Difference between revisions of "Summer Staff: Daily Duties"
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Revision as of 11:12, 1 July 2014
Clocking In/Out
We will use TimeClock for you to clock in and out. Timeclock will be installed on a Helpline computer in the Helpline Computer Lab area. You will not need to clock in/out for lunch.
Morning meeting
We will meet every morning in the Technology Services office in the OTC Classroom at 8:15am. We will run through the to-do list for the day. This meeting is run by the duty people for the day.
See also
Jobs for the day
During the morning meeting, we will go through the database, and your work load for the day will depend on what you volunteer for at the morning meeting. The Duty People will most likely take the cases where it will take a phone call to resolve and other jobs that will involve staying around the office. The other staff will take a wide variety of jobs, most of which include moving equipment, reimaging computers, etc. Many people volunteer with another person to take on a larger case or a problem that they would like to know more about.
Support Suite
We use Fusion to log and record the calls and other contact that we receive, the summer staff will be expected to keep up-to-date information in the database and update it frequently. If you are unsure of how to use Fusion, please talk to any one of the User Services staff.