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| − | =Virus or trojan removal instructions=
| + | #REDIRECT [[Virus and Malware Removal]] |
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| − | ==Abbreviated==
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| − | # Verify that your virus definitions for [[Symantec AntiVirus]] are current (less than 7 days old).
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| − | # Disable [[System Restore]].
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| − | # Reboot in [[Safe Mode]].
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| − | # Launch the [[Symantec AntiVirus]] application and run a full scan.
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| − | # Delete any quarantined files.
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| − | # Reboot in normal mode.
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| − | # Turn [[System Restore]] back on. | |
| − | # Run [[Windows Update]] and apply all the critical updates.
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| − | # Set your machine to automatically get updates from [[Microsoft]].
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| − | # Reboot your machine.
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| − | ==Detailed==
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| − | 1. Verify that your virus definitions for [[Symantec AntiVirus]] are current (less than 7 days old).
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| − | [[Image:Currentdefs.jpg|200px]]
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| − | *Launch the [[Symantec AntiVirus]] Application and verify the virus definitions are less than 7 days old. Updated definitions are available on the [[Rescue 6111 CD]] from the [[Technology Helpline]]. They can be installed by double-clicking the file in the following location: Rescue x6111 CD\Symantec\Current Virus Defs.
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| − | 2. Disable [[System Restore]].
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| − | *Click Start Menu - Control Panels - System. On the [[System Restore]] tab - check the Turn Off System Restore box. Click Apply.
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| − | 3.Reboot in [[Safe Mode]].
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| − | * Turn off the computer.
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| − | * Restart the computer. The computer begins processing a set of instructions known as the Basic Input/Output System ([[BIOS]]). What is displayed depends on the [[BIOS]] manufacturer. Some computers display a progress bar that refers to the word [[BIOS]], while others may not display any indication that this process is happening.
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| − | * As soon as the [[BIOS]] has finished loading, begin tapping the F8 key on your keyboard. Continue to do so until the Windows Advanced Options menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
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| − | * Using the arrow keys on the keyboard, scroll to and select the Safe mode menu item, and then press Enter.
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| − | 4. Launch the [[Symantec AntiVirus]] application and run a full scan.
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| − | [[Image:scan.gif]]
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| − | * Launch the [[Symantec AntiVirus]] application. Click on Scan, click Scan Computer, check the drives you want to scan and then click Scan.
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| − | 5. Delete any quarantined files.
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| − | * Launch the [[Symantec AntiVirus]] application. Click View, click [[Quarantine]], select all the files in [[quarantine]], click the red X.
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| − | [[Image:quarantine.gif]]
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| − | * In the delete window click start delete.
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| − | 6. Reboot in [[normal mode]].
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| − | 7. Turn [[System Restore]] back on.
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| − | * Click Start Menu - Control Panels - System. On the [[System Restore]] tab - un-check the Turn Off [[System Restore]] box. Click Apply.
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| − | 8. Run [[Windows Update]] and apply all the critical updates.
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| − | * Launch [[Internet Explorer]] and visit http:///www.windowsupdate.com.<BR>
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| − | * A security warning page may appear.<BR>
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| − | [[Image:Digsig.gif]]
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| − | * Click Yes and follow the prompts. You will then see the Windows Update pages:
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| − | [[Image:Expressinst.gif]]<BR>
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| − | * Select the Express Install option.
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| − | * The [[Windows Update]] server will scan your machine for missing updates. After the scan you will see a screen listing the total updates need.<BR>
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| − | [[Image:install.gif]]
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| − | * Click the Install Button.
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| − | * After Express Install has finished (this may take some time, depending on the number of updates), you will be promopted to reboot.<BR>
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| − | [[Image:installcomplete.gif]]
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| − | * Click Restart Now. Your machine is now updated with current patches.
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| − | 9. Set your machine to automatically get updates from [[Microsoft]].
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| − | * From the Start Menu select Control Panels - [[Automatic Updates]]. Make sure Automatic is selected and pick a time and day for the updates to be installed.<BR>
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| − | [[Image:autoupdate.gif]]
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| − | 10. Reboot your machine.
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| − | ==Need more help==
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| − | Stop by Olin with your computer. No appt needed!
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| − | {{Tech help}}
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| − | [[Category:Tutorials]]
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