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Welcome!

�鶹��Ƶ Technology Services (GTS) would like to welcome you to �鶹��Ƶ! It is our hope that this web page will supply you with the information necessary to answer most of your technology-related questions. Please contact us at 507-933-6111 or helpline@gustavus.edu with any questions or concerns.

What is GTS?

�鶹��Ƶ Technology Services (GTS) is the primary technology provider on campus. We provide support through the Technology Helpline at 507-933-6111 or helpline@gustavus.edu. GTS consists of , Telecommunications, Administrative Information Systems (AIS), the Technology Helpline and User Services, Core Services, and Web Services. We are located in Olin Hall. The department is under the direction of Bruce Aarsvold.

What is my �鶹��Ƶ username?

�鶹��Ƶ uses a standard convention for usernames. First initial followed by the first seven letters of your last name. If duplicates exist, numbers will be added at the end. Harry Potter's username would be hpotter.

This User Account is provided by �鶹��Ƶ, made available to students, faculty, staff and approved guests of the College to facilitate and enhance their work, teaching, learning, and scholarly research. All �鶹��Ƶ accounts are governed by the �鶹��Ƶ Acceptable Use Policy. If you have questions or concerns regarding this, please contact the Technology Helpline.

How do I change my password or other user settings?

The �鶹��Ƶ User Settings Page (GUS Page) is where you change your password and adjust other User Account settings. You can visit the GUS page at or click on the Log in button in the upper right hand corner of the �鶹��Ƶ homepage, after logging in, click on your name, next to the Log out button.

Use your GUS Page to set your password, change or input Emergency Contact Information, adjust e-mail settings like forwards and away messages, adjust your profile information and report lost 3 Crowns Cards.

We will never ask you for your password!

And neither should anyone else. Never respond to emails or web pages with your �鶹��Ƶ username or password. Your �鶹��Ƶ password should be unique (not used at other sites), contain both letters and numbers and never be shared with anyone.

Your �鶹��Ƶ User Account password will work for e-mail, Moodle, computer logins (lab and institutionally owned machines), Home Directory, �鶹��Ƶ Google Resources, �鶹��Ƶ People Search and other web resources.

How do I check my �鶹��Ƶ e-mail?

Your �鶹��Ƶ e-mail address is yourusername@gustavus.edu. You can check your e-mail , your phone or your computer's email client. For more information, please contact the Technology Helpline or see our help pages for e-mail.

Who do I call for help?

Technology support is provided to all members of the �鶹��Ƶ community through the Technology Helpline, located on the first floor of Olin Hall. The Technology Helpline is a group of student employees led by full-time User Services staff. Helpline employees are trained and dedicated to serving the hardware, software, and networking needs of the campus community. Please contact us with your technology questions or concerns.

• Phone: 507-933-6111
• E-mail: helpline@gustavus.edu
• Wiki Help:
• Twitter: Follow us @gtshelpline or
• Submit a Request or Check Status:
• Live Support: click on Live Support

Additional Information

Webadvisor

-- is a web-based system that allows �鶹��Ƶ students, faculty and staff to access important academic and employment information. WebAdvisor account information will be sent to your �鶹��Ƶ e-mail account. *Please note that your user name is the same, but your password and its requirements are independent from your e-mail and Colleague passwords.

�鶹��Ƶ People Search (Gribly)

People Search (Gribly) is a web based directory for �鶹��Ƶ students, employees and alumni. To search for people, use the search box at the top of any �鶹��Ƶ page or visit Search (gustavus.edu/search). To edit your profile information, please see

Additional information, including historical is available at Gribly.

Home Directory

All User Accounts include a Home Directory or network storage space. This space is accessible anywhere on campus and is backed up nightly. Each account is provided with 2 GB of storage space. If you need additional space, please contact the Technology Helpline. For more information, please see: Home_directory.

Moodle

�鶹��Ƶ uses Moodle as its course management system. �鶹��Ƶ maintains its own Moodle server. Pages are automatically created for all �鶹��Ƶ courses each term and are available for use by faculty, staff and students. The �鶹��Ƶ Moodle site is located at . Moodle uses your �鶹��Ƶ User Account credentials. For additional information and help using Moodle, please see: Moodle.

Google and Office 365 access

All �鶹��Ƶ User Accounts also include Google and Office365 access.

Google is a cloud based calendaring and document storage and sharing solution. Google Calendar is the scheduling application used by �鶹��Ƶ. For more information or help, please see: Google Drive.

Office365 is a cloud based storage and sharing solution with access to Microsoft Office. Please see Office 365 for more information.

�鶹��Ƶ Daily Announcements (�鶹��Ƶ-L)

�鶹��Ƶ-L is an automated campus announcement and event list that pulls items from the College Calendar. It is distributed Monday through Saturday, with Sunday's announcements and events appearing on Saturday. If you would like to subscribe to �鶹��Ƶ-l please visit /news/gustavusl.php.

GTS News, Information and Tips

You can follow us on Twitter - @gtshelpline or visit

Virtual Lab

�鶹��Ƶ users can access Windows lab software (e.g. ArcGIS, Adobe products) from any computer (Macintosh or Windows) using Virtual Lab. Virtual Lab also gives you access to your home directory and other network resources.

Technology Training

�鶹��Ƶ has technology training resources available to all �鶹��Ƶ staff, administrators, faculty and students. For more information, please visit: gustavus.edu/gts/Lynda.

Beware of Phishing

Phishing is attempting to gain personal or financial information about a user by masquerading as a trustworthy source. �鶹��Ƶ users have experienced many types of Phishing, including some sent through email. Please note that �鶹��Ƶ will never ask you via email, phone or any other type of communication to verify your password.

SPAM

Spam is unsolicited e-mail. It is often commercial in nature and may contain viruses or other malware. �鶹��Ƶ offers server-side spam control through a program called SpamAssassin. The spam filtering settings page offers a web-based interface to configure these settings for your e-mail account.

�鶹��Ƶ Employee Information

How Do I Get Help with my �鶹��Ƶ Issued Computer?

For information about your �鶹��Ƶ issued computer, please see: Employee_New_Computer.

Colleague

Colleague is the ERP (Enterprise Resource Planning) system used by �鶹��Ƶ. If your position requires Colleague access, (aka Datatel), your supervisor will connect with Dave Maas in the AIS department. Dave will work with your supervisor to give you the proper access to the system required for your position.

Once this process is done Dave will contact you directly with a password that you will use with this system. *Please note that all though your user name is the same, your password and its requirements are independent from your e-mail and WebAdvisor passwords.

Discounted Software

Any employee who has a �鶹��Ƶ issued computer, is eligible to purchase Microsoft Office for their personal computer at a deep discount. For additional information, lease visit: /gts/Hup

Contact us

Please contact the Technology Helpline at 507-933-6111, helpline@gustavus.edu, stop by the Technology Services department in Olin Hall or complete our .