Difference between revisions of "Employee New Computer"

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==New Employee==
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==Current OS==
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===Welcome!===
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We are currently deploying [[Windows 10]] x64 on Windows laptops and desktop computers. We are deploying OSX 10.13 (High Sierra) on Apple laptops and desktops for faculty and staff.
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鶹Ƶ Technology Services (GTS) would like to welcome you to 鶹Ƶ!  It is our hope that this web page will supply you with the information necessary to answer most of your technology-related questions.
 
  
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===What is GTS?===
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==Who do I call for help?==
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鶹Ƶ Technology Services (GTS) is the one-stop shop for any technology need you may have while you are at 鶹Ƶ. GTS consists of [http://gustavus.edu/gts/instructionalservices Instructional Services], [[Telecommunications]], [[Administrative Information Systems]] (AIS), the [[Technology Helpline]] and [[User Services]], [[Core Services]], and [[Web Services]]. With the exception of AIS, we are located in [[Olin Hall]]. The department is under the direction of Bruce Aarsvold. All technology related questions should be called in to the Technology Helpline (507-933-6111) or e-mailed to [mailto:helpline@gustavus.edu helpline@gustavus.edu].
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Technology support is provided to all members of the 鶹Ƶ community through the Technology Helpline, located on the first floor of Olin Hall. The Technology Helpline is a group of student employees led by full-time User Services staff.  Helpline employees are trained and dedicated to serving the hardware, software, and networking needs of the campus community. Please contact us with your technology questions or concerns.
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*Phone:  507-933-6111
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*E-mail:  [mailto://helpline@gustavus.edu helpline@gustavus.edu]
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*Wiki Help:  [http://gustavus.edu/gts gustavus.edu/gts]
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*Twitter:  Follow us @gtshelpline or [http://twitter.com/gtshelpline twitter.com/gtshelpline]
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*Submit a Request or Check Status: [http://gustavus.edu/gts gustavus.edu/gts]
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*Live Support:  [http://gustavus.edu/gts gustavus.edu/gts] click on Live Support
  
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===What is my 鶹Ƶ username?===
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==Frequently Used Applications==
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鶹Ƶ uses a standard naming convention for all usernames. First initial and the first seven letters of your last name. If it duplicates an existing username, you will have numbers at the end.
 
  
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===Checking my e-mail===
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*E-mail - GusMail users should use the web interface ([http://mail.google.com mail.google.com]), 鶹Ƶ Email users can use [[Thunderbird]] (Windows and OSX), [[Mail.app]] (OSX) or WebMail ([http://webmail.gac.edu webmail.gac.edu]).
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Every 鶹Ƶ account has the ability to use the 鶹Ƶ e-mail system. Your e-mail address is yourusername@gustavus.edu. You can check your e-mail [http://webmail.gac.edu on the web], your phone, your computer's email client, etc. For more information, please contact the Technology Helpline.
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*Web Browser - [[Internet Explorer]], [[Google Chrome]], Microsoft Edge, and [[Firefox]] (Windows) and [[Safari]] and [[Firefox]] (OSX)
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*Productivity Suite - [[Microsoft Office 2016]] (Windows) and [[Microsoft Office 2016]] and [[iWork]] (OSX)
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*Adobe - Adobe CS6 Suite (Windows/OSX)
  
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===Passwords===
 
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鶹Ƶ has four passwords that you will use daily.
 
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*E-mail – This password will also be used for your Home Directory, Moodle, 鶹Ƶ Google Calendar, and Gribly.
 
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*[[WebAdvisor]] – WebAdvisor initially will give you a random password, but you are able to make it the same as your e-mail password. It will not change when you change your e-mail password.
 
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*Computer Login – Your computer login will be the same as your e-mail password.
 
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*Voicemail – Your voicemail password will only be used to retrieve voicemails. The password will need to change every so often. You will be prompted to change it when the time comes.
 
  
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===Who do I call for help?===
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For a full list of software used, please see [[Software]].
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GTS provides support to the members of the 鶹Ƶ community through the Technology Helpline, located on the first floor of Olin Hall. The Technology Helpline is a group of student workers led by full-time User Services staff members, who are specially trained and dedicated to the serving the hardware, software, and networking needs of the campus community. If you have questions or concerns, please contact us at helpline@gustavus.edu , 507-933-6111, or browse the website and submit a problem ticket at http://gustavus.edu/GTS. Please be aware of the Technology Helpline's [http://gustavus.edu/gts/Technology_Helpline#Services supported and unsupported services].
 
  
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==Current Employee==
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==Backup==
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===Data===
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鶹Ƶ uses CrashPlan for it's back up solution for all current employees. Code42 CrashPlan (formally CrashPlan PROe) is a cloud based backup software that is available to all current active 鶹Ƶ Employees. It can be used to backup up to 5 college owned devices per employee.
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Your computer’s hard drive has been completely backed up and will be stored on our secure backup server for six months. We have also physically removed your old hard drive, and will keep it for two months to ensure all of your data from your previous hard drive was transferred to your new/refreshed computer. Please make sure all of your data was transferred within these two months.
 
  
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===Programs===
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For more information on CrashPlan, please see:[[CrashPlan]].
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If you had unique software installed, please double checked that it was reinstalled. If not, please contact us.
 
  
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==What's New!==
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Every effort will be made to set up the initial back up on your computer, please note - it is the user's responsibility to make sure your data is being backed up.  If you have any questions regarding your backup please contact the Technology Helpline at 507-933-6111.
  
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===Current OS===
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==Encryption==
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We are currently deploying Windows 7 x64 on Windows laptops and desktop computers. We are deploying OSX 10.8 (Mountain Lion) on Apple laptops and desktops.
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Newly delivered computers (after July 2016) will have hard drive encryption enabled on them.  This means that if your laptop is stolen or lost, the only users that will have access to the data on your computer is you or GTS.
  
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===Frequently Used Applications===
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==Programs==
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You may need to re-install specialized and unique software that is not part of our standard software set.
  
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*E-mail - Thunderbird (Windows) and Mail.app (OSX)
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Windows users can check [https://gustavus.edu/gts/Software#Windows_Software_Center Software Center] for available programs.
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*Web Browser - Internet Explorer 10 and Firefox (Windows) and Safari and Firefox (OSX)
 
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*Productivity Suite - Microsoft Office 2010 (Windows) and Microsoft Office 2011 and iWork (OSX)
 
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*Adobe - Adobe CS6 Suite (Windows/OSX)
 
  
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Macintosh users can check [[Managed Software Update]] for available programs.
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==Frequently Used 鶹Ƶ Websites==
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* Technology Services '''self help website''': [http://gustavus.edu/gts gustavus.edu/gts]
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* '''鶹Ƶ People Search (Gribly)''': [http://gustavus.edu/search gustavus.edu/search]
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* '''My鶹Ƶ''' is the online advising system used by students, faculty and staff: [https://my.gustavus.edu my.gustavus.edu].
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* '''Moodle''' is our Content Management System.  For help with Moodle, visit: [[Moodle |Moodle Information]].  To log into Moodle visit: [http://moodle.gac.edu moodle.gac.edu].
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* Your 鶹Ƶ account includes access to '''[[Google Calendar]] and [[Google Drive| Docs]]''', to log in visit:
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** Google Drive: [http://drive.google.com drive.google.com]
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** Google Calendar: [http://calendar.google.com calendar.google.com]
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** Google Help: [http://help.google.com help.google.com]
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* Edit your '''鶹Ƶ Profile''' information: [http://gustavus.edu/profiles/edit gustavus.edu/profile/edit]
  
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For a full list of software used, please see [[Software]].
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==Good Computing Habits==
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===Passwords===
 +
Make all accounts on your computer are password protected. Make them complicated by mixing letters, numbers, and symbols. Please see http://gustavus.edu/gts/Password
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===Backing Up Data===
 +
Please be aware of the backup that we have setup on your office computer, if you experience any problems or see any errors, please contact the Technology Helpline (507-933-6111 or [mailto:helpline@gustavus.edu helpline@gustavus.edu]).
  
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===Backup Drives===
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===Beware of Phishing===
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With all new computers delivered, GTS is providing backup drives. Windows desktop computers will have a secondary drive installed in the tower, while laptops and Apple desktops will have an external backup drive accompanying the computer.
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Phishing is attempting to gain personal or financial information about a user by masquerading as a trustworthy source. 鶹Ƶ users have experienced many types of Phishing, including some sent through email.  Please note that '''鶹Ƶ will never ask you''' via email, phone or any other type of communication to verify your password.
  
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==Frequently used websites==
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===SPAM===
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*[http://gustavus.edu/gts Technology Services website] - Main GTS website
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'''Spam''' is unsolicited [[e-mail]]. It is often commercial in nature and may contain [[viruses]] or other [[malware]]. 鶹Ƶ offers server-side spam control through a program called [[SpamAssassin]]. The [https://gustavus.edu/account/?pr=email&pr2=spam spam filtering settings] page offers a web-based interface to configure these settings for your e-mail account.
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*[http://gustavus.edu/gts 鶹Ƶ Search] - Online Directory
 
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*[http://gustavus.edu/account Account Applications] - Manage online settings
 
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*[http://gustavus.edu/go/webadvisor Webadvisor] - Pay information, class rosters, etc.
 
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*[http://moodle.gac.edu Moodle] - Content Management System
 
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*[http://google.gac.edu Google Calendar] - Calendar Program
 
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*[http://gustavus.edu/profiles/edit Edit your 鶹Ƶ Profile]
 
  
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==Other==
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===Attachments===
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====鶹Ƶ Daily Announcements====
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Don’t open attachments without knowing what the file is, even from people who you know.
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鶹Ƶ sends out nightly an email to all 鶹Ƶ members that are interested in receiving the daily calendar of event for campus. This is an optional subscription. If you would like to subscribe to 鶹Ƶ-l to receive daily event emails please visit /news/gustavusl.php to subscribe.
 
  
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===Home Directory===
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----
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Every user account includes a network storage space. This space is accessible anywhere on campus and is backed up nightly. Each employee is provided with 2GB of storage space. If you need more space, please contact the Technology Helpline. For more information, please see [[Home_directory]].
 
  
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===Computer Training===
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==Information for New Employees==
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Please call the Technology Helpline or visit our website to find more information about computer training. We offer training throughout the year at various times.
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===Welcome!===
 +
鶹Ƶ Technology Services (GTS) would like to welcome you to 鶹Ƶ! 
 +
===Please See===
 +
[[Technology Information for New Gusties]]
  
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===Free Software===
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===New Computer===
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Each employee who has a 鶹Ƶ owned computer in their office, is eligible to install Microsoft Office on their personal computer. Please contact the Technology Helpline for more information.
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Generally new employees are issued a new computer setup specifically for you.
 +
New employee's supervisors request technology equipment for the new employees. Please let them know your preference for operating system (Macintosh or Windows).  Occasionally a department will request files to be transferred to the computer from a previous user to help with work history.
  
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===Good computing habits===
+
----
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====Backing up data====
 
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Please be aware of the backup that we have setup on your office computer, if you experience any problems or see any errors, please contact us ASAP.
 
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====SPAM/Phishing====
 
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Please be aware that GTS will never ask you for your password. If you receive a lot of SPAM, please [/account/#url=/account/%3Fpr%3Demail%26pr2%3Dspam adjust your SPAM settings]
 
  
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====Attachments====
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==Information for Current Employees==
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Don’t automatically open attachments without knowing what the file is, even from people who you know.
+
===Data===
−
====Passwords====
+
Your computer’s hard drive has been backed up and will be stored on our secure backup server for two months. We have also physically removed your old hard drive, and will keep it for two months.  Your data has been migrated to your new machine. Please notify us within two months if you are missing data. All hard drives are securely erased after two months.
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Make all accounts on your computer password protected. Make them complicated by mixing letters, numbers, and symbols. Please see http://gustavus.edu/gts/Password
 

Latest revision as of 10:40, 21 February 2022

Current OS

We are currently deploying Windows 10 x64 on Windows laptops and desktop computers. We are deploying OSX 10.13 (High Sierra) on Apple laptops and desktops for faculty and staff.

Who do I call for help?

Technology support is provided to all members of the 鶹Ƶ community through the Technology Helpline, located on the first floor of Olin Hall. The Technology Helpline is a group of student employees led by full-time User Services staff. Helpline employees are trained and dedicated to serving the hardware, software, and networking needs of the campus community. Please contact us with your technology questions or concerns.

  • Phone: 507-933-6111
  • E-mail: helpline@gustavus.edu
  • Wiki Help:
  • Twitter: Follow us @gtshelpline or
  • Submit a Request or Check Status:
  • Live Support: click on Live Support

Frequently Used Applications


For a full list of software used, please see Software.

Backup

鶹Ƶ uses CrashPlan for it's back up solution for all current employees. Code42 CrashPlan (formally CrashPlan PROe) is a cloud based backup software that is available to all current active 鶹Ƶ Employees. It can be used to backup up to 5 college owned devices per employee.

For more information on CrashPlan, please see:CrashPlan.

Every effort will be made to set up the initial back up on your computer, please note - it is the user's responsibility to make sure your data is being backed up. If you have any questions regarding your backup please contact the Technology Helpline at 507-933-6111.

Encryption

Newly delivered computers (after July 2016) will have hard drive encryption enabled on them. This means that if your laptop is stolen or lost, the only users that will have access to the data on your computer is you or GTS.

Programs

You may need to re-install specialized and unique software that is not part of our standard software set.

Windows users can check Software Center for available programs.

Macintosh users can check Managed Software Update for available programs.

Frequently Used 鶹Ƶ Websites

  • Technology Services self help website:
  • 鶹Ƶ People Search (Gribly):
  • My鶹Ƶ is the online advising system used by students, faculty and staff: .
  • Moodle is our Content Management System. For help with Moodle, visit: Moodle Information. To log into Moodle visit: .
  • Your 鶹Ƶ account includes access to Google Calendar and Docs, to log in visit:
    • Google Drive:
    • Google Calendar:
    • Google Help:
  • Edit your 鶹Ƶ Profile information:

Good Computing Habits

Passwords

Make all accounts on your computer are password protected. Make them complicated by mixing letters, numbers, and symbols. Please see

Backing Up Data

Please be aware of the backup that we have setup on your office computer, if you experience any problems or see any errors, please contact the Technology Helpline (507-933-6111 or helpline@gustavus.edu).

Beware of Phishing

Phishing is attempting to gain personal or financial information about a user by masquerading as a trustworthy source. 鶹Ƶ users have experienced many types of Phishing, including some sent through email. Please note that 鶹Ƶ will never ask you via email, phone or any other type of communication to verify your password.

SPAM

Spam is unsolicited e-mail. It is often commercial in nature and may contain viruses or other malware. 鶹Ƶ offers server-side spam control through a program called SpamAssassin. The spam filtering settings page offers a web-based interface to configure these settings for your e-mail account.

Attachments

Don’t open attachments without knowing what the file is, even from people who you know.

Information for New Employees

Welcome!

鶹Ƶ Technology Services (GTS) would like to welcome you to 鶹Ƶ!

Please See

Technology Information for New Gusties

New Computer

Generally new employees are issued a new computer setup specifically for you. New employee's supervisors request technology equipment for the new employees. Please let them know your preference for operating system (Macintosh or Windows). Occasionally a department will request files to be transferred to the computer from a previous user to help with work history.

Information for Current Employees

Data

Your computer’s hard drive has been backed up and will be stored on our secure backup server for two months. We have also physically removed your old hard drive, and will keep it for two months. Your data has been migrated to your new machine. Please notify us within two months if you are missing data. All hard drives are securely erased after two months.

Retrieved from "/gts/w/index.php?title=Employee_New_Computer&oldid=39018"