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Latest revision as of 09:28, 21 August 2023

�鶹��Ƶ uses Aruba Networks wireless controllers and access points. We typically see 5000 active clients on the �鶹��Ƶ wireless network daily, but more than 10,000 unique devices will connect every month.

There are many challenges to managing such a large wireless network, interference from other devices is the most common cause of connection issues. Microwave ovens, Bluetooth devices, cordless phones, video cameras, game consoles, Roku, home routers, mobile hotspots, and more, can cause interference with the �鶹��Ƶ wireless network. For the best experience on campus, �鶹��Ƶ Technology Services recommends 5 GHz or “Dual Band” devices be used whenever possible.

1 Network Registration
2 Wireless Networks, GHz and Mbps, Why Do I Care?
3 Wireless locations on campus
4 Wireless in the residence halls
5 Recommended Streaming Devices at �鶹��Ƶ
6 Wireless locations off campus
7 Connecting to the wireless network
8 �鶹��Ƶ Networks for legacy devices (can use Open Wireless Encryption depending on device support)
9 Editing saved wireless networks
10 Problems with wireless
11 Troubleshooting wireless connections

Network Registration

All �鶹��Ƶ-owned network devices on the campus network must be registered. Student devices, employee personal devices, and Guests of the College can connect to the �鶹��Ƶ wireless network without registering.

For more help or information please see: Guest Network Access

Wireless Networks, GHz and Mbps, Why Do I Care?

2.4 GHz, 5 GHz AC, 802.11a, 802.11n, channels and Mbps what does it all mean?

Wireless signals come in two bands - 2.4 and 5 GHz. Wireless standards are named - 802.11A, B, G, N and AC. Different WiFi networks have different bands, standards and speeds.

The �鶹��Ƶ WiFi network has 2.4 GHz and 5 GHz (Dual) bands available, the 5 GHz will work better in more places, be faster and less likely to disconnect.

If you are looking to buy a new computer or network device, be sure to buy one with 5GHz AC or Dual Band wireless. All new Macintosh laptops are 5 GHz AC. If you are buying a Windows computer, be sure it has 5 GHz AC. You will have a better wireless experience at �鶹��Ƶ. Please see Tips for Purchasing a 5 Ghz Windows Laptop.

Wireless locations on campus

Nearly all locations on campus are covered by the �鶹��Ƶ wireless network, with a few exceptions. You may experience limited connectivity or poor connectivity depending on your location within a building.

If you are experiencing problems with the wireless or wired network, we have developed a survey for diagnosing and reporting network problems. Please complete the Network Diagnostic Survey.

Most outdoor areas within the ring road are also covered by the �鶹��Ƶ wireless network.

Wireless in the residence halls

The �鶹��Ƶ wireless network is available in all the campus residence halls. The wired network is also available in most campus residence halls.

The wired network offers an alternative to the wireless network. If you do not have an Ethernet cable, please stop by the Technology Helpline, they are available free of charge to Gusties living on campus.

If you are experiencing problems with the wireless or wired network, we have developed a survey for diagnosing and reporting network problems. Please complete the Network Diagnostic Survey.

Recommended Streaming Devices at �鶹��Ƶ

Due to the nature of the �鶹��Ƶ wireless network, not all streaming devices work as intended. Devices such as the Google Chromecast which rely on broadcast traffic, cause unsustainable interference on an enterprise wireless network. Please visit Streaming Device for more information regarding supported streaming devices.

Wireless locations off campus

Off campus, �鶹��Ƶ housing help - Off Campus Wireless.

Connecting to the wireless network

The use of the �鶹��Ƶ Wireless network no longer requires registration.

�鶹��Ƶ Networks for legacy devices (can use Open Wireless Encryption depending on device support)

Zone	Password	Usage
�鶹��Ƶ		�鶹��Ƶ Community (open network)

Editing saved wireless networks

In order to connect to the new networks, it may help to forget the old wireless networks in your preferences.

Windows

Start Button
Control Panel
Network Sharing Center
Manage Wireless Networks
Highlight the network and then click Remove.

Mac OSX

Open System Preferences
Click on the Network menu
Make sure Wifi is selected on the left
Click Advanced (lower right hand corner)
In the Preferred Network box, find the network you wish to remove, and click the (-) symbol to forget them.

iOS

Settings menu from Home Screen
Tap Wi-Fi
Tap the blue "i" next to the network you would like to forget
Tap Forget Network

Problems with wireless

In some locations on campus, the wireless network is slower and less reliable than the �鶹��Ƶ wired network. The wireless network is a shared resource, with all the wireless devices sharing the bandwidth.

Many different devices can cause interferance with wireless signals. These devices may include:

2.4 Ghz cordless phones
personally owned wireless routers, streaming devices such as Rokus, Chromecasts, printers
microwave ovens

If you are experiencing problems with the wireless network, we have developed a survey for diagnosing and reporting network problems. Please complete the Network Diagnostic Survey from the location where you are having problems.

Troubleshooting wireless connections

If you are having trouble using the wireless network

restart your computer or device.
verify that your network card is turned on and receiving a signal (using your card manager software or control panel).
make sure others around you are able to receive a signal. If multiple users are experiencing issues, please contact the Technology Helpline (507-933-6111) or helpline@gustavus.edu to report an outage.
To refresh your device's connection to the wireless network, in your device's network settings, "forget" the �鶹��Ƶ wireless networks and then try to reconnect.
check for advertised networks besides �鶹��Ƶ and �鶹��ƵLegacy - those networks (devices) may be causing your problems, ask the owner to shut off the device.
If you are in a location that is getting a poor signal, please complete the Network Diagnostic Survey from the location where the signal is poor.
move to a location where you know the signal is strong (Olin Hall Computer Lab or the Library).
plug in with an Ethernet cable to a network port, until you get your wireless working.
please complete the Network Diagnostic Survey from the location where you are having problems.
contact the Technology Helpline (507-933-6111) or helpline@gustavus.edu for assistance.

@@ Line 1: / Line 1: @@
-�鶹��Ƶ uses Aruba Networks wireless controllers and access points.  We typically see 2,500 active clients on the �鶹��Ƶ wireless network daily, but more than 10,000 unique devices will connect every month.
+�鶹��Ƶ uses Aruba Networks wireless controllers and access points.  We typically see 5000 active clients on the �鶹��Ƶ wireless network daily, but more than 10,000 unique devices will connect every month.
 There are many challenges to managing such a large wireless network, interference from other devices is the most common cause of connection issues.  Microwave ovens, Bluetooth devices, cordless phones, video cameras, game consoles, Roku, home routers, mobile hotspots, and more, can cause interference with the �鶹��Ƶ wireless network.  For the best experience on campus, �鶹��Ƶ Technology Services recommends 5 GHz or “Dual Band” devices be used whenever possible.
+==Network Registration==
+All �鶹��Ƶ-owned network devices on the campus network must be registered. Student devices, employee personal devices, and Guests of the College can connect to the �鶹��Ƶ wireless network without registering.
+For more help or information please see: [[Guest Network Access]]
 ==Wireless Networks, GHz and Mbps, Why Do I Care?==
-.4 GHz, 5 GHz, 802.11a, 802.11n, channels and Mbps what does it all mean?
+.4 GHz, 5 GHz AC, 802.11a, 802.11n, channels and Mbps what does it all mean?
-Wireless signals come in two bands - 2.4 and 5 Ghz.  Wireless standards are named - 802.11A, B, G, N and AC.  Different WiFi networks have different bands, standards and speeds.
+Wireless signals come in two bands - 2.4 and 5 GHz.  Wireless standards are named - 802.11A, B, G, N and AC.  Different WiFi networks have different bands, standards and speeds.
 The �鶹��Ƶ WiFi network has 2.4 GHz and 5 GHz (Dual) bands available, the 5 GHz will work better in more places, be faster and less likely to disconnect.
-If you are looking to buy a new computer or network device, be sure to buy one with 5GHz or Dual Band wireless. All new Macintosh laptops are 5 GHz. If you are buying a Windows computer, be sure it has 5 GHz. You will have a better wireless experience at �鶹��Ƶ.  Please see [[Tips for Purchasing a 5 Ghz Windows Laptop]].
+If you are looking to buy a new computer or network device, be sure to buy one with 5GHz AC or Dual Band wireless. All new Macintosh laptops are 5 GHz AC. If you are buying a Windows computer, be sure it has 5 GHz AC. You will have a better wireless experience at �鶹��Ƶ.  Please see [[Tips for Purchasing a 5 Ghz Windows Laptop]].
 ==Wireless locations on campus==
-Nearly all locations on campus are covered by the �鶹��Ƶ wireless network, with a few exceptions.  All academic, residence and administrative buildings on campus have wireless coverage with the exception of:<br>
+Nearly all locations on campus are covered by the �鶹��Ƶ wireless network, with a few exceptions. You may experience limited connectivity or poor connectivity depending on your location within a building.
-*Schaefer Fine Arts/Art (some areas)
-*Schaefer Fine Arts/Music (some areas)
-*Physical Plant Offices
-You may experience limited connectivity or poor connectivity depending on your location within a building.
 If you are experiencing problems with the wireless or wired network, we have developed a survey for diagnosing and reporting network problems.  Please complete the [/gts/forms/network-diagnostic-survey.php Network Diagnostic Survey].
-If you would like to request additional wireless routers be added to a building or location, please email [mailto:wireless@gustavus.edu wireless@gustavus.edu].
 Most outdoor areas within the ring road are also covered by the �鶹��Ƶ wireless network.
 ==Wireless in the residence halls==
-The �鶹��Ƶ wireless network is available in all the campus [[residence halls]]. '''The wireless network is a convenience, and not a replacement for the wired network.'''  The wired network is also available in every campus residence hall with one port per pillow.
+The �鶹��Ƶ wireless network is available in all the campus [[residence halls]].  The wired network is also available in most campus residence halls.
-The wired network is often times faster and more reliable than the wireless network.  If you do not have an Ethernet cable, please stop by the Technology Helpline, they are available free of charge to Gusties living on campus.
+The wired network offers an alternative to the wireless network.  If you do not have an Ethernet cable, please stop by the Technology Helpline, they are available free of charge to Gusties living on campus.
 If you are experiencing problems with the wireless or wired network, we have developed a survey for diagnosing and reporting network problems.  Please complete the [/gts/forms/network-diagnostic-survey.php Network Diagnostic Survey].
+==Recommended Streaming Devices at �鶹��Ƶ==
+Due to the nature of the �鶹��Ƶ wireless network, not all streaming devices work as intended. Devices such as the Google [[Chromecast]] which rely on broadcast traffic, cause unsustainable interference on an enterprise wireless network. Please visit [[Streaming Device]] for more information regarding supported streaming devices.
 ==Wireless locations off campus==
-Redirect [/gts/Off_Campus_Wireless here].
+Off campus, �鶹��Ƶ housing help -  [/gts/Off_Campus_Wireless Off Campus Wireless].
 ==Connecting to the wireless network==
-The use of the �鶹��Ƶ Wireless network requires a one time (per academic year), web based registration.  Full access is granted to users with a �鶹��Ƶ e-mail username and password.  Limited access is available for guests of the college.
+The use of the �鶹��Ƶ Wireless network no longer requires registration.
-�鶹��Ƶ offers both secure (encrypted) and insecure (unencrypted) wireless networks for legacy devices.  We recommend connecting to the encrypted wireless network.
-==�鶹��Ƶ Secure Networks==
-{| class="fancy"
-|-
-! Zone || Password || Usage
-|- class="odd"
-| *'''�鶹��ƵSecure'''|| gustavus username and password|| �鶹��Ƶ Community.  Offers the best security
-|- class="even"
-| �鶹��ƵGuest || || Guests of the college
-|- class="even"
-|}
-===''�鶹��ƵSecure'' wireless network===
-*On your device, select the ''�鶹��ƵSecure'' wireless and connect.
-*You will receive a prompt to enter your �鶹��Ƶ username and password
-*Depending on your device, you will next receive a prompt to accept the certificate.
-'''It is very important to make sure the certificate matches the the thumbprint or server name or you could be connecting to a malicious rogue wireless server'''
-====Windows====
-[[File:Win7rad.PNG]]   [[File:Win8rad.jpg]]  [[File:Win8_1rad.PNG]]
-*�鶹��Ƶ server name
-**'''rad.gustie.gac.edu'''
-*Certificate Thumbprint
-**'''xxxxxxxxxxxxx'''
-====Mac OSX====
+==�鶹��Ƶ Networks for legacy devices (can use Open Wireless Encryption depending on device support)==
-====Android====
-[[File:androidwifi1.png]]
-[[File:androidwifi2.png]]
-====iOS====
-[[File:Iphonewifilogin.png]]
-[[File:iphonewificert.png]]
-==�鶹��Ƶ Insecure (unencrypted) Networks for legacy devices==
 {| class="fancy"
@@ Line 83: / Line 49: @@
 ! Zone || Password || Usage
 |- class="odd"
-| �鶹��Ƶ || || �鶹��Ƶ Community (requires �鶹��Ƶ email username and password)
+| �鶹��Ƶ || || �鶹��Ƶ Community (open network)
 |- class="odd"
 |}
-To begin registration, launch a web browser ([[Firefox]], [[Internet Explorer]], Chrome or [[Safari]]) from a wireless zone with your wireless card enabled.  Your web browser will redirect you to a series of registration pages. If your web browser does not redirect you and an error message appears, go to [https://greg.gac.edu greg.gac.edu], the �鶹��Ƶ Network Registration page. You must '''not''' be connected to [[�鶹��ƵGuest]] to register. Follow the prompts.
+==Editing saved wireless networks==
+In order to connect to the new networks, it may help to forget the old wireless networks in your preferences.
-For more information about our registration process, please see [[Computer registration]] or [[Who is GReg and why do I need to know him%3F]]
+===Windows===
+#Start Button
+#Control Panel
+#Network Sharing Center
+#Manage Wireless Networks
+#Highlight the network and then click Remove.
+===Mac OSX===
+#Open System Preferences
+#Click on the Network menu
+#Make sure Wifi is selected on the left
+#Click Advanced (lower right hand corner)
+#In the Preferred Network box, find the network you wish to remove, and click the (-) symbol to forget them.
+===iOS===
+#Settings menu from Home Screen
+#Tap Wi-Fi
+#Tap the blue "i" next to the network you would like to forget
+#Tap '''Forget Network'''
 ==Problems with wireless==
@@ Line 96: / Line 81: @@
 Many different devices can cause interferance with wireless signals.  These devices may include:
 *2.4 Ghz cordless phones
-*personally owned wireless routers, printers and game consoles
+*personally owned wireless routers, streaming devices such as Rokus, Chromecasts, printers
 *microwave ovens
-If you see networks advertised besides GACsecure, �鶹��Ƶ, �鶹��ƵSecure, GACwireless and �鶹��ƵGuest - those networks (devices) are probably causing connectivity issues for others.
-If you are experiencing problems with the wireless  network, we have developed a survey for diagnosing and reporting network problems.  Please complete the [/gts/forms/network-diagnostic-survey.php Network Diagnostic Survey] from the location where you are having problems.
-==Guest access==
-Guests of the College are allowed limited access to the Wireless network through a web based registration process.  Wireless guest access is available across campus, and wired guest access is available in the Residence Halls.
-To begin registration, launch a web browser ([[Firefox]], [[Internet Explorer]], Chrome or [[Safari]]) from a wireless zone with your wireless card enabled, and the [[�鶹��ƵGuest]] network selected.  Your web browser will redirect you to a series of registration pages.  Follow the prompts.
-For more information about our registration process please see [[Computer registration]] or [[Who is GReg and why do I need to know him%3F]]
+If you are experiencing problems with the wireless network, we have developed a survey for diagnosing and reporting network problems.  Please complete the [/gts/forms/network-diagnostic-survey.php Network Diagnostic Survey] from the location where you are having problems.
 ==Troubleshooting wireless connections==
 If you are having trouble using the wireless network
+*restart your computer or device.
 *verify that your network card is turned on and receiving a signal (using your card manager software or control panel).
-*make sure others around you are able to receive a signal.  If you have a location that is getting a poor signal, please complete the [/gts/forms/network-diagnostic-survey.php Network Diagnostic Survey] from the location where the signal is poor.
+*make sure others around you are able to receive a signal.  If multiple users are experiencing issues, please contact the Technology Helpline (507-933-6111) or [mailto:helpline@gustavus.edu helpline@gustavus.edu] to report an outage.
-*check for advertised networks besides GACsecure, �鶹��Ƶ, �鶹��ƵSecure, GACwireless and �鶹��ƵGuest - those networks (devices) may be causing your problems, ask the owner to shut off the device.
+*To refresh your device's connection to the wireless network, in your device's network settings, "forget" the �鶹��Ƶ wireless networks and then try to reconnect.
-*try moving to a location where you know the signal is strong (Olin Hall Computer Lab or the Library).
+*check for advertised networks besides �鶹��Ƶ and �鶹��ƵLegacy - those networks (devices) may be causing your problems, ask the owner to shut off the device.
+*If you are in a location that is getting a poor signal, please complete the [/gts/forms/network-diagnostic-survey.php Network Diagnostic Survey] from the location where the signal is poor.
+*move to a location where you know the signal is strong (Olin Hall Computer Lab or the Library).
 *plug in with an Ethernet cable to a network port, until you get your wireless working.
-*contact the Technology Helpline (x6111) or [mailto:helpline@gustavus.edu helpline@gustavus.edu] for assistance.
 *please complete the [/gts/forms/network-diagnostic-survey.php Network Diagnostic Survey] from the location where you are having problems.
+*contact the Technology Helpline (507-933-6111) or [mailto:helpline@gustavus.edu helpline@gustavus.edu] for assistance.
 {{tech help}}