Technology Services Wiki - User contributions [en]

Smartphone (Device) Settings for Email and �鶹��Ƶ Google Calendar

2022-02-24T18:17:06Z

Schase2: /* Google Calendar (Android) */

You can use your smartphone or other device to check your �鶹��Ƶ email and sync with your �鶹��Ƶ Google Calendar. Each smartphone is different. Following are the general settings for syncing.
[[File:Pile-of-smartphones.jpg |right|]]
==Google Calendar (Android)==
#Make sure your device is connected to the �鶹��Ƶ wireless network.
##Join the '''�鶹��ƵSecure''' or '''�鶹��Ƶ''' network. As of February 2nd 2022, it is no longer required to register personal devices on the �鶹��Ƶ network.
##Turn wireless off and back on again on your device.
##Rejoin the '''�鶹��ƵSecure''' or '''�鶹��Ƶ''' network.
#On your device or smartphone open the '''Accounts & sync''' Settings screen. Typically in the Settings application.
#Click '''Add Account'''.
#Select '''Google''' for the type of account.
#Enter your full �鶹��Ƶ email address (hpotter@gustavus.edu) as your username, and then enter your password.
#Select the services you would like to sync.
#When you first set up your calendar, all the calendars that are displayed when you view that account's Calendar on a desktop computer will also be displayed on your phone. You can change which calendars get displayed and which calendars are sync.
##From the Calendar screen, touch Menu > Calendars to display. Adjust which calendars you see on the display.
##From the Calendar screen, touch Menu > Calendar to display >Calendars to sync at the bottom of the screen. Here you can view all calendars that are available for syncing and display, grouped by each of your accounts.
##When you're done, touch '''OK'''.

==Troubleshooting==
===Samsung Phones===
In the advanced wireless settings, newer Samsung phones have a setting or check box for "Auto Switch" between networks. This must be turned off to register on the network.

==Google Calendar for iPhone Users==
Please see [[Google_Calendar_Syncing#iOS_Devices_.28iPhone.2C_iPod_Touch.2C_iPad.29 | Google Calendar Syncing for iOS Devices]]
==Contact us==
Please contact the [[Technology Helpline]] at 507-933-6111, stop by the [[GTS|Technology Services]] department in [[Olin Hall]] or complete our [http://gustavus.edu/gts/contact/ contact form].

[[Category:Smartphone]] [[Category:G Suite]]

Smartphone (Device) Settings for Email and �鶹��Ƶ Google Calendar

2022-02-24T18:16:14Z

Schase2: /* Google Calendar (Android) */

You can use your smartphone or other device to check your �鶹��Ƶ email and sync with your �鶹��Ƶ Google Calendar. Each smartphone is different. Following are the general settings for syncing.
[[File:Pile-of-smartphones.jpg |right|]]
==Google Calendar (Android)==
#Make sure your device is connected to the �鶹��Ƶ wireless network.
##Join the '''�鶹��ƵSecure''' or '''�鶹��Ƶ''' network. As of February 2nd 2022, it is no longer required to register personal devices on the �鶹��Ƶ network.
##After completing the registration process, turn wireless off and back on again on your device.
##Rejoin the '''�鶹��ƵSecure''' or '''�鶹��Ƶ''' network.
#On your device or smartphone open the '''Accounts & sync''' Settings screen. Typically in the Settings application.
#Click '''Add Account'''.
#Select '''Google''' for the type of account.
#Enter your full �鶹��Ƶ email address (hpotter@gustavus.edu) as your username, and then enter your password.
#Select the services you would like to sync.
#When you first set up your calendar, all the calendars that are displayed when you view that account's Calendar on a desktop computer will also be displayed on your phone. You can change which calendars get displayed and which calendars are sync.
##From the Calendar screen, touch Menu > Calendars to display. Adjust which calendars you see on the display.
##From the Calendar screen, touch Menu > Calendar to display >Calendars to sync at the bottom of the screen. Here you can view all calendars that are available for syncing and display, grouped by each of your accounts.
##When you're done, touch '''OK'''.

==Troubleshooting==
===Samsung Phones===
In the advanced wireless settings, newer Samsung phones have a setting or check box for "Auto Switch" between networks. This must be turned off to register on the network.

==Google Calendar for iPhone Users==
Please see [[Google_Calendar_Syncing#iOS_Devices_.28iPhone.2C_iPod_Touch.2C_iPad.29 | Google Calendar Syncing for iOS Devices]]
==Contact us==
Please contact the [[Technology Helpline]] at 507-933-6111, stop by the [[GTS|Technology Services]] department in [[Olin Hall]] or complete our [http://gustavus.edu/gts/contact/ contact form].

[[Category:Smartphone]] [[Category:G Suite]]

GReg

2022-02-24T18:13:51Z

Schase2:

'''As of February 2nd, 2022, it is no longer required to register personal devices on the �鶹��Ƶ network.'''

[[Category:Networking]]

GReg

2022-02-24T18:10:29Z

Schase2:

'''As of February 2nd, 2022, it is no longer required to register personal devices on the �鶹��Ƶ network.'''

To register your computer to work on �鶹��Ƶ' network, visit https://greg.gac.edu.

To register a device without a browser, such as a game console or TV, visit https://greg.gac.edu and click "Register a Non-Computer Device".

[[Category:Networking]]

Traveling with Technology

2021-01-22T22:10:51Z

Schase2: /* �鶹��Ƶ Account */

Many �鶹��Ƶ students, faculty, and staff travel for classes, presentations, conferences, etc. Here are some helpful tips to make sure your travel experience is safe and secure in terms of technology.

==Tips==
===�鶹��Ƶ Account===
*Know the Technology Helpline's email address and phone number. (helpline@gustavus.edu and 507-933-6111).
*If you are traveling to places that do not allow access to Google/GusMail, please use [[Virtual Lab]].
*Update your alternate email address on your [/account/contact �鶹��Ƶ account information page] to enable self-resetting of your �鶹��Ƶ password.
*If you forget your �鶹��Ƶ e-mail password while abroad, visit the [/account �鶹��Ƶ Accounts Page] to self-reset your password.
*�鶹��Ƶ requires all users to change their passwords yearly, unless you have enrolled in [[Duo]] Mobile. Please be aware you may be emailed by �鶹��Ƶ to change your password during your travels. You may email the Helpline to extend your password expiration.
*If you have 2 Factor Authentication enabled, please be sure you have the [[Duo]] Mobile app installed on your phone. This will enable you to have [/gts/Duo_Two_Factor_Authentication#I_am_traveling_abroad_and_do_not_have_access_to_texts.2Finternet.2C_how_can_I_use_Duo.3F offline passcodes] available to you while logging into your account while abroad.
*Optional: If you do not have a secondary Duo device, consider setting up your parent's cell phone as a Duo Device under your account, in case you lose your device. This will help you add a new device if you lose your phone.
*Optional: Buy and set up a Yubikey to enable as another [[Duo]] device. If you lose your phone, you will still have a way to use [[Duo]] Mobile on your �鶹��Ƶ account.

===Physical Device Security===
*Back up your computer before leaving. Leave a backup copy at home.
*Turn off services such as [[bluetooth]] or IR ports when not needed.
*Never leave electronics unattended for any amount of time.
*Be careful about plugging in your device into a power station or random computers' USB ports. They may set up to steal information. It is best to use your own wall charger or use a portable power bank. Charging a power bank in any computer/USB is an acceptable practice.
*Make sure you have serial numbers of your devices written down on an online resource such as [[Google Drive]]. If lost you will always have the ability to inform authorities of your serial number of your device.
*Turn on location services such as [[Find my iPhone]] or use [[Android Device Manager]].
*If you have a cell phone wallet, be careful of the items that are in your wallet. Remove any unneeded cards while traveling. You also may want to consider separating them to limit your exposure if theft occurs while traveling.
*Take only the devices you will need. Reduce the risk.
*If renting a car, both domestically or internationally, do not sync your phone with the car's infotainment services such as Apple CarPlay or Android Auto.
*If you need to charge a device in a rental car, use the 12V plug with a car charger adapter instead of using the onboard USB port, or use a personal power bank.

===Software Security===
*Require passwords on all devices. (tablet, phone, computer and anything else that can use a password) - Use a strong passcode. Avoid 1234, 1111, and other easy to guess passcodes for phone/tablets. Use the alphanumeric passcode option instead.
*Find out what WiFi networks are safe. For example, find official airport documentation that provides the official airport WiFi SSID (network name). Not all free WiFi networks are safe.
*Test any communication methods before leaving such as [[Skype]], [[FaceTime]], [[Google Hangouts]], or any type of VOIP applications.
*Run [[Windows Update]] or [[Software Update]] before leaving on your laptop.
*Set up Emergency SOS and Health Information on your device.
*Restrict/Turn off AirDrop on iOS devices.

==What to do - Lost/Stolen Device==
*Utilize the Remote Wipe feature on your device using iCloud or Android Device Manager.
*Change passwords for your accounts on the device on a trusted computer.
*Notify your banks if you have set up Apple Pay or Google Pay.
*Setup Duo Mobile on a different device. If you have no option to log in because your device was stolen, you will need to email the [mailto:helpline@gustavus.edu Technology Helpline] to verify your identity. You may be asked to video chat with a full-time Technology Services employee to verify your identity.

==See also==
[https://drive.google.com/a/gustavus.edu/file/d/1tjB418ABKLQv-prxcy0N8xrbHClZ4B-n/view?usp=sharing Traveling with Technology Video]

Zoom

2020-07-30T16:03:43Z

Schase2: /* Are there captions available in Zoom? */

[https://zoom.us Zoom] is an online conferencing tool. This solution enables up to 300 users to connect per high-definition meeting. This license does not have a time limit on meetings.

The application (computer or mobile device) allows users to join pre-scheduled meetings from calendar events, choose a link, enter meeting code and even dial in from their phones if the invitation includes a phone number. Zoom with an online plug-in can integrate with G Suite versions of Google Calendar and Gmail.

GTS will offer webinars how how to use Zoom. Please check out /calendar/?search=GTS for upcoming events.

Before you get started, determine if you have used Zoom before and have the app on your computer.

==I already have been using Zoom==
* Open the Zoom client on your computer
** Mac - open the finder, go to applications folder, and click Zoom to open the Zoom client
** PC - Click the Windows icon in the taskbar. In your apps list, scroll until you get to the Zoom folder. Click on the Zoom folder. Double click on Start Zoom, to launch the application.
* Log out by clicking your face in the upper right and select Sign Out
* Click Sign in
* At the Zoom log in screen, click "Sign in using SSO".
[[File:Zoomlogin.png|500px]]
* Type in '''hellogustavus''' and click continue.
* Login with your �鶹��Ƶ credentials and use [[Duo]] Two factor.
* You are signed in and can also use the web client of Zoom located at https://hellogustavus.zoom.us
*To watch a video tutorial, click https://youtu.be/f5-3k0nKKMQ

==I get an error and can't get signed in==
* Please contact the GTS helpline at 507-933-6111 for assistance

==I have never used Zoom before==
* Visit https://hellogustavus.zoom.us .
* Click the '''Sign in''' button.
* Login with your �鶹��Ƶ credentials and use [[Duo]] Two factor.

==Equipment Needed==
*Laptop with webcam and built-in microphone
*Headphones with microphone built-in, optional
* Mobile Device with Zoom app installed

==How to Install Zoom Client==
===MacOS===
Zoom for employees is available in [[Managed Software Center]].

===Windows Client===
Zoom is available through [[Software Center]].

===iPhone mobile app===
Please install the iOS app via the [https://apps.apple.com/us/app/zoom-cloud-meetings/id546505307 Apple App Store]

===Android mobile app===
Please install the Android app via the [https://play.google.com/store/apps/details?id=us.zoom.videomeetings Google Play Store].

==Scheduling a Zoom Meeting==
===Google Calendar===
* From Google Calendar, you can choose Zoom from the Conferencing drop down menu.
[[File:Googlecalzoom.png|400px]]
* When scheduling from Google Calendar, invite others as usual from the Google Calendar interface.

===Desktop Client===
* When Zoom is logged in and opened, from the main screen, you can click the Schedule button.

[[File:Schedulezoom.png|300px]]
[[File:ScheduleZoomOptions.png|500px]]
==Start the Meeting==
* In the google calendar, you can click the link from the meeting to pen Zoom
* From the Zoom home screen (hellogustavus.zoom.us), click on the Meetings tab. You will see a list of the Meetings you are hosting. When you are ready to start, click the blue start button.

==Other Zoom Features==
===Waiting Rooms===
Depending on your settings, users (either guests or all users) will show up in the waiting room under the participant list, and it will show you their name, the buttons to admit or remove, and the ability to message the user.

===Sharing your Screen===
On the bottom toolbar, there will be a Share Screen button. With Zoom, you have multiple options for screen sharing. You can share your entire desktop, single tabs, you can do white boarding, and you can also share iPhone/iPad AirPlay screens as well. If you click the up arrow on this button, it will give you the options for '''who can share their screen''', '''how many people can share their screen at the same time''', and '''who can share when someone else is sharing'''.

===Whiteboard===
To share a whiteboard, click the Screen Share option on the bottom toolbar, and click the whiteboard option. You may need to allow this privacy setting if you are using a newer version of MacOS in MacOS System Preferences>Security and Privacy.

===iPhone/iPad AirPlay Mirroring===
To share your iPhone and iPad screen, click the Screen Share option on the bottom toolbar, and click the AirPlay option.

===Recording the Meeting===
When scheduling the meeting, under the advanced options, you can set the meeting to automatically record. If you do not set this option, you can click record in the menu bar, and it will ask you to "Record to the Cloud" or "Record on this Computer".

===Breakout Rooms===
In settings, you will need to first enable breakout rooms.

While in the Zoom Meeting:
#Click the '''Breakout Room''' button
#Choose '''how many rooms''' you want to breakout into and '''how you want to breakout''' (either automatically or manually)
#Click '''Create Breakout Rooms''' (you can make out changes at the next screen)
#Click '''Open all Rooms'''. As a host, you can switch between rooms.

Please see [https://success.zoom.us/rec/play/6MYrIruqpmk3EoDAtASDVqV-W9Tseqqs0iMfqPAIxUq2AXZVO1TybrcXYLf44Datzqoi3ZP8glMHSiFi?continueMode=true Zoom's Video on Breakout Rooms]

===Lock the Meeting===
Once started, you can lock the meeting, and prevent people from joining late. In the participant list, in the lower right hand corner, click more and click Lock Meeting.

[[File:Lockzoom.png|400px]]

===Put a participant on hold===
You can put a participant's video and audio on hold.

===Remove participant===
To remove a participant, hover over their video, and click remove.

===Disable Private Chat===
Zoom has in-meeting chat, as well as others can chat privately. Private chatting can be turned off.

===Mute participants===
Hosts can mute/unmute individual participants or all of them at once. Hosts can enable Mute Upon Entry in your Settings.<br>
[[File:Muteentryzoom.png|400px]]

===Keyboard Shortcuts===
* Hold spacebar - Unmute/Mute Temporarily
* Please visit the zoom.us menu in the upper right corner, Preferences, and then Keyboard Shortcuts.

==Video Tutorials==
*Please see [https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials Zoom's Video Tutorials support page] for many video tutorials.

==FAQ==
=====Can I play a YouTube video through Zoom?=====
Yes. When sharing your screen, be sure to check share computer sound and optimize screen share for video clip.
=====How many users can I display per screen at one time?=====
49

=====Are there captions available in Zoom?=====
Yes. At the moment, the only option for captioning is to assign a participant to type them. GTS is currently exploring options for automatically generated captions.

==Troubleshooting==
=====I have already created a �鶹��Ƶ Zoom account with my @gustavus.edu email address. Will I have any troubles logging in?=====
When you log in for the first time, you will receive an email in your �鶹��Ƶ email account to complete your migration to the �鶹��Ƶ site license account. It will ask you to Update Account
Information.

==See Also==
*Please see [https://www.youtube.com/playlist?list=PLRBcJAOS10LO-gBUxB8dBvpGanj30DhfL �鶹��Ƶ Zoom Playlist].
*Zoom's [https://zoom.us/docs/en-us/covid19.html#education COVID-19 Education Page]

Limewire

2020-05-29T18:54:10Z

Schase2: /* How it Works */

[[image:Limewire.jpg|right|150px|thumb| Lime Wire Logo]]
===About===
[http://www.limewire.com/ LimeWire] IS UNDER A COURT ORDER DATED OCTOBER 26, 2010 TO STOP DISTRIBUTING THE LIMEWIRE SOFTWARE. It was a free file sharing client for Windows, Mac, OSX, and Linux. Developed in 2000 by Mark Gorton, Lime Wire was said to be the most popular P2P (peer-to-peer) file shareing application with approximately 70 million users.
====How it Works====
Lime Wire uses [[Bit Torrent]] protocol, and accesses a network named Gnutella to provide a wide variety of searches with a timely download speed for users. Security for users is taken seriously, and Lime Wire ensures that they will never bundle [[spyware]], [[adware]], or viruses within '''their''' software. However, such promises cannot be ensured with files submitted by others.

====Legal Concerns====
Lime Wire is legal, however many of the materials distributed through its system are not. In order to use Lime Wire legally, one must obtain permission from the copyright owner of a file for each file put on, or downloaded, from the server. A number of users may knowingly abuse Lime Wire's policies, and for that reason, Lime Wire has made its network, including every downloaded file, trackable.

ZIP (file format)

2020-05-15T16:10:08Z

Schase2: /* On Windows 10 */

The '''ZIP''' [[file format]] is a popular [[data compression]] and [[file archiver|archival]] format. A ZIP file contains one or more files that have been compressed or stored.

==Creating a ZIP file==

====On Windows XP====
Video Tutorial
http://www.youtube.com/watch?v=mq3vdsCux-c

To create a ZIP file on [[Windows XP]], perform the following steps:
# Select the files that you would like to put in your ZIP file.
# [[Right-click]] on one of the selected files.
# Select '''Send To > Compressed (zipped) Folder'''.
## An error may show up saying "For Compressed (zipped) Folders to handle ZIP files correctly, the application associated with them must be Compressed (zipped) Folders. Currently this is not the case." Click '''Yes'''.
<div class="clearer"></div>

====On Windows 10====

To create a ZIP file on Windows 10, perform the following steps:
#Locate the file or folder that you want to zip
#Press and hold (or right click) the file or folder
#Select "Send to," and then select "Compressed (zipped) folder"

====On a Macintosh====
#Select the files or folder you wish to zip
#Right click and choose "Compress"

==Accessing a Zip file==
<p>If you cannot open a .zip file, then there are third party software that can help you. 7Zip is a free program that will open .zip files for you and it's free! It can be downloaded here http://www.7-zip.org.</p>

{{stub}}

ZIP (file format)

2020-05-15T15:51:37Z

Schase2: /* On Windows 10 */

The '''ZIP''' [[file format]] is a popular [[data compression]] and [[file archiver|archival]] format. A ZIP file contains one or more files that have been compressed or stored.

==Creating a ZIP file==

====On Windows XP====
Video Tutorial
http://www.youtube.com/watch?v=mq3vdsCux-c

To create a ZIP file on [[Windows XP]], perform the following steps:
# Select the files that you would like to put in your ZIP file.
# [[Right-click]] on one of the selected files.
# Select '''Send To > Compressed (zipped) Folder'''.
## An error may show up saying "For Compressed (zipped) Folders to handle ZIP files correctly, the application associated with them must be Compressed (zipped) Folders. Currently this is not the case." Click '''Yes'''.
<div class="clearer"></div>

====On Windows 10====

To create a ZIP file on Windows 10, perform the following steps:
#Locate the file or folder that you want to zip
#Press and hold (or right click) the file or folder
#Select "Send to," and then select "Compressed (zipped) folder"

==Accessing a Zip file==
<p>If you cannot open a .zip file, then there are third party software that can help you. 7Zip is a free program that will open .zip files for you and it's free! It can be downloaded here http://www.7-zip.org.</p>

{{stub}}

ZIP (file format)

2020-05-15T15:50:34Z

Schase2: /* Creating */

The '''ZIP''' [[file format]] is a popular [[data compression]] and [[file archiver|archival]] format. A ZIP file contains one or more files that have been compressed or stored.

==Creating a ZIP file==

====On Windows XP====
Video Tutorial
http://www.youtube.com/watch?v=mq3vdsCux-c

To create a ZIP file on [[Windows XP]], perform the following steps:
# Select the files that you would like to put in your ZIP file.
# [[Right-click]] on one of the selected files.
# Select '''Send To > Compressed (zipped) Folder'''.
## An error may show up saying "For Compressed (zipped) Folders to handle ZIP files correctly, the application associated with them must be Compressed (zipped) Folders. Currently this is not the case." Click '''Yes'''.
<div class="clearer"></div>

====On Windows 10====

To create a ZIP file on Windows 10, perform the following steps:
#Locate the file or folder that you want to zip
#Press and hold (or right click) the file, select "Send to," and then select "Compressed (zipped) folder"

==Accessing a Zip file==
<p>If you cannot open a .zip file, then there are third party software that can help you. 7Zip is a free program that will open .zip files for you and it's free! It can be downloaded here http://www.7-zip.org.</p>

{{stub}}

Random access memory

2020-05-01T17:26:29Z

Schase2: /* How much do I have? */

'''Random access memory''' ('''RAM''') is the primary storage for running applications and data.

==How much do I have?==
===Windows 7===
#Click 'Start' from the Windows task bar.
#Right-click 'Computer'.
#Click Properties
#The amount of RAM is listed under System -> Installed memory (RAM)

===Windows 8===
Windows Shortcut: Win+Break key

[[File:RamWin8.png|640px]]

===Windows 10===
#Right click Start menu (Windows icon in lower left corner of screen)
#Click System
#Under Device Specifications, Installed RAM will be listed

===Mac OS X===
#Click on the Blue Apple in the upper left hand corner of the screen.
#Click About this Mac...
#It should read - (e.g. Memory: 4GB)

==How much should I have?==
All �鶹��Ƶ owned computers should have at least 4GB as of December 2010. If you find out that you only have 2GB or less, please contact the [[Technology Helpline]]. All new computers come with 8GB of RAM.

[[Category:Hardware]]
{{stub-hardware}}

Removing Antivirus Applications

2020-05-01T16:00:40Z

Schase2: /* Download and Install Symantec EndPoint Protection */

Before installing the �鶹��Ƶ recommended antivirus application (Symantec EndPoint Protection), you need to remove all other antivirus applications.

==Remove Alternate Antivirus Application==
To remove applications from your computer:[[File:Uninstallother.jpg|400 px |right]]
# From the '''Start Menu''' select '''Control Panels'''.
# Verify that you are using the View By: Small or Large Icons, rather than Category.
# Select the '''Programs and Features''' (or '''Add Remove Programs''') Control Panel.
# Select the application you would like to remove from the installed programs list
# Click '''Uninstall'''
# After the uninstall has completed, '''reboot''' your computer.

==Download and Install Symantec EndPoint Protection==
'''Please note: Beginning in the 2014-2015 academic year, �鶹��Ƶ Technology Services will no longer offer Symantec Endpoint Protection for installation on personally-owned computers. Campus network users (Windows) will still be required to have a functional antivirus program installed on their computer. These programs include Norton, Kaspersky, etc. On Windows 8 and Windows 10 machines, the standard Windows Defender program is recommended.'''

Symantec EndPoint Protection is available to �鶹��Ƶ students and faculty on the [https://greg.gac.edu/download/ GReg Download Page]. Before installing Symantec, please be sure to verify that all other anti-virus software is completely removed from your system, Endpoint Protection will not function properly if other anti-virus software is present.

To install Symantec EndPoint Protection:
# Download the installer from the [https://greg.gac.edu/download/ GReg Download Page].
# Double-click the installer.[[File:Symantecinstaller.jpg | right]]
# Follow the prompts.
# After the installation completes, reboot your computer.

==How to Register on the �鶹��Ƶ Network==
To begin the �鶹��Ƶ Registration Process:
#open a web browser on your computer and visit https://greg.gac.edu.
#Follow the prompts.

==More Information==
;[[Symantec_Endpoint_Protection | Symantec EndPoint Protection]]
:�鶹��Ƶ provided software for Windows users.
;[[Upgrading_Symantec_EndPoint_Protection | Upgrading Symantec EndPoint Protection]]
:Directions of updating old or outdated versions of Symantec EndPoint Protection.
;[[�鶹��Ƶ_AntiVirus_Checking_Tool | AntiVirus Checking Tool ]]
:If you have your own antivirus and would like to continue using it, you must use the AntiVirus Checking Tool. Follow these directions for using the Antivirus Checking Tool.

==Contact us==
Please contact the [[Technology Helpline]] at 507-933-6111, stop by the [[GTS|Technology Services]] department in [[Olin Hall]] or complete our [http://gustavus.edu/gts/contact/ contact form].

Rikaichan

2020-05-01T15:12:07Z

Schase2: /* Installing */

'''Rikaichan''' is a [[web]] plugin that allows users to scan over Japanese text and get an instant translation. It works with [[Mozilla Firefox]] and is available for [http://rikaichan.mozdev.org/ free download].

===Installing===
# [http://rikaichan.mozdev.org/installation.html Download the two plugins] (#1 is ''rikaichan_0_5_11.xpi'' and the first one under #2 is ''rikaichan-en_1_01.xpi'') by right-clicking and choosing '''save target as'''.
# Open a Firefox browser window.
# Drag ''rikaichan_0_5_11.xpi'' from the folder you downloaded it to into the open Firefox window.
# Wait for the countdown and then click “install.”
# Repeat steps 3 and 4 with ''rikaichan-en_1_01.xpi''.
# Quit Firefox.
# Rikaichan will be ready to use the next time you open Firefox.

===Using Rikaichan===
There are two ways to use Rikaichan: simple translation and in-depth translation.

====Simple translation====
You can look up words quickly by going to the '''Tools''' menu and choosing '''Toggle rikaichan'''. Then when you go to a Japanese website you can simply highlight a word by scrolling your mouse over it and a simple translation will pop up.

====In-depth translation====
For a more in depth translation go to the '''Tools''' menu and choose '''Look up with rikaichan'''. A bar will then appear at the top of your [[web browser]] in which you can enter Japanese words for translation.

==External link==
* [http://rikaichan.mozdev.org/ Rikaichan official website]

[[Category:Firefox extensions]]
[[Category:Culpeper]]
[[Category:Japanese]]

Screenshot

2020-04-27T16:19:10Z

Schase2: /* Utility */

A '''screenshot''' is a picture of the current view of a computer's visual output. Common output formats are JPEG, BMP, or PNG.

==Mac OS X==

===Shortcuts===
====Entire screen====
To take a screenshot of an entire screen in [[Mac OS X]], follow these instructions:
#Hold down the '''apple key''' and the '''shift''' key.
#Press and let go of the '''number 3''' key.
#The screenshot that you have taken will appear on the desktop as a PNG file. It acts like a picture file.

*To take a screenshot and copy the PNG file to the clipboard, hold down the '''apple key''', the '''shift''' key, and the '''control''' key before pressing the '''number 3''' key.

====Selected area====
To take a screenshot of a selected area, follow these instructions:
#Hold down the '''apple key''' and the '''shift key'''.
#Press and let go of the '''number 4''' key.
#Instead of having an arrow as your cursor, a selection crosshairs will appear.
#You then will hold down the mouse and drag the mouse until you have highlighted all the material you want in your screenshot.
#Once you have let go of the mouse, the screenshot that you have taken, will appear on the desktop as a PNG file.

*To take a screenshot of a selected area and copy the PNG file to the clipboard, hold down the '''apple key''', the '''shift''' key, and the '''control''' key before pressing the '''number 4''' key.

====Window, menu bar, or icon section====
To take a screenshot of a single window, menu bar, or icon object on the screen, follow these instructions:
#Hold down the '''apple key''', the '''shift''' key, and the '''number 4''' key.
#Press and let go of the '''spacebar''' key.
#Instead of having an arrow as your cursor, a camera icon will appear.
#You then will be able to select individual areas to capture. As you mouse over various areas, they will turn blue to indicate that you may capture that particular object.
#Once you click the mouse, the screenshot that you have taken, will appear on the desktop as a PNG file.

*To take a screenshot of a window, menu bar, or icon and copy the PNG file to the clipboard, hold down the '''apple key''', the '''control''' key, the '''shift key''', and the '''number 4''' key before pressing the '''spacebar''' key.

===Mac Application===
#Use spotlight and search for Grab and hit enter
#Click the capture menu and choose your desired screenshot.

==Windows XP/Vista/7==
===Entire screen===
Take a screenshot of the entire screen in [[Windows XP]] or [[Vista]]/[[Windows 7]] by following these steps:
# Press the '''Print Screen''' key. This will copy the screenshot to the clipboard.
# Open an image editing program such as [[Adobe Photoshop]].
# Create a new document in the image editing application of choice.
# Paste the contents of your clipboard into your new document.

===Single window===
Take a screenshot of a single window by following these steps:
# Bring the window you would like to take a screenshot of to the front.
# Hold the '''Alt key''' and press the '''Print Screen''' key. This will copy the screenshot of the selected window to the clipboard.
# Open an image editing program such as [[Adobe Photoshop]].
# Create a new document in the image editing application of choice.
# Paste the contents of your clipboard into your new document.

===Utility===
For added flexibility and functionality, you may also use a third-party utility, such as [[FastStone Capture]] or [http://www.techsmith.com/screen-capture.asp Snag-It] to take screenshots.

In Windows Vista, Windows 7, and Windows 8 there is a utility called the [[Snipping Tool]] that can be used to quickly take screenshots, add notes, and email them in one easy step. To find the snipping tool, click the start button and search '''snipping tool'''. Remember that any selections made by the snipping tool are also copied to the clipboard by default. In Windows 10, the Snipping Tool utility has been moved to a utility called Snip & Sketch.

==External link==
* [http://faststone.org/FSCaptureDetail.htm FastStone Capture]
[[Category:Techniques]]

Screenshot

2020-04-27T16:15:40Z

Schase2: /* Entire screen */

A '''screenshot''' is a picture of the current view of a computer's visual output. Common output formats are JPEG, BMP, or PNG.

==Mac OS X==

===Shortcuts===
====Entire screen====
To take a screenshot of an entire screen in [[Mac OS X]], follow these instructions:
#Hold down the '''apple key''' and the '''shift''' key.
#Press and let go of the '''number 3''' key.
#The screenshot that you have taken will appear on the desktop as a PNG file. It acts like a picture file.

*To take a screenshot and copy the PNG file to the clipboard, hold down the '''apple key''', the '''shift''' key, and the '''control''' key before pressing the '''number 3''' key.

====Selected area====
To take a screenshot of a selected area, follow these instructions:
#Hold down the '''apple key''' and the '''shift key'''.
#Press and let go of the '''number 4''' key.
#Instead of having an arrow as your cursor, a selection crosshairs will appear.
#You then will hold down the mouse and drag the mouse until you have highlighted all the material you want in your screenshot.
#Once you have let go of the mouse, the screenshot that you have taken, will appear on the desktop as a PNG file.

*To take a screenshot of a selected area and copy the PNG file to the clipboard, hold down the '''apple key''', the '''shift''' key, and the '''control''' key before pressing the '''number 4''' key.

====Window, menu bar, or icon section====
To take a screenshot of a single window, menu bar, or icon object on the screen, follow these instructions:
#Hold down the '''apple key''', the '''shift''' key, and the '''number 4''' key.
#Press and let go of the '''spacebar''' key.
#Instead of having an arrow as your cursor, a camera icon will appear.
#You then will be able to select individual areas to capture. As you mouse over various areas, they will turn blue to indicate that you may capture that particular object.
#Once you click the mouse, the screenshot that you have taken, will appear on the desktop as a PNG file.

*To take a screenshot of a window, menu bar, or icon and copy the PNG file to the clipboard, hold down the '''apple key''', the '''control''' key, the '''shift key''', and the '''number 4''' key before pressing the '''spacebar''' key.

===Mac Application===
#Use spotlight and search for Grab and hit enter
#Click the capture menu and choose your desired screenshot.

==Windows XP/Vista/7==
===Entire screen===
Take a screenshot of the entire screen in [[Windows XP]] or [[Vista]]/[[Windows 7]] by following these steps:
# Press the '''Print Screen''' key. This will copy the screenshot to the clipboard.
# Open an image editing program such as [[Adobe Photoshop]].
# Create a new document in the image editing application of choice.
# Paste the contents of your clipboard into your new document.

===Single window===
Take a screenshot of a single window by following these steps:
# Bring the window you would like to take a screenshot of to the front.
# Hold the '''Alt key''' and press the '''Print Screen''' key. This will copy the screenshot of the selected window to the clipboard.
# Open an image editing program such as [[Adobe Photoshop]].
# Create a new document in the image editing application of choice.
# Paste the contents of your clipboard into your new document.

===Utility===
For added flexibility and functionality, you may also use a third-party utility, such as [[FastStone Capture]] or [http://www.techsmith.com/screen-capture.asp Snag-It] to take screenshots.

In Windows Vista, Windows 7, and Windows 8 there is a utility called the [[Snipping Tool]] that can be used to quickly take screenshots, add notes, and email them in one easy step. To find the snipping tool, click the start button and search '''snipping tool'''. Remember that any selections made by the snipping tool are also copied to the clipboard by default.

==External link==
* [http://faststone.org/FSCaptureDetail.htm FastStone Capture]
[[Category:Techniques]]

Wireless Network Management

2020-04-20T17:41:42Z

Schase2: /* Removing a saved network */

If you have ever joined a wireless network and you would prefer not to join that network again, there are ways to remove that wireless network from your saved locations so your device doesn't automatically join the network again. This comes in handy particularly when you accidentally join the [[�鶹��ƵGuest]] network when you are a �鶹��Ƶ user.

==Removing a saved network==
===Windows 7===
#Start Button
#Control Panel
#Network Sharing Center
#Manage Wireless Networks
#Highlight the network and click Remove

===Windows 10===
#Click the Network icon in the lower right corner of the screen
#Click Network settings
#Click Manage WiFi settings
#Under Manage known networks, click the network you want to forget
#Click Forget

===Mac OSX===
#System Preferences
#Network
#Highlight the wifi connection on the left
#Click Advanced on the right hand side
#Find the desired network to remove and click on it.
#Click the (-) symbol to remove it from your Preferred Networks list.

===iOS===
#Settings
#Wifi Settings
#Click on blue "i" with the circle around it on the desired network you want to remove
#Click Forget this Network

Web Print

2020-04-20T17:28:53Z

Schase2: /* Using Web Print */

Web Print allows printing to public access (student) printers without any installation of software or printers. It enables printing for unsupported operating systems, Chrome laptops, old versions of Mac OSX, and anyone who cannot currently print the traditional way.

{{PrintQuickLinks}}

==Using Web Print==
In order to use Web Print, you must have the document you want to print saved in an allowed file format on your computer. A list of the allowed file formats is below.
[[File: Printgacedufiletypes3.png|700px|center]]

===Allowed file formats===
*Microsoft Excel: xlam, xls, xlsb, xlsm, xlsx, xltm, xltx
*Microsoft PowerPoint: pot, potm, potx, ppam, pps, ppsm, ppsx, ppt, pptm, pptx
*Microsoft Word: doc, docm, docx, dot, dotm, dotx, rtf, txt
*PDF: pdf
*Picture Files: bmp, dib, gif, jfif, jif, jpe, jpeg, jpg, png, tif, tiff
----

1. Open a web browser and go to print.gac.edu website and log in.
[[File: printgacedulogin.png|300px|]]

2. When logged in go to the left hand side and choose '''Web Print'''.

3. Click '''Submit a Job''', you will be directed you to a page that lists all of the printers. Choose the printer you wish to print to and scroll to the bottom and click '''Print options and account selection'''.

4. Put the number of copies you want to print and then click '''Upload Documents'''.

5. Drag your file or files to the window, or click '''Upload from computer''', and select the document or documents you wish to print.

6. Click the "Upload & Complete" button to print your document.

7. Release your job/jobs from the '''Jobs Pending Release''' queue.

{{Tech help}}

Virus and Malware Removal

2020-04-17T18:31:55Z

Schase2: /* Removal Instructions */

'''Malware''' (mal´wãr) (n.) Short for malicious software, malware refers to software designed specifically to damage or disrupt a system, such as a virus or a Trojan horse. This pages talks about malware and virus removal on Windows computers, for information on Macintosh, please see [[Macintosh Adware Removal]].

==Signs of Infection==
Malware and virus infections can cause symptoms, issues and problems ranging from mildly annoying to catastrophic.

Taking into account privacy, security and functionality, the best and only option to ''guarantee'' removal of malware and virus infections is to reformat your hard drive and re-install windows.

'''Signs and Symptoms''' of an infection can include:
*Poor Machine Performance
*Pop Ups
*Networking Issues
*Browser Homepage and Toolbar Changes
*Browser Navigation Being Redirected
*Programs Starting Automatically
*Security Program You Never Installed Running
*Security Solutions Being Disabled
*Remote Control Access Given To Unknown Person(s)

==Removal Instructions==
Taking into account privacy, security and functionality, the best and only option to '''guarantee''' removal of malware and virus infections is to backup your data, reformat your hard drive, and re-install Windows/MacOS. If your computer has been remote-controlled, reformatted hard drive and re-installing your operating system is a must. You must also change your �鶹��Ƶ email password and �鶹��Ƶ WebAdvisor password as soon as possible on any non-infected computer. Please report this to the Technology Helpline to verify your account has not been compromised.

===Steps For Attempted Removal===
The Technology Helpline staff is available during regular hours to help and assist with the removal of malware and viruses from personally owned computers. Please stop by the Technology Helpline, Olin First Floor, for help. Institutionally owned machines will be re-imaged if infected.

'''If your computer has been remote-controlled, the Technology Helpline can assist you with:
*'''Changing your �鶹��Ƶ email and WebAdvisor password'''
*'''Advise you to visit a nearby computer repair shop for: 1)hard drive reformatting and installation of your OS, and 2)identity theft professional guidance'''
*'''Notifying our Core Services team about your account to double check your account hasn't been accessed in an unauthorized manner.'''
*'''Enrolling your account in [[Duo]] - the solution �鶹��Ƶ uses for 2 Factor Authentication to prevent any future unauthorized logins to your account.''''''

====Duplicate Security and Antivirus Software Packages====
Having more than one antivirus or security package installed will impact machine performance and may result in infections.
Action: From the '''Programs and Features''' Control Panel look for and uninstall '''if more than one''' (in reverse order of installation)—Symantec Anything, Norton Anything, Kaspersky, AVG, McAfee, Avast, BitDefender, Avira, Trend.

�鶹��Ƶ Technology Services recommends that Windows 7 users use Microsoft Security Essentials and Windows 8 users use Windows Defender.

====Installing Malwarebytes Software====
�鶹��Ƶ Technology Services recommends using Malwarebytes for malware removal. Download and install the free version from: [https://www.malwarebytes.org/ Malwarebytes.org]. The Malwarebytes installer is also available on the '''Rescue CDs''' at the Helpline.
Launch Malwarebytes and run updates. You will need a working internet connection for this.

====Boot to Safe Mode====
'''Windows 7''' - Press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. Select '''Safe Mode with networking.'''

'''Windows 8/10''' - Hold the shift key when selecting restart. Select Advanced Options, Troubleshoot, Advanced options, Windows Startup and Settings, click Restart. Select '''Safe Mode with Networking''' when you have the option.

Additional information available at:
[[Safe Mode]]

====Run Full Scan with Malwarebytes in Safe Mode====
When booted in safe mode, launch and run a full scan with the Malwarebytes applicaiton. This scan may take hours to complete. After the scan is complete - remove any found issues or problems, reboot and scan again in safe mode.
====Run a Full Scan with Your Antivirus Application in Safe Mode====
When booted in safe mode, launch and run a full scan with your antivirus application. After the scan is complete - remove any found viruses or problems.
====Remove Malicious or Unwanted Software====
Check the '''Programs and Features''' Control Panel for any unwanted or unknown software. Sorting by date can help identify a group of unwanted applications that maybe have been accidentally installed together. Select the application you wish to remove and click uninstall. Reboot after removal.

===Steps for Continued Safe Computing===
====Windows Updates====
Windows Updates are patches and fixes released by Microsoft to improve and protect the operating system. For more information regarding Windows Updates, please see: [[Windows_Update]]. Configuring your machine to automatically apply updates is recommended.

====Browser Updates====
Verifying that your browsers are current and up to date will help keep your browsing experience safe and infection free. Most browsers will automatically check for updates from the '''About''' option in the Menu.

====Browser Plugin Updates====

A browser plugin adds functionality to your browser. Some of the most popular are Adobe Flash and QuickTime Player. Plug ins must be updated and kept current. To check your plugins visit - [https://www.mozilla.org/en-US/plugincheck/ Plugin Check]. Update any outdated plugins.

====Remote Control Assistance====

'''Never agree to remote control assistance/help unless you know exactly who you are talking to.''' Often times, a malicious pop-up will give you a malicious phone number to call and ask you grant them remote-control assistance to "fix the problem." When this malicious remote-control assistance is granted, they go through your files looking for passwords and other sensitive information they can later use to further steal your identity. Always ignore these pop-ups and take your computer to a computer repair shop for further guidance.

==See also==
* [[Malwarebytes]]
* [[Symantec Anti-Virus]]
* [[Safe Mode]]
* [[Macintosh Adware Removal]]

WebMail Login Help

2020-04-17T17:19:08Z

Schase2: /* Keyboard or Hardware Issues */

'''Webmail''' refers to a [[World Wide Web|web]]-based [[e-mail client]].

�鶹��Ƶ provides a webmail client for anybody with a �鶹��Ƶ e-mail account. It is a great way to check e-mail because of its speed, ease-of-use, and worldwide availability. It is located at [https://gusmail.gac.edu https://gusmail.gac.edu].
==Username==
The WebMail system uses your �鶹��Ƶ User Account username. When logging into WebMail you don't need to use the @gustavus.edu or @gac.edu part of your username.

If you don't know your username, please contact the [[Technology Helpline]] at 507-933-6111, stop by the [[GTS|Technology Services]] department in [[Olin Hall]] or complete our [http://gustavus.edu/gts/contact/ contact form].

==Password==
GusMail uses your �鶹��Ƶ User Account password.

If you have '''forgotten''' your �鶹��Ƶ password:
*Stop by the [[Technology Helpline]], with proof of identity and have your password reset.
*Use the self reset tool. If you have an alternate email on file, you can have a password reset request sent to that address.
**To set or check your alternate email information, please visit the [/account/?pr=applications �鶹��Ƶ User Settings (GUS)] page, and click on the '''Contact information''' link under Profile.
**If you have an alternate email address set, you can click on the '''Reset password''' link under Password. This will send a reset password request to your alternate account. By following the directions you receive you will be able to reset your �鶹��Ƶ User Account password.

You can '''change''' your �鶹��Ƶ User Account password by visiting the [/account/?pr=applications �鶹��Ƶ User Settings (GUS)] page, and clicking '''Change password''' under the Password section on the left.

==Keyboard or Hardware Issues==
Occasionally issues with input devices cause problems logging into WebMail. Verify each of the following:
*Caps Lock not turned on
*All keys used in your password are working
*Verify capitals and numbers in your password

==New and Incoming Students==
New and Incoming students must activate their email accounts, before checking Financial Aid, logging in, and checking their email for the first time.

Activation is a multi-step process -

*Visit the activate site -
**[http://www.gustavus.edu/welcom http://www.gustavus.edu/welcome]
*Follow the prompts

{{Tech help}}

Adding a Student Lab Printer

2018-09-09T21:47:17Z

Schase2: /* Black Pages when printing from Chrome PDF Viewer */

This page includes directions for installing the printers for '''student''' use in the Residence Halls, Academic Buildings and the Library.
{{PrintQuickLinks}}
==Windows Installation Directions==

#Click the Windows Start button and in the Search box enter: '''\\printers.gustie.gac.edu''' and click enter.<br />[[File:Printers.gustie.gac.educonnect.PNG]]<br />
#Enter your credentials to connect to the print server:<br />[[File:Popupconnect.PNG]]
## '''Username:''' gustie\youremailusername
## '''Password:''' youremailpassword
#A window will open showing the list of available printers.<br />[[Image:Printerswindow.PNG]]
#'''Double click''' the printer (or printers) you want to install and wait for it or them to install. '''The FollowMeStudentPrinters queue will print to any printer and only requires installing one printer from the list.'''

===Follow Me Printer===

The Follow Me printer is designed to print to any printer. To install just select the FollowMeStudentPrinters from the list of printers. You will be asked which printer to send the job to when you release it using print.gac.edu.

==Windows Troubleshooting==
===Error Access Denied===

This issue can happen when your computer is not authenticating with the print server properly. This issue can be fixed by adding your gustavus account to ''Credential Manager''.
#Click '''Start'''-> On the start screen start typing ''Credential Manager'' and select this from the list of results to open it
#In ''Credential Manager'', select '''Windows Credentials'''
#Click '''Add a Windows Credentials'''
#In network address enter: \\printers.gustie.gac.edu
##username: gustie\yourgustavusemailusername (without @gustavus.edu)
##password: enter your gustavus email password
#Reboot your computer
#Please see using the print accounting system for directions on printing.

===Error installing printer===
#Download and run the [https://greg.gac.edu/download/PC/printing/�鶹��ƵPrinters.exe �鶹��Ƶ Printers reset tool]

===Error code: 0x80070035===
'''Problem: After I type in \\printers.gustie.gac.edu and press enter, I receive the following message Error message "Windows cannot access //xxxxxxx error code: 0x80070035 the network path not found"'''

#If you are able to browse the web fine and this is Windows 7, This is most likely caused by an issue known to Microsoft. Please install the hotfix below to prevent it in the future:
##http://support.microsoft.com/kb/980486/
#We also need to remove all the '''Microsoft 6to4 adapters''' that have been installed already. This can be done manually or using devcon.
##Manually
###Start Menu->Right Click on Computer->Click Manage
###Open the Device Manager
###Select View->Show Hidden Devices
###Under Network Adapters, uninstall all the network adapters that say "Microsoft 6to4 Adapter"
##Download Devcon x32 or x64 depending on your machine type:
###Run devcon.exe in a command prompt as administrator
####devcon remove @ROOT\*6TO4MP\*
#Reboot your computer

===Black Pages when printing from Chrome PDF Viewer===
'''Problem: When printing from the latest version of Chrome's PDF viewer, your print jobs are all black.'''

This is a known bug in the latest version of Chrome.

'''Solution 1: ''' Save the document to your computer and web print option to print the document. The web print option is available on [https://print.gac.edu https://print.gac.edu]

'''Solution 2: ''' Save the document to your computer and use Acrobat Reader to print the PDF or open the PDF in Firefox to print the document.

'''If this is a Moodle document, please send this to helpline@gustavus.edu with the specific Course and PDF name so we can repair the PDF.'''

----

==Macintosh Printer Installation==
===Mac OS X 10.6.8 and older===
Users with 10.6.8 and below must use the [[Web Print]] system.

===Mac OS X 10.7.5 and later===
Click the following link to download the �鶹��Ƶ printer installer.
[https://greg.gac.edu/download/mac/printing/GACPrinters.dmg Macintosh Printer Installer]

Once the file is downloaded, double click on it. Then locate the file on your desktop and double-click on it.

[[Image:Macprintersdesktop1.png|325px|center]]

Then double click on the GACPrinters application to open the installer.

[[Image:Macprintersopen.png|625px|center]]

Once the GACPrinters application is opened you will be presented with a window that looks like the image below. The area circled in red is the printer type navigation tab.

[[Image:Gacprinterswindow.png|625px|center]]

To install a printer simply click on the printer you'd like to install. If the printer is installed correctly the button should "ghost" out. The image below shows NoreliusLabPrinter successfully installed and "ghosted" out.

[[Image:Ghostedbutton.png|625px|center]]

If you get an error, it's most likely because you don't have the latest printer drivers. The error window looks like the image below.
If you receive this error you will be asked to be taken to either Apple's or HP's print driver page. From the driver page download and install the driver, then try re-open GACPrinters and try installing the printer again.

[[Image:Errorwindow.png|525px|center]]

*'''NOTE:''' The first time you print, you will receive a prompt for credentials.
** '''Username:''' gustie\youremailusername
** '''Password:''' youremailpassword

'''Note:''' If you enter the wrong authentication details, MacOS devices do not show any warning message; your job will just not print. If your job doesn’t print, check the Print Queue dialog. If the print job is there and has the message Held for authentication, click the retry icon; then re-enter your �鶹��Ƶ email username and password to authenticate.

===Checking printers and setting the default===
Now you can verify that your printers installed and set a default. From the Apple menu, select '''System Preferences''' and then click on the '''Printers and Scanners''' button. The following window will appear.

[[Image:MacPrinter9.png]]

If you want to set a default printer, simply click by Default Printer and select the printer you want to use. Once you've done this, you can close out the window and start printing.

Please see Using the print accounting system for students to print and release jobs.

===Troubleshooting Apple Macintosh Printer Installation===

'''Problem: I can't get the installer downloaded. Instead a web page of garbled text is displayed.'''

Solution: Right-click the download link and choose ''Save File As'' or ''Save Linked File As'' depending on your browser. Save the downloaded file someplace accessible on your computer like the Desktop and proceed with the instructions.
This may mean your browser is not properly installed. This is most common with Mozilla Firefox. For more information about installing Mac OS X software refer to http://guides.macrumors.com/Installing_Applications_in_Mac_OS_X

'''Problem: The installer unexpectedly quits each time I try and run it. I am running Macintosh OS 10.6.x.'''

Solution: You will have to use the �鶹��Ƶ [[Web Print]] system.

'''Problem: I receive an error message: "Your system software should be updated ...'''

Solution:
For a version prior to 10.7.5 you will need to contact the Technology Helpline at x6111 for alternative printing methods.

'''Problem: The printer I want to install is "ghosted" out. '''

Solution: Quit GACPrinters and relaunch GACPrinters.

'''Problem: "GACPrinters" can't be opened because it is from an unidentified developer.

This error indicates you have OSX 10.8 and your security settings need to be temporarily modified. Please go to '''System Preferences''', '''Security and Privacy''', '''General''' tab. '''Allow software to be installed from anywhere'''. After installing the printer, please move back to Mac App Store and identified developers.

'''Problem: Held for Authentication when printing'''

If you enter the wrong authentication details, MacOS devices do not show any warning message; your job will just not print. If your job doesn’t print, check the Print Queue dialog. If the print job is there and has the message Held for authentication, click the retry icon; then re-enter your �鶹��Ƶ email username and password to authenticate.

[[Category:Policies]]
[[Category:Printing]]