Difference between revisions of "Technology Helpline"
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| − | The '''Technology Helpline''' is the helpdesk that supports the entire [[campus community|鶹Ƶ community]] with its computer needs. The Helpline is composed of | + | The '''Technology Helpline''' is the helpdesk that supports the entire [[campus community|鶹Ƶ community]] with its computer needs. The Helpline is composed of 25 [[work-study]] students and 4 full-time college employees. |
==Contact information== | ==Contact information== | ||
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===January Term (IEX) hours=== | ===January Term (IEX) hours=== | ||
| − | * Monday | + | * Monday - Thursday: 8 a.m. - 7:00 p.m. |
| − | * Friday: 8 a.m. | + | * Friday: 8 a.m.- 4:45 p.m. |
* Saturday: Closed. However, you can still leave [[voice mail]] or [[e-mail]] | * Saturday: Closed. However, you can still leave [[voice mail]] or [[e-mail]] | ||
* Sunday: Closed. However, you can still leave [[voice mail]] or [[e-mail]] | * Sunday: Closed. However, you can still leave [[voice mail]] or [[e-mail]] | ||
===Touring break=== | ===Touring break=== | ||
| − | * Monday - Friday: 8 a.m. | + | * Monday - Friday: 8 a.m. - 4:45 p.m. |
* Saturday: Closed. However, you can still leave [[voice mail]] or [[e-mail]] | * Saturday: Closed. However, you can still leave [[voice mail]] or [[e-mail]] | ||
* Sunday: Closed. However, you can still leave [[voice mail]] or [[e-mail]] | * Sunday: Closed. However, you can still leave [[voice mail]] or [[e-mail]] | ||
===Summer hours=== | ===Summer hours=== | ||
| − | * Monday-Friday: 8 a.m. | + | * Monday - Friday: 8 a.m.- 4:45 p.m. |
* Saturday: Closed. However, you can still leave [[voice mail]] or [[e-mail]] | * Saturday: Closed. However, you can still leave [[voice mail]] or [[e-mail]] | ||
* Sunday: Closed. However, you can still leave [[voice mail]] or [[e-mail]] | * Sunday: Closed. However, you can still leave [[voice mail]] or [[e-mail]] | ||
Revision as of 10:29, 3 September 2010
The Technology Helpline is the helpdesk that supports the entire 鶹Ƶ community with its computer needs. The Helpline is composed of 25 work-study students and 4 full-time college employees.
Contents
Contact information
- E-mail: helpline@gustavus.edu
- Telephone: x6111 (507-933-6111)
- Website: /gts/
Hours
Regular hours
- Monday - Thursday: 8 a.m. - 11 p.m.
- Friday: 8 a.m. - 4:45 p.m.
- Saturday: 12p.m. - 5 p.m.
- Sunday: 3 p.m. - 11 p.m.
January Term (IEX) hours
- Monday - Thursday: 8 a.m. - 7:00 p.m.
- Friday: 8 a.m.- 4:45 p.m.
- Saturday: Closed. However, you can still leave voice mail or e-mail
- Sunday: Closed. However, you can still leave voice mail or e-mail
Touring break
- Monday - Friday: 8 a.m. - 4:45 p.m.
- Saturday: Closed. However, you can still leave voice mail or e-mail
- Sunday: Closed. However, you can still leave voice mail or e-mail
Summer hours
- Monday - Friday: 8 a.m.- 4:45 p.m.
- Saturday: Closed. However, you can still leave voice mail or e-mail
- Sunday: Closed. However, you can still leave voice mail or e-mail
Services provided
- Connecting your computer to the 鶹Ƶ network.
- Phone-based computer support for faculty, staff, students, emeriti professors, and alumni.
- Desktop and network support for all faculty/staff office machines.
- Desktop and network support for all lab computers.
- Support for virus removal, spyware issues, and connectivity problems.
- Provide in-person connectivity and virus support during Helpline hours.
- Support for college-owned printers, as well as replacing toner and paper in certain computer labs.
- Ethernet jack repair across campus.
- Quota support.
- Support in the residence hall only during First Year Student Orientation and fall move-in to help first-year students connect to the 鶹Ƶ network.
Services not provided
- Hardware related problems for personally owned computers. We recommend that you contact your original computer vendor or the Freelance list by e-mailing freelance@gustavus.edu.
- Non-connectivity problems for personally owned computers of faculty and staff.
- Re-installations of an operating system for personal computers.
- Backing data up for personal computers