Technology Information for New Gusties

New Employee

Welcome!

�鶹��Ƶ Technology Services (GTS) would like to welcome you to �鶹��Ƶ! It is our hope that this web page will supply you with the information necessary to answer most of your technology-related questions.

What is GTS?

�鶹��Ƶ Technology Services (GTS) is the one-stop shop for any technology need you may have while you are at �鶹��Ƶ. GTS consists of , Telecommunications, Administrative Information Systems (AIS), the Technology Helpline and User Services, Core Services, and Web Services. With the exception of AIS, we are located in Olin Hall. The department is under the direction of Bruce Aarsvold. All technology related questions should be called in to the Technology Helpline (507-933-6111) or e-mailed to helpline@gustavus.edu.

What is my �鶹��Ƶ username?

�鶹��Ƶ uses a standard naming convention for all usernames. First initial and the first seven letters of your last name. If it duplicates an existing username, you will have numbers at the end.

Checking my e-mail

Every �鶹��Ƶ account has the ability to use the �鶹��Ƶ e-mail system. Your e-mail address is yourusername@gustavus.edu. You can check your e-mail , your phone, your computer's email client, etc. For more information, please contact the Technology Helpline.

Passwords

�鶹��Ƶ has four passwords that you will use daily.

• E-mail/Computer Login – This password will also be used for your Home Directory, Moodle, �鶹��Ƶ Google Calendar, and �鶹��Ƶ Search.
• WebAdvisor – WebAdvisor initially will give you a random password, but you are able to make it the same as your e-mail password. It will not change when you change your e-mail password.
• Voicemail – Your voicemail password will only be used to retrieve voicemails. Questions concerning Telephones and Voicemail should be directed to

Who do I call for help?

GTS provides support to the members of the �鶹��Ƶ community through the Technology Helpline, located on the first floor of Olin Hall. The Technology Helpline is a group of student workers led by full-time User Services staff members, who are specially trained and dedicated to the serving the hardware, software, and networking needs of the campus community. If you have questions or concerns, please contact us at helpline@gustavus.edu , 507-933-6111, or browse the website and submit a problem ticket at . Please be aware of the Technology Helpline's .

Datatel

Explain that David Maas sets up account and provides you with appropriate permissions based on request from your supervisor.

New Computer

For more information about your �鶹��Ƶ issued computer, please see: Computer

Frequently used websites

• - Main GTS website
• - Online Directory
• - Manage online settings
• - Pay information, class rosters, etc.
• - Content Management System
• - Calendar Program

More Helpful Information

�鶹��Ƶ Daily Announcements

�鶹��Ƶ sends out a nightly email to all �鶹��Ƶ members that are interested in receiving the daily calendar of campus events. This is an optional subscription. If you would like to subscribe to �鶹��Ƶ-l please visit /news/gustavusl.php to subscribe.

GTS News, Information, and Tips

You can follow us on Twitter - @gtshelpline or visit

Home Directory

Every user account includes a network storage space. This space is accessible anywhere on campus and is backed up nightly. Each employee is provided with 2GB of storage space. If you need more space, please contact the Technology Helpline. For more information, please see Home_directory.

Virtual Lab

�鶹��Ƶ users have the ability to use Windows lab software (e.g. ArcGIS, Adobe products,) off campus using any personal computer they have access to via the Virtual Lab. This also gives you access to your home directory contents or other network data.

Computer Training

�鶹��Ƶ �鶹��Ƶ now has an on-line training resource available to all �鶹��Ƶ Staff/Administrators/Faculyy or Students. Please vist the following website for more information: /gts/Lynda.

Discounted Software

Each employee who has a �鶹��Ƶ owned computer in their office, is eligible to install Microsoft Office on their personal computer at a deep discount. Please visit the following website for more information: /gts/Hup

Good computing habits

SPAM/Phishing

Please be aware that GTS will never ask you for your password. If you receive a lot of SPAM, please adjust your SPAM settings

Attachments

Don’t automatically open attachments without knowing what the file is, even from people who you know.

Passwords

Make all accounts on your computer password protected. Make them complicated by mixing letters, numbers, and symbols. Please see