Difference between revisions of "鶹Ƶ Wireless Network"

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鶹Ƶ uses Aruba Networks wireless controllers and access points.  We typically see 2,500 active clients on the 鶹Ƶ wireless network daily, but more than 10,000 unique devices will connect every month.   
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鶹Ƶ uses Aruba Networks wireless controllers and access points.  We typically see 5000 active clients on the 鶹Ƶ wireless network daily, but more than 10,000 unique devices will connect every month.   
  
 
There are many challenges to managing such a large wireless network, interference from other devices is the most common cause of connection issues.  Microwave ovens, Bluetooth devices, cordless phones, video cameras, game consoles, Roku, home routers, mobile hotspots, and more, can cause interference with the 鶹Ƶ wireless network.  For the best experience on campus, 鶹Ƶ Technology Services recommends 5 GHz or “Dual Band” devices be used whenever possible.
 
There are many challenges to managing such a large wireless network, interference from other devices is the most common cause of connection issues.  Microwave ovens, Bluetooth devices, cordless phones, video cameras, game consoles, Roku, home routers, mobile hotspots, and more, can cause interference with the 鶹Ƶ wireless network.  For the best experience on campus, 鶹Ƶ Technology Services recommends 5 GHz or “Dual Band” devices be used whenever possible.
  
 
==Network Registration==
 
==Network Registration==
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All network devices on the campus network must be registered. This includes laptops, gaming devices, cellphones, Kindles, etc. 
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All 鶹Ƶ-owned network devices on the campus network must be registered. Student devices, employee personal devices, and Guests of the College can connect to the 鶹Ƶ wireless network without registering.
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You will need your 鶹Ƶ User Account (email) username and password to register any devices on the campus network.  If you do not know this information, please contact the Technology Helpline at 507.933.6111 or [mailto:\helpline@gustavus.edu helpline@gustavus.edu]
 
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To begin the registration process,
 
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#If registering on the wireless network, join the 鶹Ƶ wifi network.
 
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#Open a web browser on your computer and visit https://register.gac.edu. 
 
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#Follow the prompts.
 
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For more help or information please see: [[Computer_registration |Network Registration]]
 
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If you are a guest on campus, you can register your device and have wireless access for 30 days.
 
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To begin the registration process,
 
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#Join the [[鶹ƵGuest]] wireless network.
 
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#Open a web browser on your computer and visit https://register.gac.edu
 
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#Follow the prompts.  
 
  
 
For more help or information please see: [[Guest Network Access]]
 
For more help or information please see: [[Guest Network Access]]
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==Wireless locations on campus==
 
==Wireless locations on campus==
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Nearly all locations on campus are covered by the 鶹Ƶ wireless network, with a few exceptions. You may experience limited connectivity or poor connectivity depending on your location within a building. There have been connectivity issues in the following locations:
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Nearly all locations on campus are covered by the 鶹Ƶ wireless network, with a few exceptions. You may experience limited connectivity or poor connectivity depending on your location within a building.  
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*Schaefer Fine Arts/Art (some areas)
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*Schaefer Fine Arts/Music (some areas)
 
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If you are experiencing problems with the wireless or wired network, we have developed a survey for diagnosing and reporting network problems.  Please complete the [/gts/forms/network-diagnostic-survey.php Network Diagnostic Survey].
 
If you are experiencing problems with the wireless or wired network, we have developed a survey for diagnosing and reporting network problems.  Please complete the [/gts/forms/network-diagnostic-survey.php Network Diagnostic Survey].
  
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==Connecting to the wireless network==
 
==Connecting to the wireless network==
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The use of the 鶹Ƶ Wireless network requires a one time (per academic year), web based registration. Full access is granted to users with a 鶹Ƶ User Account (email) username and password.  Limited access is available for guests of the college.
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The use of the 鶹Ƶ Wireless network no longer requires registration.
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鶹Ƶ offers both secure (encrypted) and insecure (unencrypted) wireless networks for legacy devices.  We recommend connecting to the encrypted wireless network.
 
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==鶹Ƶ Secure Networks==
 
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{| class="fancy"
 
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|-
 
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! Zone || Password || Usage
 
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|- class="odd"
 
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| '''鶹ƵSecure'''|| gustavus username and password|| 鶹Ƶ Community.  Offers the best security
 
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|}
 
  
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===''鶹ƵSecure'' wireless network===
 
  
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The 鶹ƵSecure network uses 802.1X authentication and will only work on devices that support 802.1X authentication.  Devices designed for home use such as Google Chromecasts, AppleTVs, smart tvs, and game consoles do not support this type of authentication and should connect to the ''鶹Ƶ'' legacy network.
 
  
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*On your device, select the ''鶹ƵSecure'' wireless and connect.
 
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*You will receive a prompt to enter your 鶹Ƶ username and password.  (Anytime you change your gustavus e-mail password, you will need to enter your new password to connect to the ''鶹ƵSecure'' network.)
 
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*Depending on your device, you will next receive a prompt to accept the certificate.  Please read below for additional information about your specific device.
 
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*When this certificate expires and has to be renewed, you may need to trust it again on your device.  Please check the thumbprint below to verify the certificate before trusting it.
 
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'''It is very important to make sure the certificate matches the the thumbprint or server name or you could be connecting to a malicious rogue wireless server.'''
 
  
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==鶹Ƶ Networks for legacy devices (can use Open Wireless Encryption depending on device support)==
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*鶹Ƶ server name
 
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**'''rad.gustie.gac.edu'''
 
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*Root CA
 
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**'''GUSTAVUSROOTCA''' OR '''DigiCert High Assurance EV'''
 
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*Certificate Thumbprint
 
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**2014: '''‎04 3e 63 2c 09 b7 3e d5 0a 34 09 34 d5 98 7d b8 43 bc 8f 9a'''
 
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**2017: '''‎07 96 7f 86 84 34 20 d9 24 4c 8f 12 26 14 b2 b3 39 59 7c da'''
 
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====Windows====
 
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#Connect to ''鶹ƵSecure''
 
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#Enter your gustavus e-mail username (without @gustavus.edu) and your e-mail password.
 
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#Click '''connect''' to accept the certificate for ''鶹ƵSecure''.
 
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[[File:Win7rad.PNG]]  [[File:Win8rad.jpg]]  [[File:Win8_1rad.PNG]]
 
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====Mac OSX====
 
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#Connect to ''鶹ƵSecure''
 
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#Enter your gustavus e-mail username (without @gustavus.edu) and your e-mail password.
 
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[[File:osxwifilogin.png|250px|]]
 
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<ol start="3">
 
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<li>Click '''continue''' to accept the certificate for ''鶹ƵSecure''.  The root CA can be ''GUSTAVUSROOTCA'' OR ''DigiCert High Assurance EV''.</li></ol><br />              [[File:osxwificert.png|250px]]
 
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====ChromeOS====
 
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#Connect to '''鶹ƵSecure'''
 
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#Under EAP Method, select PEAP
 
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#Under Phase 2 Authentication, choose Automatic
 
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#Under CA certificate, choose Do Not Check
 
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#Enter your 鶹Ƶ username and password
 
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#Click Connect
 
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[[File:Chromebooksecure.png|300px]]
 
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====Android====
 
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=====Stock Android=====
 
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#From the Android home screen, tap Menu, then tap settings.
 
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#Tap Wifi, turn wifi on
 
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#Connect to ''鶹ƵSecure''
 
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#Under '''EAP Method''', select ''PEAP''
 
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#Under '''Phase 2 authentication''', select ''None''
 
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#Under '''CA Certificate''', select ''use system certificates''
 
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#Under '''Domain''', type gustie.gac.edu
 
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#Enter your 鶹Ƶ e-mail username (without @gustavus.edu) under '''Identity''' and your e-mail password in the '''Password''' field.<br />
 
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=====Samsung Android=====
 
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Some Android devices do not automatically display the options above.  On these devices, please follow the steps below:
 
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#Connect to ''鶹ƵSecure''
 
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#In the menu that pops up
 
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#Choose EAP method - PEAP
 
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#Choose None for Phase 2 authentication.
 
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#Under "CA Certificate", choose "Don't Validate".
 
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#Under identity, enter your 鶹Ƶ username.
 
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#under password, enter your 鶹Ƶ email password.
 
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#Click Connect.
 
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====iOS====
 
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#From the Home Screen, tap Settings
 
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#Tap Wi-Fi
 
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#Connect to 鶹ƵSecure
 
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#Enter your gustavus e-mail username (without @gustavus.edu) and your e-mail password.
 
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[[File:Iphonewifilogin.png]]
 
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#Click '''accept''' or '''Trust''' to approve the certificate for ''鶹ƵSecure''.  The root CA can be ''GUSTAVUSROOTCA'' OR ''DigiCert High Assurance EV''<br />[[File:iphonewificert.png]][[File:Iostrustwifi.png]]
 
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==鶹Ƶ Insecure (unencrypted) Networks for legacy devices==
 
  
 
{| class="fancy"
 
{| class="fancy"
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|- class="odd"
 
|- class="odd"
 
|}
 
|}
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To begin registration, launch a web browser ([[Firefox]], [[Internet Explorer]], Chrome or [[Safari]]) from a wireless zone with your wireless card enabled.  Your web browser will redirect you to a series of registration pages. If your web browser does not redirect you and an error message appears, go to [https://greg.gac.edu greg.gac.edu], the 鶹Ƶ Network Registration page. You must '''not''' be connected to [[鶹ƵGuest]] to register. Follow the prompts. 
 
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For more information about our registration process, please see [[Computer registration]] or [[Who is GReg and why do I need to know him%3F]]
 
  
 
==Editing saved wireless networks==
 
==Editing saved wireless networks==
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In order to connect to the new networks, 鶹Ƶ and 鶹ƵSecure, it may help to forget the old wireless networks in your preferences.  
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In order to connect to the new networks, it may help to forget the old wireless networks in your preferences.  
  
 
===Windows===
 
===Windows===
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#Network Sharing Center
 
#Network Sharing Center
 
#Manage Wireless Networks
 
#Manage Wireless Networks
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#Highlight the networks 鶹ƵSecure, 鶹ƵGuest, and then click Remove.
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#Highlight the network and then click Remove.
  
 
===Mac OSX===
 
===Mac OSX===
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#Make sure Wifi is selected on the left
 
#Make sure Wifi is selected on the left
 
#Click Advanced (lower right hand corner)
 
#Click Advanced (lower right hand corner)
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#In the Preferred Network box, find and highlight GACwireless, GACmobile, GustieGuest, and GACsecure and click the (-) symbol to forget them.
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#In the Preferred Network box, find the network you wish to remove, and click the (-) symbol to forget them.
  
 
===iOS===
 
===iOS===
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*microwave ovens
 
*microwave ovens
  
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If you see networks advertised besides 鶹ƵSecure, 鶹Ƶ, and 鶹ƵGuest - those networks (devices) are causing connectivity issues for others.
 
  
 
If you are experiencing problems with the wireless network, we have developed a survey for diagnosing and reporting network problems.  Please complete the [/gts/forms/network-diagnostic-survey.php Network Diagnostic Survey] from the location where you are having problems.
 
If you are experiencing problems with the wireless network, we have developed a survey for diagnosing and reporting network problems.  Please complete the [/gts/forms/network-diagnostic-survey.php Network Diagnostic Survey] from the location where you are having problems.
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*verify that your network card is turned on and receiving a signal (using your card manager software or control panel).
 
*verify that your network card is turned on and receiving a signal (using your card manager software or control panel).
 
*make sure others around you are able to receive a signal.  If multiple users are experiencing issues, please contact the Technology Helpline (507-933-6111) or [mailto:helpline@gustavus.edu helpline@gustavus.edu] to report an outage.
 
*make sure others around you are able to receive a signal.  If multiple users are experiencing issues, please contact the Technology Helpline (507-933-6111) or [mailto:helpline@gustavus.edu helpline@gustavus.edu] to report an outage.
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*check for advertised networks besides 鶹Ƶ, 鶹ƵSecure, and 鶹ƵGuest - those networks (devices) may be causing your problems, ask the owner to shut off the device.
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*To refresh your device's connection to the wireless network, in your device's network settings, "forget" the 鶹Ƶ wireless networks and then try to reconnect.
 +
*check for advertised networks besides 鶹Ƶ and 鶹ƵLegacy - those networks (devices) may be causing your problems, ask the owner to shut off the device.
 
*If you are in a location that is getting a poor signal, please complete the [/gts/forms/network-diagnostic-survey.php Network Diagnostic Survey] from the location where the signal is poor.
 
*If you are in a location that is getting a poor signal, please complete the [/gts/forms/network-diagnostic-survey.php Network Diagnostic Survey] from the location where the signal is poor.
 
*move to a location where you know the signal is strong (Olin Hall Computer Lab or the Library).  
 
*move to a location where you know the signal is strong (Olin Hall Computer Lab or the Library).  

Latest revision as of 09:28, 21 August 2023

鶹Ƶ uses Aruba Networks wireless controllers and access points. We typically see 5000 active clients on the 鶹Ƶ wireless network daily, but more than 10,000 unique devices will connect every month.

There are many challenges to managing such a large wireless network, interference from other devices is the most common cause of connection issues. Microwave ovens, Bluetooth devices, cordless phones, video cameras, game consoles, Roku, home routers, mobile hotspots, and more, can cause interference with the 鶹Ƶ wireless network. For the best experience on campus, 鶹Ƶ Technology Services recommends 5 GHz or “Dual Band” devices be used whenever possible.

Network Registration

All 鶹Ƶ-owned network devices on the campus network must be registered. Student devices, employee personal devices, and Guests of the College can connect to the 鶹Ƶ wireless network without registering.

For more help or information please see: Guest Network Access

Wireless Networks, GHz and Mbps, Why Do I Care?

2.4 GHz, 5 GHz AC, 802.11a, 802.11n, channels and Mbps what does it all mean?

Wireless signals come in two bands - 2.4 and 5 GHz. Wireless standards are named - 802.11A, B, G, N and AC. Different WiFi networks have different bands, standards and speeds.

The 鶹Ƶ WiFi network has 2.4 GHz and 5 GHz (Dual) bands available, the 5 GHz will work better in more places, be faster and less likely to disconnect.

If you are looking to buy a new computer or network device, be sure to buy one with 5GHz AC or Dual Band wireless. All new Macintosh laptops are 5 GHz AC. If you are buying a Windows computer, be sure it has 5 GHz AC. You will have a better wireless experience at 鶹Ƶ. Please see Tips for Purchasing a 5 Ghz Windows Laptop.

Wireless locations on campus

Nearly all locations on campus are covered by the 鶹Ƶ wireless network, with a few exceptions. You may experience limited connectivity or poor connectivity depending on your location within a building.

If you are experiencing problems with the wireless or wired network, we have developed a survey for diagnosing and reporting network problems. Please complete the Network Diagnostic Survey.

Most outdoor areas within the ring road are also covered by the 鶹Ƶ wireless network.

Wireless in the residence halls

The 鶹Ƶ wireless network is available in all the campus residence halls. The wired network is also available in most campus residence halls.

The wired network offers an alternative to the wireless network. If you do not have an Ethernet cable, please stop by the Technology Helpline, they are available free of charge to Gusties living on campus.

If you are experiencing problems with the wireless or wired network, we have developed a survey for diagnosing and reporting network problems. Please complete the Network Diagnostic Survey.

Recommended Streaming Devices at 鶹Ƶ

Due to the nature of the 鶹Ƶ wireless network, not all streaming devices work as intended. Devices such as the Google Chromecast which rely on broadcast traffic, cause unsustainable interference on an enterprise wireless network. Please visit Streaming Device for more information regarding supported streaming devices.

Wireless locations off campus

Off campus, 鶹Ƶ housing help - Off Campus Wireless.

Connecting to the wireless network

The use of the 鶹Ƶ Wireless network no longer requires registration.



鶹Ƶ Networks for legacy devices (can use Open Wireless Encryption depending on device support)

Zone Password Usage
鶹Ƶ 鶹Ƶ Community (open network)

Editing saved wireless networks

In order to connect to the new networks, it may help to forget the old wireless networks in your preferences.

Windows

  1. Start Button
  2. Control Panel
  3. Network Sharing Center
  4. Manage Wireless Networks
  5. Highlight the network and then click Remove.

Mac OSX

  1. Open System Preferences
  2. Click on the Network menu
  3. Make sure Wifi is selected on the left
  4. Click Advanced (lower right hand corner)
  5. In the Preferred Network box, find the network you wish to remove, and click the (-) symbol to forget them.

iOS

  1. Settings menu from Home Screen
  2. Tap Wi-Fi
  3. Tap the blue "i" next to the network you would like to forget
  4. Tap Forget Network

Problems with wireless

In some locations on campus, the wireless network is slower and less reliable than the 鶹Ƶ wired network. The wireless network is a shared resource, with all the wireless devices sharing the bandwidth.

Many different devices can cause interferance with wireless signals. These devices may include:

  • 2.4 Ghz cordless phones
  • personally owned wireless routers, streaming devices such as Rokus, Chromecasts, printers
  • microwave ovens


If you are experiencing problems with the wireless network, we have developed a survey for diagnosing and reporting network problems. Please complete the Network Diagnostic Survey from the location where you are having problems.

Troubleshooting wireless connections

If you are having trouble using the wireless network

  • restart your computer or device.
  • verify that your network card is turned on and receiving a signal (using your card manager software or control panel).
  • make sure others around you are able to receive a signal. If multiple users are experiencing issues, please contact the Technology Helpline (507-933-6111) or helpline@gustavus.edu to report an outage.
  • To refresh your device's connection to the wireless network, in your device's network settings, "forget" the 鶹Ƶ wireless networks and then try to reconnect.
  • check for advertised networks besides 鶹Ƶ and 鶹ƵLegacy - those networks (devices) may be causing your problems, ask the owner to shut off the device.
  • If you are in a location that is getting a poor signal, please complete the Network Diagnostic Survey from the location where the signal is poor.
  • move to a location where you know the signal is strong (Olin Hall Computer Lab or the Library).
  • plug in with an Ethernet cable to a network port, until you get your wireless working.
  • please complete the Network Diagnostic Survey from the location where you are having problems.
  • contact the Technology Helpline (507-933-6111) or helpline@gustavus.edu for assistance.
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