Difference between revisions of "Employee New Computer"
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| − | == | + | ==Current OS== |
| − | == | + | We are currently deploying [[Windows 10]] x64 on Windows laptops and desktop computers. We are deploying OSX 10.13 (High Sierra) on Apple laptops and desktops for faculty and staff. |
| − | 鶹Ƶ Technology Services | + | |
| − | + | ==Who do I call for help?== | |
| − | == | + | Technology support is provided to all members of the 鶹Ƶ community through the Technology Helpline, located on the first floor of Olin Hall. The Technology Helpline is a group of student employees led by full-time User Services staff. Helpline employees are trained and dedicated to serving the hardware, software, and networking needs of the campus community. Please contact us with your technology questions or concerns. |
| − | 鶹Ƶ | + | *Phone: 507-933-6111 |
| + | *E-mail: [mailto://helpline@gustavus.edu helpline@gustavus.edu] | ||
| + | *Wiki Help: [http://gustavus.edu/gts gustavus.edu/gts] | ||
| + | *Twitter: Follow us @gtshelpline or [http://twitter.com/gtshelpline twitter.com/gtshelpline] | ||
| + | *Submit a Request or Check Status: [http://gustavus.edu/gts gustavus.edu/gts] | ||
| + | *Live Support: [http://gustavus.edu/gts gustavus.edu/gts] click on Live Support | ||
| + | |||
| + | ==Frequently Used Applications== | ||
| + | |||
| + | *E-mail - GusMail users should use the web interface ([http://mail.google.com mail.google.com]), 鶹Ƶ Email users can use [[Thunderbird]] (Windows and OSX), [[Mail.app]] (OSX) or WebMail ([http://webmail.gac.edu webmail.gac.edu]). | ||
| + | *Web Browser - [[Internet Explorer]], [[Google Chrome]], Microsoft Edge, and [[Firefox]] (Windows) and [[Safari]] and [[Firefox]] (OSX) | ||
| + | *Productivity Suite - [[Microsoft Office 2016]] (Windows) and [[Microsoft Office 2016]] and [[iWork]] (OSX) | ||
| + | *Adobe - Adobe CS6 Suite (Windows/OSX) | ||
| + | |||
| + | |||
| + | For a full list of software used, please see [[Software]]. | ||
| + | |||
| + | ==Backup== | ||
| + | 鶹Ƶ uses CrashPlan for it's back up solution for all current employees. Code42 CrashPlan (formally CrashPlan PROe) is a cloud based backup software that is available to all current active 鶹Ƶ Employees. It can be used to backup up to 5 college owned devices per employee. | ||
| − | + | For more information on CrashPlan, please see:[[CrashPlan]]. | |
| − | |||
| − | + | Every effort will be made to set up the initial back up on your computer, please note - it is the user's responsibility to make sure your data is being backed up. If you have any questions regarding your backup please contact the Technology Helpline at 507-933-6111. | |
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| − | == | + | ==Encryption== |
| − | + | Newly delivered computers (after July 2016) will have hard drive encryption enabled on them. This means that if your laptop is stolen or lost, the only users that will have access to the data on your computer is you or GTS. | |
| + | ==Programs== | ||
| + | You may need to re-install specialized and unique software that is not part of our standard software set. | ||
| − | + | Windows users can check [https://gustavus.edu/gts/Software#Windows_Software_Center Software Center] for available programs. | |
| − | |||
| − | |||
| − | == | + | Macintosh users can check [[Managed Software Update]] for available programs. |
| − | + | ==Frequently Used 鶹Ƶ Websites== | |
| + | * Technology Services '''self help website''': [http://gustavus.edu/gts gustavus.edu/gts] | ||
| + | * '''鶹Ƶ People Search (Gribly)''': [http://gustavus.edu/search gustavus.edu/search] | ||
| + | * '''My鶹Ƶ''' is the online advising system used by students, faculty and staff: [https://my.gustavus.edu my.gustavus.edu]. | ||
| + | * '''Moodle''' is our Content Management System. For help with Moodle, visit: [[Moodle |Moodle Information]]. To log into Moodle visit: [http://moodle.gac.edu moodle.gac.edu]. | ||
| + | * Your 鶹Ƶ account includes access to '''[[Google Calendar]] and [[Google Drive| Docs]]''', to log in visit: | ||
| + | ** Google Drive: [http://drive.google.com drive.google.com] | ||
| + | ** Google Calendar: [http://calendar.google.com calendar.google.com] | ||
| + | ** Google Help: [http://help.google.com help.google.com] | ||
| + | * Edit your '''鶹Ƶ Profile''' information: [http://gustavus.edu/profiles/edit gustavus.edu/profile/edit] | ||
| − | == | + | ==Good Computing Habits== |
| + | ===Passwords=== | ||
| + | Make all accounts on your computer are password protected. Make them complicated by mixing letters, numbers, and symbols. Please see http://gustavus.edu/gts/Password | ||
| + | ===Backing Up Data=== | ||
| + | Please be aware of the backup that we have setup on your office computer, if you experience any problems or see any errors, please contact the Technology Helpline (507-933-6111 or [mailto:helpline@gustavus.edu helpline@gustavus.edu]). | ||
| − | === | + | ===Beware of Phishing=== |
| − | + | Phishing is attempting to gain personal or financial information about a user by masquerading as a trustworthy source. 鶹Ƶ users have experienced many types of Phishing, including some sent through email. Please note that '''鶹Ƶ will never ask you''' via email, phone or any other type of communication to verify your password. | |
| − | === | + | ===SPAM=== |
| + | '''Spam''' is unsolicited [[e-mail]]. It is often commercial in nature and may contain [[viruses]] or other [[malware]]. 鶹Ƶ offers server-side spam control through a program called [[SpamAssassin]]. The [/account/?pr=email&pr2=spam spam filtering settings] page offers a web-based interface to configure these settings for your e-mail account. | ||
| − | + | ===Attachments=== | |
| − | + | Don’t open attachments without knowing what the file is, even from people who you know. | |
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| + | ---- | ||
| − | + | ==Information for New Employees== | |
| + | ===Welcome!=== | ||
| + | 鶹Ƶ Technology Services (GTS) would like to welcome you to 鶹Ƶ! | ||
| + | ===Please See=== | ||
| + | [[Technology Information for New Gusties]] | ||
| − | === | + | ===New Computer=== |
| − | + | Generally new employees are issued a new computer setup specifically for you. | |
| + | New employee's supervisors request technology equipment for the new employees. Please let them know your preference for operating system (Macintosh or Windows). Occasionally a department will request files to be transferred to the computer from a previous user to help with work history. | ||
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| − | == | + | ==Information for Current Employees== |
| − | === | + | ===Data=== |
| − | + | Your computer’s hard drive has been backed up and will be stored on our secure backup server for two months. We have also physically removed your old hard drive, and will keep it for two months. Your data has been migrated to your new machine. Please notify us within two months if you are missing data. All hard drives are securely erased after two months. | |
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Latest revision as of 10:40, 21 February 2022
Contents
Current OS
We are currently deploying Windows 10 x64 on Windows laptops and desktop computers. We are deploying OSX 10.13 (High Sierra) on Apple laptops and desktops for faculty and staff.
Who do I call for help?
Technology support is provided to all members of the 鶹Ƶ community through the Technology Helpline, located on the first floor of Olin Hall. The Technology Helpline is a group of student employees led by full-time User Services staff. Helpline employees are trained and dedicated to serving the hardware, software, and networking needs of the campus community. Please contact us with your technology questions or concerns.
- Phone: 507-933-6111
- E-mail: helpline@gustavus.edu
- Wiki Help:
- Twitter: Follow us @gtshelpline or
- Submit a Request or Check Status:
- Live Support: click on Live Support
Frequently Used Applications
- E-mail - GusMail users should use the web interface (), 鶹Ƶ Email users can use Thunderbird (Windows and OSX), Mail.app (OSX) or WebMail ().
- Web Browser - Internet Explorer, Google Chrome, Microsoft Edge, and Firefox (Windows) and Safari and Firefox (OSX)
- Productivity Suite - Microsoft Office 2016 (Windows) and Microsoft Office 2016 and iWork (OSX)
- Adobe - Adobe CS6 Suite (Windows/OSX)
For a full list of software used, please see Software.
Backup
鶹Ƶ uses CrashPlan for it's back up solution for all current employees. Code42 CrashPlan (formally CrashPlan PROe) is a cloud based backup software that is available to all current active 鶹Ƶ Employees. It can be used to backup up to 5 college owned devices per employee.
For more information on CrashPlan, please see:CrashPlan.
Every effort will be made to set up the initial back up on your computer, please note - it is the user's responsibility to make sure your data is being backed up. If you have any questions regarding your backup please contact the Technology Helpline at 507-933-6111.
Encryption
Newly delivered computers (after July 2016) will have hard drive encryption enabled on them. This means that if your laptop is stolen or lost, the only users that will have access to the data on your computer is you or GTS.
Programs
You may need to re-install specialized and unique software that is not part of our standard software set.
Windows users can check Software Center for available programs.
Macintosh users can check Managed Software Update for available programs.
Frequently Used 鶹Ƶ Websites
- Technology Services self help website:
- 鶹Ƶ People Search (Gribly):
- My鶹Ƶ is the online advising system used by students, faculty and staff: .
- Moodle is our Content Management System. For help with Moodle, visit: Moodle Information. To log into Moodle visit: .
- Your 鶹Ƶ account includes access to Google Calendar and Docs, to log in visit:
- Google Drive:
- Google Calendar:
- Google Help:
- Edit your 鶹Ƶ Profile information:
Good Computing Habits
Passwords
Make all accounts on your computer are password protected. Make them complicated by mixing letters, numbers, and symbols. Please see
Backing Up Data
Please be aware of the backup that we have setup on your office computer, if you experience any problems or see any errors, please contact the Technology Helpline (507-933-6111 or helpline@gustavus.edu).
Beware of Phishing
Phishing is attempting to gain personal or financial information about a user by masquerading as a trustworthy source. 鶹Ƶ users have experienced many types of Phishing, including some sent through email. Please note that 鶹Ƶ will never ask you via email, phone or any other type of communication to verify your password.
SPAM
Spam is unsolicited e-mail. It is often commercial in nature and may contain viruses or other malware. 鶹Ƶ offers server-side spam control through a program called SpamAssassin. The spam filtering settings page offers a web-based interface to configure these settings for your e-mail account.
Attachments
Don’t open attachments without knowing what the file is, even from people who you know.
Information for New Employees
Welcome!
鶹Ƶ Technology Services (GTS) would like to welcome you to 鶹Ƶ!
Please See
Technology Information for New Gusties
New Computer
Generally new employees are issued a new computer setup specifically for you. New employee's supervisors request technology equipment for the new employees. Please let them know your preference for operating system (Macintosh or Windows). Occasionally a department will request files to be transferred to the computer from a previous user to help with work history.
Information for Current Employees
Data
Your computer’s hard drive has been backed up and will be stored on our secure backup server for two months. We have also physically removed your old hard drive, and will keep it for two months. Your data has been migrated to your new machine. Please notify us within two months if you are missing data. All hard drives are securely erased after two months.