Difference between revisions of "Technology Helpline"
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| − | *Hardware related problems for | + | *Hardware related problems for personally owned computers. We recommend that you contact your original computer vendor or the mailto:freelance@gustavus.edu. |
| − | *Non-connectivity problems for | + | *Non-connectivity problems for personally owned computers of faculty and staff. |
*Re-installations of an [[operating system]] for personal computers. | *Re-installations of an [[operating system]] for personal computers. | ||
[[Category:User Services]] | [[Category:User Services]] | ||
Revision as of 12:31, 3 May 2006
The Technology Helpline is the helpdesk that supports the entire 鶹Ƶ campus community with its computer needs. The Helpline is composed of 35 work-study students and 2 full-time college employees.
Contact Information
- E-mail: helpline@gustavus.edu
- Telephone: x6111 (507-933-6111)
Hours
- Monday-Thursday: 8am-10pm
- Friday: 8am-4:45pm
- Saturday: Not staffed. However, you can still leave voice mail or e-mail
- Sunday: 3pm-10pm
Services Provided
- Connecting your computer to the 鶹Ƶ network.
- Phone support for faculty, staff, students, emeriti professors, and alumni.
- Desktop and network support for all faculty/staff office machines.
- Desktop and network support for all lab computers.
- Support for virus removal, spyware issues, and connectivity problems.
- Support for college-owned printers, as well as replacing toner and paper in certain computer labs.
- Ethernet jack repair across campus.
- Quota support.
- Support in the Residence Hall only during first-year orientation and fall move-in to help first-year students connect to the 鶹Ƶ network.
Services Not Provided
- Hardware related problems for personally owned computers. We recommend that you contact your original computer vendor or the mailto:freelance@gustavus.edu.
- Non-connectivity problems for personally owned computers of faculty and staff.
- Re-installations of an operating system for personal computers.