Employee New Computer

New Faculty or Staff

Welcome!

�鶹��Ƶ Technology Services (GTS) would like to welcome you to �鶹��Ƶ! It is our hope that this web page will supply you with the information necessary to answer most of your technology-related questions.

What is GTS?

�鶹��Ƶ Technology Services (GTS) is the one-stop shop for any technology need you may have while you are at �鶹��Ƶ. GTS consists of Instructional Technology, Media Services, Telecommunications, Administrative Information Systems (AIS), the Technology Helpline and User Services, Core Services, and Web Services. With the exception of AIS, we are located in Olin Hall. The department is under the direction of Bruce Aarsvold. All technology related questions should be called in to the Technology Helpline (507-933-6111) or e-mailed to helpline@gustavus.edu.

What is my �鶹��Ƶ username?

�鶹��Ƶ uses a standard naming convention for all usernames. First initial and the first seven letters of your last name. If it duplicates an existing username, you will have numbers at the end.

Passwords

�鶹��Ƶ has four passwords that you will use daily.

• E-mail – This password will also be used for your Home Directory, Moodle, �鶹��Ƶ Google Calendar, and Gribly.
• WebAdvisor – WebAdvisor initially will give you a random password, but you are able to make it the same as your e-mail password. It will not change when you change your e-mail password.
• Computer Login – Your computer login will be the same as your e-mail password.
• Voicemail – Your voicemail password will only be used to retrieve voicemails. The password will need to change every so often. You will be prompted to change it when the time comes.

Who do I call for help?

GTS provides support to the members of the �鶹��Ƶ community through the Technology Helpline, located on the first floor of Olin Hall. The Technology Helpline is a group of student workers led by full-time User Services staff members, who are specially trained and dedicated to the serving the hardware, software, and networking needs of the campus community. If you have questions or concerns, please contact us at helpline@gustavus.edu , 507-933-6111, or browse the website and submit a problem ticket at . Please be aware of the Technology Helpline's supported and unsupported services.

Current Employee

Data

Your computer’s hard drive has been completely backed up and will be stored on our secure backup server for six months. We have also physically removed your old hard drive, and will keep it for two months to ensure all of your data from your previous hard drive was transferred to your new/refreshed computer. Please make sure all of your data was transferred within these two months.

Programs

If you had unique software installed, please double checked that it was reinstalled. If not, please contact us.

What's New!

Current OS

We are currently deploying Windows 7 x64 on Windows laptops and desktop computers. We are deploying OSX 10.8 (Mountain Lion) on Apple laptops and desktops.

Frequently Used Applications

• E-mail - Thunderbird (Windows) and Mail.app (OSX)
• Web Browser - Internet Explorer 10 and Firefox (Windows) and Safari and Firefox (OSX)
• Productivity Suite - Microsoft Office 2010 (Windows) and Microsoft Office 2011 and iWork (OSX)
• Adobe - Adobe CS6 (Windows/OSX)

For a full list of software used, please see Software.

Backup Drives

With all new computers delivered, GTS is providing backup drives. Windows desktop computers will have a secondary drive installed in the tower, while laptops and Apple desktops will have an external backup drive accompanying the computer.

Frequently used websites

• - Main GTS website
• - Online Directory
• - Manage online settings
• - Pay information, class rosters, etc.
• - Content Management System
• - Calendar Program

Other

Home Directory

Every user account includes a network storage space. This space is accessible anywhere on campus and is backed up nightly. Each employee is provided with 2GB of storage space. If you need more space, please contact the Technology Helpline. For more information, please see [Home_directory].

Computer Training

Please call the Technology Helpline or visit our website to find more information about computer training. We offer training throughout the year at various times.

Free Software

Each employee who has a �鶹��Ƶ owned computer in their office, is eligible to install Microsoft Office on their personal computer. Please contact the Technology Helpline for more information.

Good computing habits

Backing up data

Please be aware of the backup that we have setup on your office computer, if you experience any problems or see any errors, please contact us ASAP.

SPAM/Phishing

Please be aware that GTS will never ask you for your password. If you receive a lot of SPAM, please

Attachments

Don’t automatically open attachments without knowing what the file is, even from people who you know.

Passwords

Make all accounts on your computer password protected. Make them complicated by mixing letters, numbers, and symbols. Please see