
• Saturday: Closed. However, you can still leave voice mail or e-mail
• Sunday: Closed. However, you can still leave voice mail or e-mail

Summer hours

• Monday - Friday: 8 a.m.- 4:45 p.m.
• Saturday: Closed. However, you can still leave voice mail or e-mail
• Sunday: Closed. However, you can still leave voice mail or e-mail

Services

Services provided

• Connecting your computer to the �鶹��Ƶ network.
• Phone-based computer support for faculty, staff, students, emeriti professors, and alumni.
• Desktop and network support for all faculty/staff office machines.
• Desktop and network support for all lab computers.
• Support for virus removal, spyware issues, and connectivity problems.
• Provide in-person connectivity and virus support during Helpline hours.
• Support for college-owned printers, as well as replacing toner and paper in certain computer labs.
• Ethernet jack repair across campus.
• Quota support.
• Support in the residence hall only during First Year Student Orientation and fall move-in to help first-year students connect to the �鶹��Ƶ network.

Services not provided

• Hardware related problems for personally owned computers. We recommend that you contact your original computer vendor or the Freelance list by e-mailing freelance@gustavus.edu.
• Non-connectivity problems for personally owned computers of faculty and staff.
• Re-installations of an operating system for personal computers.
• Backing data up for personal computers