Difference between revisions of "Technology Helpline"
| Line 47: | Line 47: | ||
*Support for [[residence hall]] connectivity. In the residence halls during [[First Year Student Orientation]] and in Olin Hall during the rest of the year. | *Support for [[residence hall]] connectivity. In the residence halls during [[First Year Student Orientation]] and in Olin Hall during the rest of the year. | ||
| − | ==Services not provided== | + | ===Services not provided=== |
*Hardware related problems for personally owned computers. We recommend that you contact your original computer vendor or the [[Freelance list]] by e-mailing [mailto:freelance@gustavus.edu freelance@gustavus.edu]. | *Hardware related problems for personally owned computers. We recommend that you contact your original computer vendor or the [[Freelance list]] by e-mailing [mailto:freelance@gustavus.edu freelance@gustavus.edu]. | ||
*Non-connectivity problems for personally owned computers of faculty and staff. | *Non-connectivity problems for personally owned computers of faculty and staff. | ||
Revision as of 10:49, 4 January 2018
The Technology Helpline is the helpdesk that supports the entire 鶹Ƶ community with its technology needs. The Helpline is composed of 30 - 40 work-study students and 6 full-time college employees.
Contents
Contact information
- E-mail: helpline@gustavus.edu
- Telephone: x6111 (507-933-6111)
- Website: /gts/
- Locations: Olin 124 (full year)
Hours
Special Hours during Finals and Breaks
Please see regarding these hours.
Regular hours
- Monday - Thursday: 8 a.m. - 11 p.m.
- Friday: 8 a.m. - 4:45 p.m.
- Saturday: CLOSED
- Sunday: 3 p.m. - 11 p.m.
January Term (IEX) hours
- Monday - Friday: 8:00am - 4:45pm
- Saturday: Closed. However, you can still leave voice mail or e-mail
- Sunday: Closed. However, you can still leave voice mail or e-mail
Touring break
- Monday - Friday: 8 a.m. - 4:45 p.m.
- Saturday: Closed. However, you can still leave voice mail or e-mail
- Sunday: Closed. However, you can still leave voice mail or e-mail
Summer hours
- Monday - Friday: 8 a.m.- 4:45 p.m.
- Saturday: Closed. However, you can still leave voice mail or e-mail
- Sunday: Closed. However, you can still leave voice mail or e-mail
Services
Services provided
- Connecting your computer to the 鶹Ƶ network.
- Phone-based computer support for faculty, staff, students, emeriti professors, and alumni.
- Desktop and network support for all faculty/staff office machines.
- Desktop and network support for all lab computers.
- Support for virus removal, spyware issues, and connectivity problems.
- Provide in-person connectivity and virus support during Helpline hours.
- Support for college-owned printers, as well as replacing toner and paper in certain computer labs.
- Ethernet jack repair across campus.
- Quota support.
- Support for residence hall connectivity. In the residence halls during First Year Student Orientation and in Olin Hall during the rest of the year.
Services not provided
- Hardware related problems for personally owned computers. We recommend that you contact your original computer vendor or the Freelance list by e-mailing freelance@gustavus.edu.
- Non-connectivity problems for personally owned computers of faculty and staff.
- Re-installations of an operating system for personal computers.
- Backing data up for personal computers.