Difference between revisions of "Employee New Computer"
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Revision as of 09:46, 14 November 2014
Contents
What's New!
Current OS
We are currently deploying Windows 8 x64 on Windows laptops and desktop computers. We are deploying OSX 10.9 (Mavericks) on Apple laptops and desktops.
Who do I call for help?
Technology support is provided to all members of the 鶹Ƶ community through the Technology Helpline, located on the first floor of Olin Hall. The Technology Helpline is a group of student employees led by full-time User Services staff. Helpline employees are trained and dedicated to serving the hardware, software, and networking needs of the campus community. Please contact us with your technology questions or concerns.
- Phone: 507-933-6111
- E-mail: helpline@gustavus.edu
- Wiki Help:
- Twitter: Follow us @gtshelpline or
- Submit a Request or Check Status:
- Live Support: click on Live Support
Frequently Used Applications
- E-mail - Thunderbird (Windows) and Mail.app (OSX)
- Web Browser - Internet Explorer 11, Google Chrome and Firefox (Windows) and Safari and Firefox (OSX)
- Productivity Suite - Microsoft Office 2013 (Windows) and Microsoft Office 2011 and iWork (OSX)
- Adobe - Adobe CS6 Suite (Windows/OSX)
For a full list of software used, please see Software.
Backup Drives
Back up drives are being provided with all new computers. Windows desktop computers will have a secondary drive installed in the tower, laptops and Apple desktops will have an external backup drive accompanying the computer. If you are upgrading your laptop, you will continue using your current backup drive.
Every effort will be made to setup the initial back up, please note - it is the user's responsibility to make sure your data is being backed up. If you have any questions regarding your backup please contact the Technology Helpline at x6111.
Frequently Used 鶹Ƶ Websites
- Technology Services self help website:
- 鶹Ƶ People Search (Gribly):
- WebAdvisor is the online advising system used by students, faculty and staff: .
- Moodle is our Content Management System. For help with Moodle, visit: Moodle Information. To log into Moodle visit: .
- Your 鶹Ƶ account includes access to Google Calendar and Docs, to log in visit: .
- Edit your 鶹Ƶ Profile information:
Information for New Employees
Welcome!
鶹Ƶ Technology Services (GTS) would like to welcome you to 鶹Ƶ!
=Please See
Technology Information for New Gusties
New Computer
Generally new employees are issued a new software setup specifically for you. Occasionally a department will request files to be transferred to the computer from a previous user to help with work history.
Information for Current Employees
Data
Your computer’s hard drive has been backed up and will be stored on our secure backup server for two months. We have also physically removed your old hard drive, and will keep it for two months. Your data has been migrated to your new machine. Please notify us within two months if you are missing data.
Programs
You may need to re-install specialized and unique software that is not part of our standard software set.
Windows users can check Software Center for available programs.
Macintosh users can check Managed Software Update for available programs.
Additional Information
Good Computing Habits
Passwords
Make all accounts on your computer are password protected. Make them complicated by mixing letters, numbers, and symbols. Please see
Backing Up Data
Please be aware of the backup that we have setup on your office computer, if you experience any problems or see any errors, please contact the Technology Helpline (507-933-6111 or helpline@gustavus.edu).
Beware of Phishing
Phishing is attempting to gain personal or financial information about a user by masquerading as a trustworthy source. 鶹Ƶ users have experienced many types of Phishing, including some sent through email. Please note that 鶹Ƶ will never ask you via email, phone or any other type of communication to verify your password.
SPAM
Spam is unsolicited e-mail. It is often commercial in nature and may contain viruses or other malware. 鶹Ƶ offers server-side spam control through a program called SpamAssassin. The spam filtering settings page offers a web-based interface to configure these settings for your e-mail account.
Attachments
Don’t open attachments without knowing what the file is, even from people who you know.