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==New Faculty or Staff==
===Welcome!===
�鶹��Ƶ Technology Services (GTS) would like to welcome you to �鶹��Ƶ!  It is our hope that this letter will supply you with the information necessary to answer most of your technology-related questions.
 
===What is GTS?===
�鶹��Ƶ Technology Services (GTS) is the one-stop shop for any technology need you may have while you are at �鶹��Ƶ. GTS consists of Instructional Technology, Media Services, Telecommunications, Administrative Information Systems (AIS), the Technology Helpline and User Services, Core Services, and Web Services. With the exception of AIS, we are located in Olin Hall. The department is under the direction of Bruce Aarsvold. All technology related questions should be called in to the Technology Helpline (507-933-6111) or e-mailed to helpline@gustavus.edu.

===What is my �鶹��Ƶ username?===
�鶹��Ƶ uses a standard naming convention for all usernames. First initial and the first seven letters of your last name. If it duplicates an existing username, you will have numbers at the end.

===Passwords===
�鶹��Ƶ has four passwords that you will use daily.
*E-mail – This password will also be used for your Home Directory, Moodle, �鶹��Ƶ Google Calendar, and Gribly.
*WebAdvisor – WebAdvisor initially will give you a random password, but you are able to make it the same as your e-mail password. It will not change when you change your e-mail password.
*Computer Login – Your computer login will be the same as your e-mail password.
*Voicemail – Your voicemail password will only be used to retrieve voicemails. The password will need to change every so often. You will be prompted to change it when the time comes.

===Who do I call for help?===
GTS provides support to the members of the �鶹��Ƶ community through the Technology Helpline, located on the first floor of Olin Hall. The Technology Helpline is a group of student workers led by full-time User Services staff members, who are specially trained and dedicated to the serving the hardware, software, and networking needs of the campus community. If you have questions or concerns, please contact us at helpline@gustavus.edu , 507-933-6111, or browse the website and submit a problem ticket at http://gustavus.edu/GTS

===Frequently used websites===
*[http://gustavus.edu/gts Technology Services website]
*[http://gustavus.edu/gts �鶹��Ƶ Search]
*[http://gustavus.edu/gts Technology Services website]
*[http://gustavus.edu/account Account Applications]
*[http://gustavus.edu/go/webadvisor Webadvisor]

==Current Employee==
===Data===
Your computer’s hard drive has been completely backed up and will be stored on our secure backup server for six months. We have also physically removed your old hard drive, and will keep it for two months to ensure all of your data from your previous hard drive was transferred to your new/refreshed computer. Please make sure all of your data was transferred within these two months.

===Programs===
If you had unique software installed, please double checked that it was reinstalled. If not, please contact us.

==What's new!==

===Current OS===
We are currently deploying Windows 7 x64 on Windows laptops and desktop computers. We are deploying OSX 10.8 (Mountain Lion) on Apple laptops and desktops.

===Frequently Used Applications===

*E-mail - Thunderbird (Windows) and Mail.app (OSX)
*Web Browser - Internet Explorer 10 and Firefox (Windows) and Safari and Firefox (OSX)
*Productivity Suite - Microsoft Office 2010 (Windows) and Microsoft Office 2011 and iWork (OSX)
*Adobe - Adobe CS6 (Windows/OSX)


For a full list of software used, please see [[Software]].

===Backup Drives===
With all new computers delivered, GTS is providing backup drives. Windows desktop computers will have a secondary drive installed in the tower, while laptops and Apple desktops will have an external backup drive accompanying the computer.