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The '''Technology Helpline''' is the helpdesk that supports the entire [[campus community|�鶹��Ƶ community]] with its technology needs. The Helpline is composed of 30 - 40 [[work-study]] students and 6 full-time college employees.

==Contact information==
* [[E-mail]]: [mailto:helpline@gustavus.edu helpline@gustavus.edu]
* Telephone: x6111 (507-933-6111)
* [[Website]]: [/gts/ /gts/]
* Location: Olin 124
* Live Chat: [/gts/ /gts/] (During business hours)

==Hours==

===Special Hours during Finals and Breaks===
Please see [http://userservices.blog.gustavus.edu our blog for more details] regarding these hours.

===Regular hours===
* Monday - Thursday: 8 a.m. - 11 p.m.
* Friday: 8 a.m. - 4:45 p.m.
* Saturday: CLOSED
* Sunday: 3 p.m. - 11 p.m.

===January Term (IEX) hours===
* Monday - Friday: 8:00am - 4:45pm
* Saturday: Closed. However, you can still leave [[voice mail]] or [[e-mail]]
* Sunday: Closed. However, you can still leave [[voice mail]] or [[e-mail]]

===Touring break===
* Monday - Friday: 8 a.m. - 5:30 p.m.
* Saturday: Closed. However, you can still leave [[voice mail]] or [[e-mail]]
* Sunday: Closed. However, you can still leave [[voice mail]] or [[e-mail]]

===Summer hours===
* Monday - Friday: 8 a.m.- 4:45 p.m.
* Saturday: Closed. However, you can still leave [[voice mail]] or [[e-mail]]
* Sunday: Closed. However, you can still leave [[voice mail]] or [[e-mail]]

==Services==
===Services provided===

*Connecting your computer to the �鶹��Ƶ [[network]].
*Phone-based computer support for faculty, staff, students, emeriti professors, and alumni.
*Desktop and network support for all faculty/staff office machines.
*Desktop and network support for all lab computers.
*Support for [[virus removal]], spyware issues, and connectivity problems.
*Provide in-person connectivity and virus support during Helpline hours.
*Support for college-owned printers, as well as replacing [[toner]] and paper in certain [[computer labs]].
*[[Ethernet jack]] repair across campus.
*[[Quota]] support.
*Support for [[residence hall]] connectivity.  In the residence halls during  [[First Year Student Orientation]] and in Olin Hall during the rest of the year.

===Services not provided===
*Hardware related problems for personally owned computers.  We recommend that you contact your original computer vendor or the [[Freelance list]] by e-mailing [mailto:freelance@gustavus.edu freelance@gustavus.edu].
*Non-connectivity problems for personally owned computers of faculty and staff.
*Re-installations of an [[operating system]] for personal computers.
*Backing data up for personal computers.

[[Category:User Services]]