Difference between revisions of "Technology Helpline"
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| − | The '''Technology Helpline''' is the helpdesk that supports the entire [[campus community|鶹Ƶ community]] with its technology needs. The Helpline is composed of 30 - 40 [[work-study]] students | + | The '''Technology Helpline''' is the helpdesk that supports the entire [[campus community|鶹Ƶ community]] with its technology needs. The Technology Helpline is composed of 30 - 40 [[work-study]] students. |
==Contact information== | ==Contact information== | ||
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* Telephone: x6111 (507-933-6111) | * Telephone: x6111 (507-933-6111) | ||
* [[Website]]: [/gts/ /gts/] | * [[Website]]: [/gts/ /gts/] | ||
| − | * | + | * Location: Olin 124 |
| + | * Live Chat: [/gts/ /gts/] (During business hours) | ||
==Hours== | ==Hours== | ||
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===Regular hours=== | ===Regular hours=== | ||
| − | * Monday - Thursday: 8 a.m. - | + | * Monday - Thursday: 8 a.m. - 6 p.m. |
* Friday: 8 a.m. - 4:45 p.m. | * Friday: 8 a.m. - 4:45 p.m. | ||
| − | * Saturday: | + | * Saturday: Closed. However, you can still leave [[voice mail]] or [[e-mail]] |
| − | * Sunday: | + | * Sunday: Closed. However, you can still leave [[voice mail]] or [[e-mail]] |
===January Term (IEX) hours=== | ===January Term (IEX) hours=== | ||
| Line 24: | Line 25: | ||
===Touring break=== | ===Touring break=== | ||
| − | * Monday - Friday: 8 a.m. - | + | * Monday - Friday: 8 a.m. - 5:30 p.m. |
* Saturday: Closed. However, you can still leave [[voice mail]] or [[e-mail]] | * Saturday: Closed. However, you can still leave [[voice mail]] or [[e-mail]] | ||
* Sunday: Closed. However, you can still leave [[voice mail]] or [[e-mail]] | * Sunday: Closed. However, you can still leave [[voice mail]] or [[e-mail]] | ||
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*Support for [[virus removal]], spyware issues, and connectivity problems. | *Support for [[virus removal]], spyware issues, and connectivity problems. | ||
*Provide in-person connectivity and virus support during Helpline hours. | *Provide in-person connectivity and virus support during Helpline hours. | ||
| − | *Support for college-owned printers, as well as replacing [[toner]] and paper in certain [[computer labs]]. | + | *Support for college-owned student acessible printers, as well as replacing [[toner]] and paper in certain [[computer labs]]. |
*[[Ethernet jack]] repair across campus. | *[[Ethernet jack]] repair across campus. | ||
*[[Quota]] support. | *[[Quota]] support. | ||
| − | *Support | + | *Support for [[residence hall]] connectivity. |
===Services not provided=== | ===Services not provided=== | ||
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*Non-connectivity problems for personally owned computers of faculty and staff. | *Non-connectivity problems for personally owned computers of faculty and staff. | ||
*Re-installations of an [[operating system]] for personal computers. | *Re-installations of an [[operating system]] for personal computers. | ||
| − | *Backing data up for personal computers | + | *Backing data up for personal computers. |
[[Category:User Services]] | [[Category:User Services]] | ||
Latest revision as of 09:56, 11 March 2022
The Technology Helpline is the helpdesk that supports the entire 鶹Ƶ community with its technology needs. The Technology Helpline is composed of 30 - 40 work-study students.
Contents
Contact information
- E-mail: helpline@gustavus.edu
- Telephone: x6111 (507-933-6111)
- Website: /gts/
- Location: Olin 124
- Live Chat: /gts/ (During business hours)
Hours
Special Hours during Finals and Breaks
Please see regarding these hours.
Regular hours
- Monday - Thursday: 8 a.m. - 6 p.m.
- Friday: 8 a.m. - 4:45 p.m.
- Saturday: Closed. However, you can still leave voice mail or e-mail
- Sunday: Closed. However, you can still leave voice mail or e-mail
January Term (IEX) hours
- Monday - Friday: 8:00am - 4:45pm
- Saturday: Closed. However, you can still leave voice mail or e-mail
- Sunday: Closed. However, you can still leave voice mail or e-mail
Touring break
- Monday - Friday: 8 a.m. - 5:30 p.m.
- Saturday: Closed. However, you can still leave voice mail or e-mail
- Sunday: Closed. However, you can still leave voice mail or e-mail
Summer hours
- Monday - Friday: 8 a.m.- 4:45 p.m.
- Saturday: Closed. However, you can still leave voice mail or e-mail
- Sunday: Closed. However, you can still leave voice mail or e-mail
Services
Services provided
- Connecting your computer to the 鶹Ƶ network.
- Phone-based computer support for faculty, staff, students, emeriti professors, and alumni.
- Desktop and network support for all faculty/staff office machines.
- Desktop and network support for all lab computers.
- Support for virus removal, spyware issues, and connectivity problems.
- Provide in-person connectivity and virus support during Helpline hours.
- Support for college-owned student acessible printers, as well as replacing toner and paper in certain computer labs.
- Ethernet jack repair across campus.
- Quota support.
- Support for residence hall connectivity.
Services not provided
- Hardware related problems for personally owned computers. We recommend that you contact your original computer vendor or the Freelance list by e-mailing freelance@gustavus.edu.
- Non-connectivity problems for personally owned computers of faculty and staff.
- Re-installations of an operating system for personal computers.
- Backing data up for personal computers.