Difference between revisions of "Technology Information for New Gusties"
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===What is GTS?=== | ===What is GTS?=== | ||
| β | ΒιΆΉΚΣΖ΅ Technology Services (GTS) provides technology support through the Technology Helpline | + | ΒιΆΉΚΣΖ΅ Technology Services (GTS) provides technology support through the Technology Helpline at 507-933-6111 or [mailto:helpline@gustavus.edu helpline@gustavus.edu]. |
| β | GTS consists of [http://gustavus.edu/gts/instructionalservices Instructional Services], [[Telecommunications]], [[Administrative Information Systems]] (AIS), the [[Technology Helpline]] and [[User Services]], [[Core Services]], and [[Web Services]]. | + | GTS consists of [http://gustavus.edu/gts/instructionalservices Instructional Services], [[Telecommunications]], [[Administrative Information Systems]] (AIS), the [[Technology Helpline]] and [[User Services]], [[Core Services]], and [[Web Services]]. We are located in [[Olin Hall]]. The department is under the direction of Bruce Aarsvold. |
===What is my ΒιΆΉΚΣΖ΅ username?=== | ===What is my ΒιΆΉΚΣΖ΅ username?=== | ||
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===Passwords=== | ===Passwords=== | ||
| β | + | ====GTS will never ask you for your password!==== | |
| β | *E-mail/Computer Login β This password will also be used for your Home Directory, Moodle, ΒιΆΉΚΣΖ΅ Google Calendar, | + | The following systems have independent passwords: |
| β | *[[WebAdvisor]] | + | *E-mail/ΒιΆΉΚΣΖ΅/Computer Login β This password will also be used for your Home Directory, Moodle, ΒιΆΉΚΣΖ΅ Google Calendar, ΒιΆΉΚΣΖ΅ Search and other resources. |
| β | *Voicemail β Your voicemail password will only be used to retrieve voicemails. Questions concerning Telephones and Voicemail should be directed to [http://gustavus.edu/telecom/voicemail] | + | *[[WebAdvisor]] - Your initial WebAdvisor password will be sent to you via email. |
| + | *Voicemail β Your voicemail password will only be used to retrieve voicemails. Questions concerning Telephones and Voicemail should be directed to [http://gustavus.edu/telecom/voicemail http://gustavus.edu/telecom/voicemail] | ||
===Who do I call for help?=== | ===Who do I call for help?=== | ||
| β | GTS provides support to the members of the ΒιΆΉΚΣΖ΅ community through the Technology Helpline, located on the first floor of Olin Hall. The Technology Helpline is a group of student workers led by full-time User Services staff members, who are specially trained and dedicated to the serving the hardware, software, and networking needs of the campus community. If you have questions or concerns, please contact us at helpline@gustavus.edu , 507-933-6111, or browse the website and submit a problem ticket at http://gustavus.edu/GTS. | + | GTS provides support to the members of the ΒιΆΉΚΣΖ΅ community through the Technology Helpline, located on the first floor of Olin Hall. The Technology Helpline is a group of student workers led by full-time User Services staff members, who are specially trained and dedicated to the serving the hardware, software, and networking needs of the campus community. If you have questions or concerns, please contact us at helpline@gustavus.edu, 507-933-6111, or browse the website and submit a problem ticket at http://gustavus.edu/GTS. For additional information about the Technology Helpline's supported services please see [http://gustavus.edu/gts/Technology_Helpline#Services http://gustavus.edu/gts/Technology_Helpline#Services]. |
===Datatel=== | ===Datatel=== | ||
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===Home Directory=== | ===Home Directory=== | ||
| β | Every user account includes a network storage space. This space is accessible anywhere on campus and is backed up nightly. Each employee is provided with 2GB of storage space. If you need | + | Every user account includes a network storage space. This space is accessible anywhere on campus and is backed up nightly. Each employee is provided with 2GB of storage space. If you need additional space, please contact the Technology Helpline. For more information, please see [[Home_directory]]. |
===Virtual Lab=== | ===Virtual Lab=== | ||
| β | ΒιΆΉΚΣΖ΅ users | + | ΒιΆΉΚΣΖ΅ users can access Windows lab software (e.g. ArcGIS, Adobe products) from any computer using the [[Virtual Lab]]. This also gives you access to your home directory and other network resources. |
===Computer Training=== | ===Computer Training=== | ||
| β | ΒιΆΉΚΣΖ΅ ΒιΆΉΚΣΖ΅ | + | ΒιΆΉΚΣΖ΅ ΒιΆΉΚΣΖ΅ has training resources available to all ΒιΆΉΚΣΖ΅ Staff/Administrators/Faculty or Students. Please visit the following website for more information: /gts/Lynda. |
===Discounted Software=== | ===Discounted Software=== | ||
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===Good computing habits=== | ===Good computing habits=== | ||
| β | === | + | ===GTS will never ask you for your password!=== |
| β | + | Describe phishing attempts.... | |
| + | |||
| + | ====SPAM==== | ||
| + | If you receive a lot of SPAM, please [/account/#url=/account/%3Fpr%3Demail%26pr2%3Dspam adjust your SPAM settings] | ||
====Attachments==== | ====Attachments==== | ||
Revision as of 15:37, 21 March 2014
New Employee
Welcome!
ΒιΆΉΚΣΖ΅ Technology Services (GTS) would like to welcome you to ΒιΆΉΚΣΖ΅! It is our hope that this web page will supply you with the information necessary to answer most of your technology-related questions.
What is GTS?
ΒιΆΉΚΣΖ΅ Technology Services (GTS) provides technology support through the Technology Helpline at 507-933-6111 or helpline@gustavus.edu. GTS consists of , Telecommunications, Administrative Information Systems (AIS), the Technology Helpline and User Services, Core Services, and Web Services. We are located in Olin Hall. The department is under the direction of Bruce Aarsvold.
What is my ΒιΆΉΚΣΖ΅ username?
ΒιΆΉΚΣΖ΅ uses a standard naming convention for all usernames. First initial and the first seven letters of your last name. If it duplicates an existing username, you will have numbers at the end.
Checking my e-mail
Every ΒιΆΉΚΣΖ΅ account has the ability to use the ΒιΆΉΚΣΖ΅ e-mail system. Your e-mail address is yourusername@gustavus.edu. You can check your e-mail , your phone, your computer's email client, etc. For more information, please contact the Technology Helpline.
Passwords
GTS will never ask you for your password!
The following systems have independent passwords:
- E-mail/ΒιΆΉΚΣΖ΅/Computer Login β This password will also be used for your Home Directory, Moodle, ΒιΆΉΚΣΖ΅ Google Calendar, ΒιΆΉΚΣΖ΅ Search and other resources.
- WebAdvisor - Your initial WebAdvisor password will be sent to you via email.
- Voicemail β Your voicemail password will only be used to retrieve voicemails. Questions concerning Telephones and Voicemail should be directed to
Who do I call for help?
GTS provides support to the members of the ΒιΆΉΚΣΖ΅ community through the Technology Helpline, located on the first floor of Olin Hall. The Technology Helpline is a group of student workers led by full-time User Services staff members, who are specially trained and dedicated to the serving the hardware, software, and networking needs of the campus community. If you have questions or concerns, please contact us at helpline@gustavus.edu, 507-933-6111, or browse the website and submit a problem ticket at . For additional information about the Technology Helpline's supported services please see .
Datatel
Explain that David Maas sets up account and provides you with appropriate permissions based on request from your supervisor.
Webadvisor
New Computer
For more information about your ΒιΆΉΚΣΖ΅ issued computer, please see: Computer
Frequently used websites
- - Main GTS website
- - Online Directory
- - Manage online settings
- - Pay information, class rosters, etc.
- - Content Management System
- - Calendar Program
More Helpful Information
ΒιΆΉΚΣΖ΅ Daily Announcements
ΒιΆΉΚΣΖ΅ sends out a nightly email to all ΒιΆΉΚΣΖ΅ members that are interested in receiving the daily calendar of campus events. This is an optional subscription. If you would like to subscribe to ΒιΆΉΚΣΖ΅-l please visit /news/gustavusl.php to subscribe.
GTS News, Information, and Tips
You can follow us on Twitter - @gtshelpline or visit
Home Directory
Every user account includes a network storage space. This space is accessible anywhere on campus and is backed up nightly. Each employee is provided with 2GB of storage space. If you need additional space, please contact the Technology Helpline. For more information, please see Home_directory.
Virtual Lab
ΒιΆΉΚΣΖ΅ users can access Windows lab software (e.g. ArcGIS, Adobe products) from any computer using the Virtual Lab. This also gives you access to your home directory and other network resources.
Computer Training
ΒιΆΉΚΣΖ΅ ΒιΆΉΚΣΖ΅ has training resources available to all ΒιΆΉΚΣΖ΅ Staff/Administrators/Faculty or Students. Please visit the following website for more information: /gts/Lynda.
Discounted Software
Each employee who has a ΒιΆΉΚΣΖ΅ owned computer in their office, is eligible to install Microsoft Office on their personal computer at a deep discount. Please visit the following website for more information: /gts/Hup
Good computing habits
GTS will never ask you for your password!
Describe phishing attempts....
SPAM
If you receive a lot of SPAM, please adjust your SPAM settings
Attachments
Donβt automatically open attachments without knowing what the file is, even from people who you know.
Passwords
Make all accounts on your computer password protected. Make them complicated by mixing letters, numbers, and symbols. Please see