Technology Information for New Gusties

Welcome!

�鶹��Ƶ Technology Services (GTS) would like to welcome you to �鶹��Ƶ! It is our hope that this web page will supply you with the information necessary to answer most of your technology-related questions. Please contact us at 507-933-6111 or helpline@gustavus.edu with any questions or concerns.

What is GTS?

�鶹��Ƶ Technology Services (GTS) is the primary technology provider on campus. We provide support through the Technology Helpline at 507-933-6111 or helpline@gustavus.edu. GTS consists of , Telecommunications, Administrative Information Systems (AIS), the Technology Helpline and User Services, Core Services, and Web Services. We are located in Olin Hall. The department is under the direction of Tami Aune.

What is my �鶹��Ƶ username?

Your �鶹��Ƶ User Account (username and password) will be used to access email, Google, Moodle, campus owned computers, and authenticated access to many online �鶹��Ƶ resources. Starting in July of 2018, new employees will choose their username from a list of options during a web-based account activation process that is initiated after the hiring process is complete. Historically �鶹��Ƶ used a standard convention for usernames - first initial of your first name, followed by the first seven letters of your last name. If duplicates existed, numbers were added at the end. This new process will create usernames that don't follow the historical convention.

This User Account is provided by �鶹��Ƶ, made available to students, faculty, staff and approved guests of the College to facilitate and enhance their work, teaching, learning, and scholarly research. All �鶹��Ƶ accounts are governed by the �鶹��Ƶ Acceptable Use Policy. User Account access ends when employment ends. If you have questions or concerns regarding this, please contact the Technology Helpline.

�鶹��Ƶ User Account Activation Process

During this 5-10 minute process you will be asked to complete the following steps:

1. Verify your name
2. Select a username
3. Create a password
4. Sign in
5. Enroll in DUO two factor authentication
6. Complete additional account activation steps

Enrolling in Duo Two Factor

All new employees are required to use Duo Two Factor Authentication for access to their �鶹��Ƶ account. You will be automatically prompted to set up Duo Two Factor during the account activation process.

To begin the Duo Two Factor Authentication enrollment process, log into the �鶹��Ƶ Website:

1. Visit the �鶹��Ƶ homepage
2. Click on the yellow user icon on the �鶹��Ƶ homepage (upper right hand corner).
3. Supply your �鶹��Ƶ credentials (e-mail username and password).
4. Follow the prompts to set up Duo Two Factor Authentication. Detailed directions can be found at: Enrolling in Duo Two Factor.

How do I change my password or other user settings?

The �鶹��Ƶ User Settings Page (GUS Page) is where you change your password and adjust other User Account settings. Access to the �鶹��Ƶ User Settings page will require Duo Two Factor Authentication.

To access your �鶹��Ƶ User Settings (Gus) Page:

1. Click on the yellow user icon on the (upper right hand corner).
2. Supply your �鶹��Ƶ credentials (e-mail username and password).
3. Click on your image on the home page (upper right hand corner).
4. Select �鶹��Ƶ User Settings.

Or visit:gustavus.edu/go/myaccount.

Use your GUS Page to set your password, change or input Emergency Contact Information, adjust e-mail settings like forwards and away messages, adjust your profile information and report lost 3 Crowns Cards. You can also supply an alternate email address that will allow you to self reset your �鶹��Ƶ user account password, if you forget it (Contact information under the Profile section).

Your �鶹��Ƶ User Account password will work for e-mail, Moodle, computer logins (lab and institutionally owned machines), Department Share Access, �鶹��Ƶ Google Resources, �鶹��Ƶ People Search and other web resources. You are required to change your password once a year.

We will never ask you for your password!

And neither should anyone else. Never respond to emails or web pages with your �鶹��Ƶ username or password. Your �鶹��Ƶ password should be unique (not used at other sites), contain both letters and numbers and never be shared with anyone.

Beware of Phishing

Phishing is attempting to gain personal or financial information about a user by masquerading as a trustworthy source. �鶹��Ƶ users have experienced many types of Phishing, including some sent through email. Please note that �鶹��Ƶ will never ask you via email, phone or any other type of communication to verify your password.

How do I check my �鶹��Ƶ e-mail?

Your �鶹��Ƶ e-mail address is yourusername@gustavus.edu. All student and new employee accounts are GusMail (Powered by Google) accounts. You can check your e-mail with a web browser at: or . You can also configure your email on your phone, tablet or other mobile device.

For more information, please contact the Technology Helpline or see our help pages for e-mail.

Who do I call for help?

Technology support is provided to all members of the �鶹��Ƶ community through the Technology Helpline, located on the first floor of Olin Hall. The Technology Helpline is a team of student employees led by full-time User Services staff. Helpline employees are trained and dedicated to serving the hardware, software, and networking needs of the campus community. Please contact us with your technology questions or concerns.

• Phone: 507-933-6111
• E-mail: helpline@gustavus.edu
• Wiki Help:
• Twitter: Follow us @gtshelpline or
• Submit a Request or Check Status:
• Live Support: click on Live Support

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Additional Information

My�鶹��Ƶ

-- is a web-based system that allows �鶹��Ƶ students, faculty and staff to access important academic and employment information.

�鶹��Ƶ People Search (Gribly)

People Search (Gribly) is a web based directory for �鶹��Ƶ students, employees and alumni. To search for people, use the search box at the top of any �鶹��Ƶ page or visit Search (gustavus.edu/search). To edit your profile information, please see

Historical information and help with �鶹��Ƶ People Search is available at:Gribly.

Department Share

Some Employee User Accounts include a Department Share (located in home directory) or network storage space. This space is accessible anywhere on campus and is backed up nightly. For more information, please see: Home directory.

Moodle

�鶹��Ƶ uses Moodle as its course management system. �鶹��Ƶ maintains its own Moodle server. Pages are automatically created for all �鶹��Ƶ courses each term and are available for use by faculty, staff and students. The �鶹��Ƶ Moodle site is located at . Moodle uses your �鶹��Ƶ User Account credentials. For additional information and help using Moodle, please navigate to /gts/instructionalservices/moodle29.php

Infobase

Infobase, formerly Hoonuit, is available to ALL �鶹��Ƶ Faculty, Staff and Students!

Infobase is an online, on demand, training site that offers over 50,000 tutorial videos on over 250 technology applications, including Microsoft, Google, and Adobe. Topics are subdivided into very small chunks, and presented in videos of one or two minutes, so learners can easily and quickly find the training they need on specific topics. Instructors can pull Infobase videos directly into their Moodle courses.

24/7 access to training offers flexible, just-in-time learning - just navigate to and login using your �鶹��Ƶ Credentials!

Google and Office 365 access

All �鶹��Ƶ User Accounts also include Google and Office365 access.

Google is a cloud based calendaring, e-mail and document storage and sharing solution. Google Calendar is the scheduling application used by �鶹��Ƶ. For more information or help, please see: Google Drive.

Office365 is a cloud based storage and sharing solution with access to Microsoft Office. Please see Office 365 for more information.

�鶹��Ƶ Daily Announcements (�鶹��Ƶ-L)

�鶹��Ƶ-L is an automated campus announcement and event list that pulls items from the College Calendar. It is distributed Monday through Saturday, with Sunday's announcements and events appearing on Saturday. All new employees are automatically subscribed to gustavus-l. For additional information, please visit �鶹��Ƶ-l.

Community-L, Students-L, Faculty-L, Employee-L, Administrator-L, Staff-L and TechAnnounce

These are lists managed and moderated by different departments on campus, and subscription to these lists is required based on your classification.

Messages to these lists must be approved by the list moderator. To send messages to these lists, please contact the managing department.

List	Managing Department
Community-L	Marketing and Communications
Students-L	Dean of Students Office
Faculty-L	Provost Office
Employee-L, Administrator-L, and Staff-L	Marketing and Communications
TechAnnounce	Technology Services

Course and Major e-mail aliases

A list of e-mail aliases for courses and majors is available at People Search (Gribly). After logging in, click Lists on the left side of the window. Enrollment in these lists is automatic and controlled by information from the Registrar's Office.

GTS News, Information and Tips

You can follow us on Twitter - @gtshelpline or visit

CrashPlan/Code 42

�鶹��Ƶ provides secure cloud-based backups for �鶹��Ƶ-owned computers. For more information, please see CrashPlan.

Virtual Lab

�鶹��Ƶ users can access Windows lab software (e.g. ArcGIS, Adobe products) from any computer (Macintosh or Windows) using Virtual Lab. Virtual Lab also gives you access to your Department Shares and other network resources.

Technology Training

�鶹��Ƶ has technology training resources available to all �鶹��Ƶ staff, administrators, faculty and students. For more information, please visit /gts/instructionalservices/techtraining.php

�鶹��Ƶ Employee Information

How Do I Get Help with my �鶹��Ƶ Issued Computer?

New employee's supervisors request technology equipment for the new employees. Please let them know your preference for operating system (Macintosh or Windows). For information about your �鶹��Ƶ issued computer, please see: Employee_New_Computer.

Colleague

Colleague is the ERP (Enterprise Resource Planning) system used by �鶹��Ƶ. If your position requires Colleague access, (aka Datatel), your supervisor will connect with Dave Maas in the AIS department. Dave will work with your supervisor to give you the proper access to the system required for your position.

Once this process is done Dave will contact you directly with a password that you will use with this system. *Please note that although your username is the same, your password and its requirements are independent from your e-mail password.

Discounted Software

Any employee who has a �鶹��Ƶ issued computer, is eligible to download and install Office365 on personally owned computers. Please see: Office365.

Contact us

Please contact the Technology Helpline at 507-933-6111, helpline@gustavus.edu, stop by the Technology Services department in Olin Hall or complete our .