Technology Services Wiki - User contributions [en]

GReg

2022-01-14T16:22:24Z

Mnarvaez:

To register your computer to work on 麻豆视频' network, visit https://greg.gac.edu.

To register a device without a browser, such as a game console or TV, visit https://greg.gac.edu and click "Register a Non-Computer Device".

[[Category:Networking]]

GReg IP address ranges

2022-01-14T15:59:55Z

Mnarvaez: /* 192.168.*.* - Many Possibilities */

== <code>10.1.16.*</code> - Unregistered Range ==

A computer with an IP address of <code>10.1.16.*</code> is unregistered.

'''What's wrong?'''

The user has not gone through the registration process.

'''Next Step'''

They will need to go to https://greg.gac.edu and click "Continue Registration".

== <code>138.236.*.*</code> - Registered Range ==

A computer with an IP address of <code>138.236.*.*</code> has been registered.

'''What this means'''

They have a valid IP address and they should be able to work on the 麻豆视频 network.
There are many specific ranges depending where they are plugging in.
Each VLAN has a separate range of IP addresses, but they all start with <code>138.236</code>.
The third and fourth set will be different.

=== Examples of Registered Ranges===

'''Wireless'''

<code>138.236.240.*</code> - <code>138.236.255.*</code>

'''Mattson Hall'''

<code>138.236.75.*</code> - <code>138.236.75.*</code>

'''Media Services'''

<code>138.236.62.*</code> - <code>138.236.63.*</code>

'''Olin'''

<code>138.236.64.*</code> - <code>138.236.71.*</code>

'''Lund'''

<code>138.236.56.*</code> - <code>138.236.57.*</code>

'''Physical Plant'''

<code>138.236.172.*</code> - <code>138.236.172.*</code>

== <code>10.*.*.*</code> or <code>192.168.*.*</code> - Many Possibilities ==

A computer with an IP address of <code>10.*.*.*</code>(except <code>10.1.*.*</code> is configured incorrectly, off campus, or is connected to a rogue access point.
A computer with an IP address of <code>192.168.*.*</code> is configured incorrectly, off campus, connected to a rogue access point, or is quarantined.

'''What's Wrong?'''

* It is possible they have an [[IP address]] that has been hardcoded.
* It is possible that they are connected to a non-麻豆视频 router or wireless router.
** They are off campus. They are not connected to the 麻豆视频 network.
** They got their IP from an incorrectly configured access point (which shouldn't be on the network at all!). Contact Core.
* They have been restricted by [[GReg]] for a variety of reasons.

'''Next step'''

We need to make sure that they are set to obtain an IP address automatically.
To make sure they are, click open the Start menu, open the Control Panel, click on Network Connections, have them right click either the wireless adapter or the Local Area Connection and click Properties.
Have them find the TCP/IP protocol and click it, then click Configure.

If they are on campus they'll need to go to https://greg.gac.edu and go through the registration system again.

If they have this IP address and they are redirected to a web page that tells them they have a virus they need to remove, they'll need to contact us to make sure their virus is removed.

== Hardware issues ==

A computer with an IP address of <code>169.254.*.*</code> is experiencing connection issues.
IP addresses in this range are assigned by the computer when it can't find any other computers to tell it what IP address to have.
This is called a link-local address.

'''What's wrong?'''

Somewhere the connection has failed.
The following items could be the cause:

* The [[Network card]] is not working.
* The [[ethernet cable]] is bad (''wired connections only'').
* The [[ethernet port]] that they are plugging into is bad (''wired connections only'').
* They are out of range of a wireless access point (''wireless connections only'').

'''Next Step'''

To get connected, first we want to try and eliminate a few things.

If they are connecting to the wired network:

* Have them try a known working cable.
* Have them plug into a known working ethernet port.
* Does their roommate's working computer work when using their cord and their ethernet port?

If they are connecting to the wireless network:

* Is their computer's WiFi disabled? Is their computer in Airplane mode?
* Does their computer show 麻豆视频, 麻豆视频Guest, or 麻豆视频Secure as available wireless networks? Are they connected to one of them?
* Can others near them connect to the wireless network successfully?

[[Category:Networking]]

GReg IP address ranges

2022-01-14T15:58:24Z

Mnarvaez: /* 192.168.*.* - Bad Configuration, Off Campus, Rogue DHCP Server, or Quarantined Computer */

== <code>10.1.16.*</code> - Unregistered Range ==

A computer with an IP address of <code>10.1.16.*</code> is unregistered.

'''What's wrong?'''

The user has not gone through the registration process.

'''Next Step'''

They will need to go to https://greg.gac.edu and click "Continue Registration".

== <code>138.236.*.*</code> - Registered Range ==

A computer with an IP address of <code>138.236.*.*</code> has been registered.

'''What this means'''

They have a valid IP address and they should be able to work on the 麻豆视频 network.
There are many specific ranges depending where they are plugging in.
Each VLAN has a separate range of IP addresses, but they all start with <code>138.236</code>.
The third and fourth set will be different.

=== Examples of Registered Ranges===

'''Wireless'''

<code>138.236.240.*</code> - <code>138.236.255.*</code>

'''Mattson Hall'''

<code>138.236.75.*</code> - <code>138.236.75.*</code>

'''Media Services'''

<code>138.236.62.*</code> - <code>138.236.63.*</code>

'''Olin'''

<code>138.236.64.*</code> - <code>138.236.71.*</code>

'''Lund'''

<code>138.236.56.*</code> - <code>138.236.57.*</code>

'''Physical Plant'''

<code>138.236.172.*</code> - <code>138.236.172.*</code>

== <code>192.168.*.*</code> - Many Possibilities ==

A computer with an IP address of <code>192.168.*.*</code> is configured incorrectly, off campus, connected to a rogue access point, or is quarantined.

'''What's Wrong?'''

* It is possible they have an [[IP address]] that has been hardcoded.
* It is possible that they are connected to a non-麻豆视频 router or wireless router.
** They are off campus. They are not connected to the 麻豆视频 network.
** They got their IP from an incorrectly configured access point (which shouldn't be on the network at all!). Contact Core.
* They have been restricted by [[GReg]] for a variety of reasons.

'''Next step'''

We need to make sure that they are set to obtain an IP address automatically.
To make sure they are, click open the Start menu, open the Control Panel, click on Network Connections, have them right click either the wireless adapter or the Local Area Connection and click Properties.
Have them find the TCP/IP protocol and click it, then click Configure.

If they are on campus they'll need to go to https://greg.gac.edu and go through the registration system again.

If they have this IP address and they are redirected to a web page that tells them they have a virus they need to remove, they'll need to contact us to make sure their virus is removed.

== Hardware issues ==

A computer with an IP address of <code>169.254.*.*</code> is experiencing connection issues.
IP addresses in this range are assigned by the computer when it can't find any other computers to tell it what IP address to have.
This is called a link-local address.

'''What's wrong?'''

Somewhere the connection has failed.
The following items could be the cause:

* The [[Network card]] is not working.
* The [[ethernet cable]] is bad (''wired connections only'').
* The [[ethernet port]] that they are plugging into is bad (''wired connections only'').
* They are out of range of a wireless access point (''wireless connections only'').

'''Next Step'''

To get connected, first we want to try and eliminate a few things.

If they are connecting to the wired network:

* Have them try a known working cable.
* Have them plug into a known working ethernet port.
* Does their roommate's working computer work when using their cord and their ethernet port?

If they are connecting to the wireless network:

* Is their computer's WiFi disabled? Is their computer in Airplane mode?
* Does their computer show 麻豆视频, 麻豆视频Guest, or 麻豆视频Secure as available wireless networks? Are they connected to one of them?
* Can others near them connect to the wireless network successfully?

[[Category:Networking]]

GReg IP address ranges

2022-01-14T15:57:55Z

Mnarvaez: /* Rouge DHCP Servers/Routers */

== <code>10.1.16.*</code> - Unregistered Range ==

A computer with an IP address of <code>10.1.16.*</code> is unregistered.

'''What's wrong?'''

The user has not gone through the registration process.

'''Next Step'''

They will need to go to https://greg.gac.edu and click "Continue Registration".

== <code>138.236.*.*</code> - Registered Range ==

A computer with an IP address of <code>138.236.*.*</code> has been registered.

'''What this means'''

They have a valid IP address and they should be able to work on the 麻豆视频 network.
There are many specific ranges depending where they are plugging in.
Each VLAN has a separate range of IP addresses, but they all start with <code>138.236</code>.
The third and fourth set will be different.

=== Examples of Registered Ranges===

'''Wireless'''

<code>138.236.240.*</code> - <code>138.236.255.*</code>

'''Mattson Hall'''

<code>138.236.75.*</code> - <code>138.236.75.*</code>

'''Media Services'''

<code>138.236.62.*</code> - <code>138.236.63.*</code>

'''Olin'''

<code>138.236.64.*</code> - <code>138.236.71.*</code>

'''Lund'''

<code>138.236.56.*</code> - <code>138.236.57.*</code>

'''Physical Plant'''

<code>138.236.172.*</code> - <code>138.236.172.*</code>

== <code>192.168.*.*</code> - Bad Configuration, Off Campus, Rogue DHCP Server, or Quarantined Computer ==

A computer with an IP address of <code>192.168.*.*</code> is configured incorrectly, off campus, connected to a rogue access point, or is quarantined.

'''What's Wrong?'''

* It is possible they have an [[IP address]] that has been hardcoded.
* It is possible that they are connected to a non-麻豆视频 router or wireless router.
** They are off campus. They are not connected to the 麻豆视频 network.
** They got their IP from an incorrectly configured access point (which shouldn't be on the network at all!). Contact Core.
* They have been restricted by [[GReg]] for a variety of reasons.

'''Next step'''

We need to make sure that they are set to obtain an IP address automatically.
To make sure they are, click open the Start menu, open the Control Panel, click on Network Connections, have them right click either the wireless adapter or the Local Area Connection and click Properties.
Have them find the TCP/IP protocol and click it, then click Configure.

If they are on campus they'll need to go to https://greg.gac.edu and go through the registration system again.

If they have this IP address and they are redirected to a web page that tells them they have a virus they need to remove, they'll need to contact us to make sure their virus is removed.

== Hardware issues ==

A computer with an IP address of <code>169.254.*.*</code> is experiencing connection issues.
IP addresses in this range are assigned by the computer when it can't find any other computers to tell it what IP address to have.
This is called a link-local address.

'''What's wrong?'''

Somewhere the connection has failed.
The following items could be the cause:

* The [[Network card]] is not working.
* The [[ethernet cable]] is bad (''wired connections only'').
* The [[ethernet port]] that they are plugging into is bad (''wired connections only'').
* They are out of range of a wireless access point (''wireless connections only'').

'''Next Step'''

To get connected, first we want to try and eliminate a few things.

If they are connecting to the wired network:

* Have them try a known working cable.
* Have them plug into a known working ethernet port.
* Does their roommate's working computer work when using their cord and their ethernet port?

If they are connecting to the wireless network:

* Is their computer's WiFi disabled? Is their computer in Airplane mode?
* Does their computer show 麻豆视频, 麻豆视频Guest, or 麻豆视频Secure as available wireless networks? Are they connected to one of them?
* Can others near them connect to the wireless network successfully?

[[Category:Networking]]

GReg IP address ranges

2022-01-14T15:57:35Z

Mnarvaez: /* Quarantined Computers */

== <code>10.1.16.*</code> - Unregistered Range ==

A computer with an IP address of <code>10.1.16.*</code> is unregistered.

'''What's wrong?'''

The user has not gone through the registration process.

'''Next Step'''

They will need to go to https://greg.gac.edu and click "Continue Registration".

== <code>138.236.*.*</code> - Registered Range ==

A computer with an IP address of <code>138.236.*.*</code> has been registered.

'''What this means'''

They have a valid IP address and they should be able to work on the 麻豆视频 network.
There are many specific ranges depending where they are plugging in.
Each VLAN has a separate range of IP addresses, but they all start with <code>138.236</code>.
The third and fourth set will be different.

=== Examples of Registered Ranges===

'''Wireless'''

<code>138.236.240.*</code> - <code>138.236.255.*</code>

'''Mattson Hall'''

<code>138.236.75.*</code> - <code>138.236.75.*</code>

'''Media Services'''

<code>138.236.62.*</code> - <code>138.236.63.*</code>

'''Olin'''

<code>138.236.64.*</code> - <code>138.236.71.*</code>

'''Lund'''

<code>138.236.56.*</code> - <code>138.236.57.*</code>

'''Physical Plant'''

<code>138.236.172.*</code> - <code>138.236.172.*</code>

== Rouge DHCP Servers/Routers ==

If the IP address starts with <code>192.168.1.*</code> or <code>192.168.0.*</code> (and the user is on campus), it probably got the IP from a incorrectly configured access point (which shouldn't be on the network at all!).
Contact Core.

== <code>192.168.*.*</code> - Bad Configuration, Off Campus, Rogue DHCP Server, or Quarantined Computer ==

A computer with an IP address of <code>192.168.*.*</code> is configured incorrectly, off campus, connected to a rogue access point, or is quarantined.

'''What's Wrong?'''

* It is possible they have an [[IP address]] that has been hardcoded.
* It is possible that they are connected to a non-麻豆视频 router or wireless router.
** They are off campus. They are not connected to the 麻豆视频 network.
** They got their IP from an incorrectly configured access point (which shouldn't be on the network at all!). Contact Core.
* They have been restricted by [[GReg]] for a variety of reasons.

'''Next step'''

We need to make sure that they are set to obtain an IP address automatically.
To make sure they are, click open the Start menu, open the Control Panel, click on Network Connections, have them right click either the wireless adapter or the Local Area Connection and click Properties.
Have them find the TCP/IP protocol and click it, then click Configure.

If they are on campus they'll need to go to https://greg.gac.edu and go through the registration system again.

If they have this IP address and they are redirected to a web page that tells them they have a virus they need to remove, they'll need to contact us to make sure their virus is removed.

== Hardware issues ==

A computer with an IP address of <code>169.254.*.*</code> is experiencing connection issues.
IP addresses in this range are assigned by the computer when it can't find any other computers to tell it what IP address to have.
This is called a link-local address.

'''What's wrong?'''

Somewhere the connection has failed.
The following items could be the cause:

* The [[Network card]] is not working.
* The [[ethernet cable]] is bad (''wired connections only'').
* The [[ethernet port]] that they are plugging into is bad (''wired connections only'').
* They are out of range of a wireless access point (''wireless connections only'').

'''Next Step'''

To get connected, first we want to try and eliminate a few things.

If they are connecting to the wired network:

* Have them try a known working cable.
* Have them plug into a known working ethernet port.
* Does their roommate's working computer work when using their cord and their ethernet port?

If they are connecting to the wireless network:

* Is their computer's WiFi disabled? Is their computer in Airplane mode?
* Does their computer show 麻豆视频, 麻豆视频Guest, or 麻豆视频Secure as available wireless networks? Are they connected to one of them?
* Can others near them connect to the wireless network successfully?

[[Category:Networking]]

GReg IP address ranges

2022-01-14T15:52:53Z

Mnarvaez: /* 10.1.16.* -- Unregistered range */

== <code>10.1.16.*</code> - Unregistered Range ==

A computer with an IP address of <code>10.1.16.*</code> is unregistered.

'''What's wrong?'''

The user has not gone through the registration process.

'''Next Step'''

They will need to go to https://greg.gac.edu and click "Continue Registration".

== <code>138.236.*.*</code> - Registered Range ==

A computer with an IP address of <code>138.236.*.*</code> has been registered.

'''What this means'''

They have a valid IP address and they should be able to work on the 麻豆视频 network.
There are many specific ranges depending where they are plugging in.
Each VLAN has a separate range of IP addresses, but they all start with <code>138.236</code>.
The third and fourth set will be different.

=== Examples of Registered Ranges===

'''Wireless'''

<code>138.236.240.*</code> - <code>138.236.255.*</code>

'''Mattson Hall'''

<code>138.236.75.*</code> - <code>138.236.75.*</code>

'''Media Services'''

<code>138.236.62.*</code> - <code>138.236.63.*</code>

'''Olin'''

<code>138.236.64.*</code> - <code>138.236.71.*</code>

'''Lund'''

<code>138.236.56.*</code> - <code>138.236.57.*</code>

'''Physical Plant'''

<code>138.236.172.*</code> - <code>138.236.172.*</code>

== Rouge DHCP Servers/Routers ==

If the IP address starts with <code>192.168.1.*</code> or <code>192.168.0.*</code> (and the user is on campus), it probably got the IP from a incorrectly configured access point (which shouldn't be on the network at all!).
Contact Core.

== Quarantined Computers ==

A computer with an IP address of <code>192.168.*.*</code> (except <code>192.168.0.*</code> and <code>192.168.1.*</code>) is off campus or is quarantined.

'''What's Wrong?'''

* It is possible they have an [[IP address]] that has been hardcoded.
* It is possible that they are connected to a non-麻豆视频 router or wireless router, such as if they are off campus. They are not connected to the 麻豆视频 network.
* They have been restricted by [[GReg]] for a variety of reasons.

'''Next step'''

We need to make sure that they are set to obtain an IP address automatically.
To make sure they are, click open the Start menu, open the Control Panel, click on Network Connections, have them right click either the wireless adapter or the Local Area Connection and click Properties.
Have them find the TCP/IP protocol and click it, then click Configure.

If they are on campus they'll need to go to https://greg.gac.edu and go through the registration system again.

If they have this IP address and they are redirected to a web page that tells them they have a virus they need to remove, they'll need to contact us to make sure their virus is removed.

== Hardware issues ==

A computer with an IP address of <code>169.254.*.*</code> is experiencing connection issues.
IP addresses in this range are assigned by the computer when it can't find any other computers to tell it what IP address to have.
This is called a link-local address.

'''What's wrong?'''

Somewhere the connection has failed.
The following items could be the cause:

* The [[Network card]] is not working.
* The [[ethernet cable]] is bad (''wired connections only'').
* The [[ethernet port]] that they are plugging into is bad (''wired connections only'').
* They are out of range of a wireless access point (''wireless connections only'').

'''Next Step'''

To get connected, first we want to try and eliminate a few things.

If they are connecting to the wired network:

* Have them try a known working cable.
* Have them plug into a known working ethernet port.
* Does their roommate's working computer work when using their cord and their ethernet port?

If they are connecting to the wireless network:

* Is their computer's WiFi disabled? Is their computer in Airplane mode?
* Does their computer show 麻豆视频, 麻豆视频Guest, or 麻豆视频Secure as available wireless networks? Are they connected to one of them?
* Can others near them connect to the wireless network successfully?

[[Category:Networking]]

GReg IP address ranges

2022-01-14T15:52:07Z

Mnarvaez: /* Rouge DHCP Servers/Routers */

== <code>10.1.16.*</code> -- Unregistered range ==

A computer with an IP address of <code>10.1.16.*</code> is unregistered.

'''What's wrong?'''

The user has not gone through the registration process.

'''Next Step'''

They will need to go to https://greg.gac.edu and click "Continue Registration".

== <code>138.236.*.*</code> - Registered Range ==

A computer with an IP address of <code>138.236.*.*</code> has been registered.

'''What this means'''

They have a valid IP address and they should be able to work on the 麻豆视频 network.
There are many specific ranges depending where they are plugging in.
Each VLAN has a separate range of IP addresses, but they all start with <code>138.236</code>.
The third and fourth set will be different.

=== Examples of Registered Ranges===

'''Wireless'''

<code>138.236.240.*</code> - <code>138.236.255.*</code>

'''Mattson Hall'''

<code>138.236.75.*</code> - <code>138.236.75.*</code>

'''Media Services'''

<code>138.236.62.*</code> - <code>138.236.63.*</code>

'''Olin'''

<code>138.236.64.*</code> - <code>138.236.71.*</code>

'''Lund'''

<code>138.236.56.*</code> - <code>138.236.57.*</code>

'''Physical Plant'''

<code>138.236.172.*</code> - <code>138.236.172.*</code>

== Rouge DHCP Servers/Routers ==

If the IP address starts with <code>192.168.1.*</code> or <code>192.168.0.*</code> (and the user is on campus), it probably got the IP from a incorrectly configured access point (which shouldn't be on the network at all!).
Contact Core.

== Quarantined Computers ==

A computer with an IP address of <code>192.168.*.*</code> (except <code>192.168.0.*</code> and <code>192.168.1.*</code>) is off campus or is quarantined.

'''What's Wrong?'''

* It is possible they have an [[IP address]] that has been hardcoded.
* It is possible that they are connected to a non-麻豆视频 router or wireless router, such as if they are off campus. They are not connected to the 麻豆视频 network.
* They have been restricted by [[GReg]] for a variety of reasons.

'''Next step'''

We need to make sure that they are set to obtain an IP address automatically.
To make sure they are, click open the Start menu, open the Control Panel, click on Network Connections, have them right click either the wireless adapter or the Local Area Connection and click Properties.
Have them find the TCP/IP protocol and click it, then click Configure.

If they are on campus they'll need to go to https://greg.gac.edu and go through the registration system again.

If they have this IP address and they are redirected to a web page that tells them they have a virus they need to remove, they'll need to contact us to make sure their virus is removed.

== Hardware issues ==

A computer with an IP address of <code>169.254.*.*</code> is experiencing connection issues.
IP addresses in this range are assigned by the computer when it can't find any other computers to tell it what IP address to have.
This is called a link-local address.

'''What's wrong?'''

Somewhere the connection has failed.
The following items could be the cause:

* The [[Network card]] is not working.
* The [[ethernet cable]] is bad (''wired connections only'').
* The [[ethernet port]] that they are plugging into is bad (''wired connections only'').
* They are out of range of a wireless access point (''wireless connections only'').

'''Next Step'''

To get connected, first we want to try and eliminate a few things.

If they are connecting to the wired network:

* Have them try a known working cable.
* Have them plug into a known working ethernet port.
* Does their roommate's working computer work when using their cord and their ethernet port?

If they are connecting to the wireless network:

* Is their computer's WiFi disabled? Is their computer in Airplane mode?
* Does their computer show 麻豆视频, 麻豆视频Guest, or 麻豆视频Secure as available wireless networks? Are they connected to one of them?
* Can others near them connect to the wireless network successfully?

[[Category:Networking]]

GReg IP address ranges

2022-01-14T15:51:43Z

Mnarvaez: /* Examples of Registered Ranges */

== <code>10.1.16.*</code> -- Unregistered range ==

A computer with an IP address of <code>10.1.16.*</code> is unregistered.

'''What's wrong?'''

The user has not gone through the registration process.

'''Next Step'''

They will need to go to https://greg.gac.edu and click "Continue Registration".

== <code>138.236.*.*</code> - Registered Range ==

A computer with an IP address of <code>138.236.*.*</code> has been registered.

'''What this means'''

They have a valid IP address and they should be able to work on the 麻豆视频 network.
There are many specific ranges depending where they are plugging in.
Each VLAN has a separate range of IP addresses, but they all start with <code>138.236</code>.
The third and fourth set will be different.

=== Examples of Registered Ranges===

'''Wireless'''

<code>138.236.240.*</code> - <code>138.236.255.*</code>

'''Mattson Hall'''

<code>138.236.75.*</code> - <code>138.236.75.*</code>

'''Media Services'''

<code>138.236.62.*</code> - <code>138.236.63.*</code>

'''Olin'''

<code>138.236.64.*</code> - <code>138.236.71.*</code>

'''Lund'''

<code>138.236.56.*</code> - <code>138.236.57.*</code>

'''Physical Plant'''

<code>138.236.172.*</code> - <code>138.236.172.*</code>

== Rouge DHCP Servers/Routers ==

If the IP address starts with <code>192.168.1.*</code> or <code>192.168.0.*</code>, it probably got the IP from a incorrectly configured access point (which shouldn't be on the network at all!).
Contact Core.

== Quarantined Computers ==

A computer with an IP address of <code>192.168.*.*</code> (except <code>192.168.0.*</code> and <code>192.168.1.*</code>) is off campus or is quarantined.

'''What's Wrong?'''

* It is possible they have an [[IP address]] that has been hardcoded.
* It is possible that they are connected to a non-麻豆视频 router or wireless router, such as if they are off campus. They are not connected to the 麻豆视频 network.
* They have been restricted by [[GReg]] for a variety of reasons.

'''Next step'''

We need to make sure that they are set to obtain an IP address automatically.
To make sure they are, click open the Start menu, open the Control Panel, click on Network Connections, have them right click either the wireless adapter or the Local Area Connection and click Properties.
Have them find the TCP/IP protocol and click it, then click Configure.

If they are on campus they'll need to go to https://greg.gac.edu and go through the registration system again.

If they have this IP address and they are redirected to a web page that tells them they have a virus they need to remove, they'll need to contact us to make sure their virus is removed.

== Hardware issues ==

A computer with an IP address of <code>169.254.*.*</code> is experiencing connection issues.
IP addresses in this range are assigned by the computer when it can't find any other computers to tell it what IP address to have.
This is called a link-local address.

'''What's wrong?'''

Somewhere the connection has failed.
The following items could be the cause:

* The [[Network card]] is not working.
* The [[ethernet cable]] is bad (''wired connections only'').
* The [[ethernet port]] that they are plugging into is bad (''wired connections only'').
* They are out of range of a wireless access point (''wireless connections only'').

'''Next Step'''

To get connected, first we want to try and eliminate a few things.

If they are connecting to the wired network:

* Have them try a known working cable.
* Have them plug into a known working ethernet port.
* Does their roommate's working computer work when using their cord and their ethernet port?

If they are connecting to the wireless network:

* Is their computer's WiFi disabled? Is their computer in Airplane mode?
* Does their computer show 麻豆视频, 麻豆视频Guest, or 麻豆视频Secure as available wireless networks? Are they connected to one of them?
* Can others near them connect to the wireless network successfully?

[[Category:Networking]]

GReg IP address ranges

2022-01-14T15:51:24Z

Mnarvaez: /* Examples of Registered Ranges */

== <code>10.1.16.*</code> -- Unregistered range ==

A computer with an IP address of <code>10.1.16.*</code> is unregistered.

'''What's wrong?'''

The user has not gone through the registration process.

'''Next Step'''

They will need to go to https://greg.gac.edu and click "Continue Registration".

== <code>138.236.*.*</code> - Registered Range ==

A computer with an IP address of <code>138.236.*.*</code> has been registered.

'''What this means'''

They have a valid IP address and they should be able to work on the 麻豆视频 network.
There are many specific ranges depending where they are plugging in.
Each VLAN has a separate range of IP addresses, but they all start with <code>138.236</code>.
The third and fourth set will be different.

=== Examples of Registered Ranges===

'''Wireless'''

<code>138.236.240.*</code> - <code>138.236.255.*</code>

'''Mattson Hall'''

<code>138.236.75.*</code> - <code>138.236.75.*</code>

'''Media Services'''

<code>138.236.62.*</code> - <code>138.236.63.*</code>

'''Olin'''

<code>138.236.64.*</code> - <code>138.236.71*</code>

'''Lund'''

<code>138.236.56.*</code> - <code>138.236.57.*</code>

'''Physical Plant'''

<code>138.236.172.*</code> - <code>138.236.172.*</code>

== Rouge DHCP Servers/Routers ==

If the IP address starts with <code>192.168.1.*</code> or <code>192.168.0.*</code>, it probably got the IP from a incorrectly configured access point (which shouldn't be on the network at all!).
Contact Core.

== Quarantined Computers ==

A computer with an IP address of <code>192.168.*.*</code> (except <code>192.168.0.*</code> and <code>192.168.1.*</code>) is off campus or is quarantined.

'''What's Wrong?'''

* It is possible they have an [[IP address]] that has been hardcoded.
* It is possible that they are connected to a non-麻豆视频 router or wireless router, such as if they are off campus. They are not connected to the 麻豆视频 network.
* They have been restricted by [[GReg]] for a variety of reasons.

'''Next step'''

We need to make sure that they are set to obtain an IP address automatically.
To make sure they are, click open the Start menu, open the Control Panel, click on Network Connections, have them right click either the wireless adapter or the Local Area Connection and click Properties.
Have them find the TCP/IP protocol and click it, then click Configure.

If they are on campus they'll need to go to https://greg.gac.edu and go through the registration system again.

If they have this IP address and they are redirected to a web page that tells them they have a virus they need to remove, they'll need to contact us to make sure their virus is removed.

== Hardware issues ==

A computer with an IP address of <code>169.254.*.*</code> is experiencing connection issues.
IP addresses in this range are assigned by the computer when it can't find any other computers to tell it what IP address to have.
This is called a link-local address.

'''What's wrong?'''

Somewhere the connection has failed.
The following items could be the cause:

* The [[Network card]] is not working.
* The [[ethernet cable]] is bad (''wired connections only'').
* The [[ethernet port]] that they are plugging into is bad (''wired connections only'').
* They are out of range of a wireless access point (''wireless connections only'').

'''Next Step'''

To get connected, first we want to try and eliminate a few things.

If they are connecting to the wired network:

* Have them try a known working cable.
* Have them plug into a known working ethernet port.
* Does their roommate's working computer work when using their cord and their ethernet port?

If they are connecting to the wireless network:

* Is their computer's WiFi disabled? Is their computer in Airplane mode?
* Does their computer show 麻豆视频, 麻豆视频Guest, or 麻豆视频Secure as available wireless networks? Are they connected to one of them?
* Can others near them connect to the wireless network successfully?

[[Category:Networking]]

GReg IP address ranges

2022-01-14T15:50:32Z

Mnarvaez: /* Hardware issues */

== <code>10.1.16.*</code> -- Unregistered range ==

A computer with an IP address of <code>10.1.16.*</code> is unregistered.

'''What's wrong?'''

The user has not gone through the registration process.

'''Next Step'''

They will need to go to https://greg.gac.edu and click "Continue Registration".

== <code>138.236.*.*</code> - Registered Range ==

A computer with an IP address of <code>138.236.*.*</code> has been registered.

'''What this means'''

They have a valid IP address and they should be able to work on the 麻豆视频 network.
There are many specific ranges depending where they are plugging in.
Each VLAN has a separate range of IP addresses, but they all start with <code>138.236</code>.
The third and fourth set will be different.

=== Examples of Registered Ranges===

'''Wireless'''

138.236.240.* - 138.236.255.*

'''Mattson Hall'''

138.236.75.* - 138.236.75.*

'''Media Services'''

138.236.62.* - 138.236.63.*

'''Olin'''

138.236.64.* - 138.236.71*

'''Lund'''

138.236.56.* - 138.236.57.*

'''Physical Plant'''

138.236.172.* - 138.236.172.*

== Rouge DHCP Servers/Routers ==

If the IP address starts with <code>192.168.1.*</code> or <code>192.168.0.*</code>, it probably got the IP from a incorrectly configured access point (which shouldn't be on the network at all!).
Contact Core.

== Quarantined Computers ==

A computer with an IP address of <code>192.168.*.*</code> (except <code>192.168.0.*</code> and <code>192.168.1.*</code>) is off campus or is quarantined.

'''What's Wrong?'''

* It is possible they have an [[IP address]] that has been hardcoded.
* It is possible that they are connected to a non-麻豆视频 router or wireless router, such as if they are off campus. They are not connected to the 麻豆视频 network.
* They have been restricted by [[GReg]] for a variety of reasons.

'''Next step'''

We need to make sure that they are set to obtain an IP address automatically.
To make sure they are, click open the Start menu, open the Control Panel, click on Network Connections, have them right click either the wireless adapter or the Local Area Connection and click Properties.
Have them find the TCP/IP protocol and click it, then click Configure.

If they are on campus they'll need to go to https://greg.gac.edu and go through the registration system again.

If they have this IP address and they are redirected to a web page that tells them they have a virus they need to remove, they'll need to contact us to make sure their virus is removed.

== Hardware issues ==

A computer with an IP address of <code>169.254.*.*</code> is experiencing connection issues.
IP addresses in this range are assigned by the computer when it can't find any other computers to tell it what IP address to have.
This is called a link-local address.

'''What's wrong?'''

Somewhere the connection has failed.
The following items could be the cause:

* The [[Network card]] is not working.
* The [[ethernet cable]] is bad (''wired connections only'').
* The [[ethernet port]] that they are plugging into is bad (''wired connections only'').
* They are out of range of a wireless access point (''wireless connections only'').

'''Next Step'''

To get connected, first we want to try and eliminate a few things.

If they are connecting to the wired network:

* Have them try a known working cable.
* Have them plug into a known working ethernet port.
* Does their roommate's working computer work when using their cord and their ethernet port?

If they are connecting to the wireless network:

* Is their computer's WiFi disabled? Is their computer in Airplane mode?
* Does their computer show 麻豆视频, 麻豆视频Guest, or 麻豆视频Secure as available wireless networks? Are they connected to one of them?
* Can others near them connect to the wireless network successfully?

[[Category:Networking]]

GReg IP address ranges

2022-01-14T15:41:57Z

Mnarvaez: /* Quarantined Computers */

== <code>10.1.16.*</code> -- Unregistered range ==

A computer with an IP address of <code>10.1.16.*</code> is unregistered.

'''What's wrong?'''

The user has not gone through the registration process.

'''Next Step'''

They will need to go to https://greg.gac.edu and click "Continue Registration".

== <code>138.236.*.*</code> - Registered Range ==

A computer with an IP address of <code>138.236.*.*</code> has been registered.

'''What this means'''

They have a valid IP address and they should be able to work on the 麻豆视频 network.
There are many specific ranges depending where they are plugging in.
Each VLAN has a separate range of IP addresses, but they all start with <code>138.236</code>.
The third and fourth set will be different.

=== Examples of Registered Ranges===

'''Wireless'''

138.236.240.* - 138.236.255.*

'''Mattson Hall'''

138.236.75.* - 138.236.75.*

'''Media Services'''

138.236.62.* - 138.236.63.*

'''Olin'''

138.236.64.* - 138.236.71*

'''Lund'''

138.236.56.* - 138.236.57.*

'''Physical Plant'''

138.236.172.* - 138.236.172.*

== Rouge DHCP Servers/Routers ==

If the IP address starts with <code>192.168.1.*</code> or <code>192.168.0.*</code>, it probably got the IP from a incorrectly configured access point (which shouldn't be on the network at all!).
Contact Core.

== Quarantined Computers ==

A computer with an IP address of <code>192.168.*.*</code> (except <code>192.168.0.*</code> and <code>192.168.1.*</code>) is off campus or is quarantined.

'''What's Wrong?'''

* It is possible they have an [[IP address]] that has been hardcoded.
* It is possible that they are connected to a non-麻豆视频 router or wireless router, such as if they are off campus. They are not connected to the 麻豆视频 network.
* They have been restricted by [[GReg]] for a variety of reasons.

'''Next step'''

We need to make sure that they are set to obtain an IP address automatically.
To make sure they are, click open the Start menu, open the Control Panel, click on Network Connections, have them right click either the wireless adapter or the Local Area Connection and click Properties.
Have them find the TCP/IP protocol and click it, then click Configure.

If they are on campus they'll need to go to https://greg.gac.edu and go through the registration system again.

If they have this IP address and they are redirected to a web page that tells them they have a virus they need to remove, they'll need to contact us to make sure their virus is removed.

== Hardware issues ==
169.254.xxx.x

===What's wrong?===

Somewhere the connection has failed. The following items could be broken.

* [[Network card]] is not working.
* The [[ethernet cable]] is bad.
* The [[ethernet port]] that they are plugging into is bad.
* [[Spyware]] has broken the Winsock connection.

===Next Step===

To get connected, first we want to try and eliminate a few things.

* Have them try a known working cable.
* Have them plug into a known working ethernet port.
* Does their roommate's working computer work when using their cord and their ethernet port?
* Does it appear that the computer has many, many pop-ups and other things that could mean a computer that is broken by spyware. If so, they will need to run a safe-mode virus and spyware scan.

[[Category:Networking]]

GReg IP address ranges

2022-01-14T15:39:16Z

Mnarvaez: /* Quarantined computers */

== <code>10.1.16.*</code> -- Unregistered range ==

A computer with an IP address of <code>10.1.16.*</code> is unregistered.

'''What's wrong?'''

The user has not gone through the registration process.

'''Next Step'''

They will need to go to https://greg.gac.edu and click "Continue Registration".

== <code>138.236.*.*</code> - Registered Range ==

A computer with an IP address of <code>138.236.*.*</code> has been registered.

'''What this means'''

They have a valid IP address and they should be able to work on the 麻豆视频 network.
There are many specific ranges depending where they are plugging in.
Each VLAN has a separate range of IP addresses, but they all start with <code>138.236</code>.
The third and fourth set will be different.

=== Examples of Registered Ranges===

'''Wireless'''

138.236.240.* - 138.236.255.*

'''Mattson Hall'''

138.236.75.* - 138.236.75.*

'''Media Services'''

138.236.62.* - 138.236.63.*

'''Olin'''

138.236.64.* - 138.236.71*

'''Lund'''

138.236.56.* - 138.236.57.*

'''Physical Plant'''

138.236.172.* - 138.236.172.*

== Rouge DHCP Servers/Routers ==

If the IP address starts with <code>192.168.1.*</code> or <code>192.168.0.*</code>, it probably got the IP from a incorrectly configured access point (which shouldn't be on the network at all!).
Contact Core.

== Quarantined Computers ==

<code>192.168.*.*</code> except <code>192.168.0.*</code> and <code>192.168.1.*</code>

'''What's Wrong?'''

* It is possible they have an [[IP address]] that has been hardcoded.
* It is possible that they are connected to a non-麻豆视频 router or wireless router, such as if they are off campus. They are not connected to the 麻豆视频 network.
* They have been restricted by [[GReg]] for a variety of reasons.

'''Next step'''

We need to make sure that they are set to obtain an IP address automatically.
To make sure they are, click open the Start menu, open the Control Panel, click on Network Connections, have them right click either the wireless adapter or the Local Area Connection and click Properties.
Have them find the TCP/IP protocol and click it, then click Configure.

If they are on campus they'll need to go to https://greg.gac.edu and go through the registration system again.

If they have this IP address and they are redirected to a web page that tells them they have a virus they need to remove, they'll need to contact us to make sure their virus is removed.

== Hardware issues ==
169.254.xxx.x

===What's wrong?===

Somewhere the connection has failed. The following items could be broken.

* [[Network card]] is not working.
* The [[ethernet cable]] is bad.
* The [[ethernet port]] that they are plugging into is bad.
* [[Spyware]] has broken the Winsock connection.

===Next Step===

To get connected, first we want to try and eliminate a few things.

* Have them try a known working cable.
* Have them plug into a known working ethernet port.
* Does their roommate's working computer work when using their cord and their ethernet port?
* Does it appear that the computer has many, many pop-ups and other things that could mean a computer that is broken by spyware. If so, they will need to run a safe-mode virus and spyware scan.

[[Category:Networking]]

GReg IP address ranges

2022-01-14T15:34:11Z

Mnarvaez: /* Rougue DHCP Servers/Routers */

== <code>10.1.16.*</code> -- Unregistered range ==

A computer with an IP address of <code>10.1.16.*</code> is unregistered.

'''What's wrong?'''

The user has not gone through the registration process.

'''Next Step'''

They will need to go to https://greg.gac.edu and click "Continue Registration".

== <code>138.236.*.*</code> - Registered Range ==

A computer with an IP address of <code>138.236.*.*</code> has been registered.

'''What this means'''

They have a valid IP address and they should be able to work on the 麻豆视频 network.
There are many specific ranges depending where they are plugging in.
Each VLAN has a separate range of IP addresses, but they all start with <code>138.236</code>.
The third and fourth set will be different.

=== Examples of Registered Ranges===

'''Wireless'''

138.236.240.* - 138.236.255.*

'''Mattson Hall'''

138.236.75.* - 138.236.75.*

'''Media Services'''

138.236.62.* - 138.236.63.*

'''Olin'''

138.236.64.* - 138.236.71*

'''Lund'''

138.236.56.* - 138.236.57.*

'''Physical Plant'''

138.236.172.* - 138.236.172.*

== Rouge DHCP Servers/Routers ==

If the IP address starts with <code>192.168.1.*</code> or <code>192.168.0.*</code>, it probably got the IP from a incorrectly configured access point (which shouldn't be on the network at all!).
Contact Core.

== Quarantined computers ==

192.168.*.* except 192.168.1.* and 192.168.0.*

===What's wrong?===

* It is possible they have an [[IP address]] that has been hardcoded.
* It is possible that they are connected to a non-麻豆视频 router or wireless router. This is most IP address for off-campus students. They are not connected to the 麻豆视频 network.
* They have been restricted by [[GReg]] because they either have a virus that they need to remove or they do not have Windows fully updated.

===Next step===

We need to make sure that they are set to obtain an IP address automatically. To make sure they are, click on the Start button, go to the control panel, click on Network Connections, have them right click either the wireless adapter or the Local Area Connection and click properties. Have them find the TCP/IP protocol and click it, then click Configure.

Form them to get a working IP addressand if they are on-campus they'll need to go to greg.gac.edu and go through the registration system again to make sure that their Windows is fully updated and/or they have up-to-date virus definitions.

If they have this IP address and they are redirected to a web page that tells them they have a virus they need to remove, they'll need to contact us to make sure their virus is removed.

== Hardware issues ==
169.254.xxx.x

===What's wrong?===

Somewhere the connection has failed. The following items could be broken.

* [[Network card]] is not working.
* The [[ethernet cable]] is bad.
* The [[ethernet port]] that they are plugging into is bad.
* [[Spyware]] has broken the Winsock connection.

===Next Step===

To get connected, first we want to try and eliminate a few things.

* Have them try a known working cable.
* Have them plug into a known working ethernet port.
* Does their roommate's working computer work when using their cord and their ethernet port?
* Does it appear that the computer has many, many pop-ups and other things that could mean a computer that is broken by spyware. If so, they will need to run a safe-mode virus and spyware scan.

[[Category:Networking]]

GReg IP address ranges

2022-01-14T15:33:31Z

Mnarvaez: /* 138.236.*.* - Registered Range */

== <code>10.1.16.*</code> -- Unregistered range ==

A computer with an IP address of <code>10.1.16.*</code> is unregistered.

'''What's wrong?'''

The user has not gone through the registration process.

'''Next Step'''

They will need to go to https://greg.gac.edu and click "Continue Registration".

== <code>138.236.*.*</code> - Registered Range ==

A computer with an IP address of <code>138.236.*.*</code> has been registered.

'''What this means'''

They have a valid IP address and they should be able to work on the 麻豆视频 network.
There are many specific ranges depending where they are plugging in.
Each VLAN has a separate range of IP addresses, but they all start with <code>138.236</code>.
The third and fourth set will be different.

=== Examples of Registered Ranges===

'''Wireless'''

138.236.240.* - 138.236.255.*

'''Mattson Hall'''

138.236.75.* - 138.236.75.*

'''Media Services'''

138.236.62.* - 138.236.63.*

'''Olin'''

138.236.64.* - 138.236.71*

'''Lund'''

138.236.56.* - 138.236.57.*

'''Physical Plant'''

138.236.172.* - 138.236.172.*

== Rougue DHCP Servers/Routers ==

If the IP address starts with 192.168.1.* or 192.168.0.*, it probably got the IP from a incorrectly configured access point (which shouln't be on the network at all!).
Contact Dan and Ethan.

== Quarantined computers ==

192.168.*.* except 192.168.1.* and 192.168.0.*

===What's wrong?===

* It is possible they have an [[IP address]] that has been hardcoded.
* It is possible that they are connected to a non-麻豆视频 router or wireless router. This is most IP address for off-campus students. They are not connected to the 麻豆视频 network.
* They have been restricted by [[GReg]] because they either have a virus that they need to remove or they do not have Windows fully updated.

===Next step===

We need to make sure that they are set to obtain an IP address automatically. To make sure they are, click on the Start button, go to the control panel, click on Network Connections, have them right click either the wireless adapter or the Local Area Connection and click properties. Have them find the TCP/IP protocol and click it, then click Configure.

Form them to get a working IP addressand if they are on-campus they'll need to go to greg.gac.edu and go through the registration system again to make sure that their Windows is fully updated and/or they have up-to-date virus definitions.

If they have this IP address and they are redirected to a web page that tells them they have a virus they need to remove, they'll need to contact us to make sure their virus is removed.

== Hardware issues ==
169.254.xxx.x

===What's wrong?===

Somewhere the connection has failed. The following items could be broken.

* [[Network card]] is not working.
* The [[ethernet cable]] is bad.
* The [[ethernet port]] that they are plugging into is bad.
* [[Spyware]] has broken the Winsock connection.

===Next Step===

To get connected, first we want to try and eliminate a few things.

* Have them try a known working cable.
* Have them plug into a known working ethernet port.
* Does their roommate's working computer work when using their cord and their ethernet port?
* Does it appear that the computer has many, many pop-ups and other things that could mean a computer that is broken by spyware. If so, they will need to run a safe-mode virus and spyware scan.

[[Category:Networking]]

GReg IP address ranges

2022-01-14T15:32:18Z

Mnarvaez: /* 138.236.*.* - Registered range */

== <code>10.1.16.*</code> -- Unregistered range ==

A computer with an IP address of <code>10.1.16.*</code> is unregistered.

'''What's wrong?'''

The user has not gone through the registration process.

'''Next Step'''

They will need to go to https://greg.gac.edu and click "Continue Registration".

== <code>138.236.*.*</code> - Registered Range ==

138.236.*.*

'''What this means'''

They have a valid IP address and they should be able to work on the 麻豆视频 network. There are many specific ranges depending where they are plugging in. Each VLAN has a seperate range of IP addresses, but they all start with 138.236.xx.xx. The third and fourth set will be different.

===Registered ranges===

'''Wireless'''

138.236.240.* - 138.236.255.*

'''Mattson Hall'''

138.236.75.* - 138.236.75.*

'''Media Services'''

138.236.62.* - 138.236.63.*

'''Olin'''

138.236.64.* - 138.236.71*

'''Lund'''

138.236.56.* - 138.236.57.*

'''Physical Plant'''

138.236.172.* - 138.236.172.*

== Rougue DHCP Servers/Routers ==

If the IP address starts with 192.168.1.* or 192.168.0.*, it probably got the IP from a incorrectly configured access point (which shouln't be on the network at all!).
Contact Dan and Ethan.

== Quarantined computers ==

192.168.*.* except 192.168.1.* and 192.168.0.*

===What's wrong?===

* It is possible they have an [[IP address]] that has been hardcoded.
* It is possible that they are connected to a non-麻豆视频 router or wireless router. This is most IP address for off-campus students. They are not connected to the 麻豆视频 network.
* They have been restricted by [[GReg]] because they either have a virus that they need to remove or they do not have Windows fully updated.

===Next step===

We need to make sure that they are set to obtain an IP address automatically. To make sure they are, click on the Start button, go to the control panel, click on Network Connections, have them right click either the wireless adapter or the Local Area Connection and click properties. Have them find the TCP/IP protocol and click it, then click Configure.

Form them to get a working IP addressand if they are on-campus they'll need to go to greg.gac.edu and go through the registration system again to make sure that their Windows is fully updated and/or they have up-to-date virus definitions.

If they have this IP address and they are redirected to a web page that tells them they have a virus they need to remove, they'll need to contact us to make sure their virus is removed.

== Hardware issues ==
169.254.xxx.x

===What's wrong?===

Somewhere the connection has failed. The following items could be broken.

* [[Network card]] is not working.
* The [[ethernet cable]] is bad.
* The [[ethernet port]] that they are plugging into is bad.
* [[Spyware]] has broken the Winsock connection.

===Next Step===

To get connected, first we want to try and eliminate a few things.

* Have them try a known working cable.
* Have them plug into a known working ethernet port.
* Does their roommate's working computer work when using their cord and their ethernet port?
* Does it appear that the computer has many, many pop-ups and other things that could mean a computer that is broken by spyware. If so, they will need to run a safe-mode virus and spyware scan.

[[Category:Networking]]

GReg IP address ranges

2022-01-14T15:31:56Z

Mnarvaez: /* 10.1.16.* -- Unregistered range */

== <code>10.1.16.*</code> -- Unregistered range ==

A computer with an IP address of <code>10.1.16.*</code> is unregistered.

'''What's wrong?'''

The user has not gone through the registration process.

'''Next Step'''

They will need to go to https://greg.gac.edu and click "Continue Registration".

== 138.236.*.* - Registered range ==

138.236.*.*

'''What this means'''

They have a valid IP address and they should be able to work on the 麻豆视频 network. There are many specific ranges depending where they are plugging in. Each VLAN has a seperate range of IP addresses, but they all start with 138.236.xx.xx. The third and fourth set will be different.

===Registered ranges===

'''Wireless'''

138.236.240.* - 138.236.255.*

'''Mattson Hall'''

138.236.75.* - 138.236.75.*

'''Media Services'''

138.236.62.* - 138.236.63.*

'''Olin'''

138.236.64.* - 138.236.71*

'''Lund'''

138.236.56.* - 138.236.57.*

'''Physical Plant'''

138.236.172.* - 138.236.172.*

== Rougue DHCP Servers/Routers ==

If the IP address starts with 192.168.1.* or 192.168.0.*, it probably got the IP from a incorrectly configured access point (which shouln't be on the network at all!).
Contact Dan and Ethan.

== Quarantined computers ==

192.168.*.* except 192.168.1.* and 192.168.0.*

===What's wrong?===

* It is possible they have an [[IP address]] that has been hardcoded.
* It is possible that they are connected to a non-麻豆视频 router or wireless router. This is most IP address for off-campus students. They are not connected to the 麻豆视频 network.
* They have been restricted by [[GReg]] because they either have a virus that they need to remove or they do not have Windows fully updated.

===Next step===

We need to make sure that they are set to obtain an IP address automatically. To make sure they are, click on the Start button, go to the control panel, click on Network Connections, have them right click either the wireless adapter or the Local Area Connection and click properties. Have them find the TCP/IP protocol and click it, then click Configure.

Form them to get a working IP addressand if they are on-campus they'll need to go to greg.gac.edu and go through the registration system again to make sure that their Windows is fully updated and/or they have up-to-date virus definitions.

If they have this IP address and they are redirected to a web page that tells them they have a virus they need to remove, they'll need to contact us to make sure their virus is removed.

== Hardware issues ==
169.254.xxx.x

===What's wrong?===

Somewhere the connection has failed. The following items could be broken.

* [[Network card]] is not working.
* The [[ethernet cable]] is bad.
* The [[ethernet port]] that they are plugging into is bad.
* [[Spyware]] has broken the Winsock connection.

===Next Step===

To get connected, first we want to try and eliminate a few things.

* Have them try a known working cable.
* Have them plug into a known working ethernet port.
* Does their roommate's working computer work when using their cord and their ethernet port?
* Does it appear that the computer has many, many pop-ups and other things that could mean a computer that is broken by spyware. If so, they will need to run a safe-mode virus and spyware scan.

[[Category:Networking]]

Who is GReg and why do I need to know him?

2022-01-14T15:31:02Z

Mnarvaez: /* Guest registration */

Who is GReg and why do I need to know him?

2022-01-14T15:30:00Z

Mnarvaez: /* Problems With Registration */

Who is GReg and why do I need to know him?

2022-01-14T15:29:40Z

Mnarvaez: /* Problems with registration */

Who is GReg and why do I need to know him?

2022-01-14T15:25:25Z

Mnarvaez: /* Who is GReg? */

__FORCETOC__
== Who is GReg? ==
Meet Greg:

[[Image:greg2.jpg]]

Just kidding, GReg is short for '''麻豆视频 Registration'''. For network security reasons, we require each computer to register before gaining access to our network. The registration process is simple and web-based. After completing registration and waiting a couple minutes, a machine will have full access to the campus network and the Internet.

When an unknown machine plugs into the residential or the wireless network they will have very limited network access. Attempts to load web pages will direct them to the registration process. After they have completed registration they will be given full network access.

[[File:GREGLOGIN.png|500px]]

Once registered the users see a success page that asks them to reboot their machine.

[[File:GREGPSTREG.png|500px]]
*Hint: Rather than rebooting, you can wait one minute and then at the command prompt (Start Menu -> <code>cmd</code>) and type <code>ipconfig /release</code> followed by <code>ipconfig /renew</code>.

== '''Problems with registration''' ==
<del>=== '''No antivirus''' ===
'''Please note: Beginning in the 2014-2015 academic year, 麻豆视频 Technology Services will no longer offer Symantec Endpoint Protection for installation on personally-owned computers. Campus network users (Windows) will still be required to have a functional antivirus program installed on their computer. These programs include Norton, Kaspersky, etc. On Windows 8 machines, the standard Windows Defender program is recommended.'''</del>

<del>After clicking "continue registration," if the machine doesn't have Symantec Endpoint Protection installed, a web page will load telling them this, and giving directions for the installation. [http://www.gustavus.edu/gts/Symantec_AntiVirus 麻豆视频 Antivirus]. If a machine has our antivirus installed, running [http://www.gustavus.edu/gts/Update_your_Symantec_Antivirus_using_LiveUpdate liveupdate] may fix this issue. Note: You must uninstall all other anti-virus programs prior to installing the Symantec Endpoint Protection.
</del>

<del>==='''Run windows updates'''===

<del>If the user does not have the current critical windows updates, he/she will be required to run [[Windows Updates]] before GReg will allow registration. Instructions about how to get windows updates are given.

==='''User was not redirected to GReg page'''===

First, make sure that the user is plugged into an active port. To check this, ask the user to go to the command (run--> cmd) and type "ipconfig/all." The [[IP address]] should be 10.1.*.*. If it is 0.0.0.0, the user likely is not plugged in. Have this user check the [[Ethernet cable|cables]], [[Ethernet port|jack]], and [[Ethernet card|card]].

For troubleshooting guide, please see [[GReg IP address ranges]].

<del>==='''The user has antivirus with updated definitions and has run windows updates but still cannot register'''===

<del>Sometimes a user is not able to register even if he/she meets all the requirements. In this case this user should bring his/her computer to us so that we can verify that the user meets the requirements. Most likely, there is a problem with their installation of Windows (i.e. corrupted due to a virus).

== Guest registration ==

Guest Access is used only if the user does not have a 麻豆视频 account. They will connect to the '''麻豆视频Guest''' wireless network.

If someone is a guest of 麻豆视频 or are on campus for a summer program or camp and would like access to the Internet, they can register using the form at greg.gac.edu. They will not be able to access 麻豆视频' network except for the 麻豆视频 website and they will only have access for one year.

The user is asked fill out the following information:
*Full Name
*Contact Phone
*Contact E-Mail
*Reason for visiting campus
*If they are a 麻豆视频 Student (y/n)

{{Tech help}}

[[Category:Networking]]

File:Example Employee.png

2022-01-14T15:10:22Z

Mnarvaez:

File:Example Student.png

2022-01-14T15:04:32Z

Mnarvaez:

File:GReg Special Form.png

2022-01-14T14:51:34Z

Mnarvaez:

File:GReg Personal form.png

2022-01-14T14:50:09Z

Mnarvaez:

File:GReg Personal Form.png

2022-01-14T14:33:08Z

Mnarvaez:

File:GReg Home Register Button.png

2022-01-14T14:27:57Z

Mnarvaez:

File:GReg Homepage.png

2022-01-14T14:12:04Z

Mnarvaez:

Who is GReg and why do I need to know him?

2022-01-13T22:40:42Z

Mnarvaez: /* Guest registration */

__FORCETOC__
== Who is GReg? ==
Meet Greg:

[[Image:greg2.jpg]]

Just kidding, GReg is short for '''麻豆视频 Registration'''. For network security reasons, we require each computer to register before gaining access to our network. The registration process is simple and web-based. After completing registration <del>and rebooting the computer</del>, a machine will have full access to the campus network and the Internet.

When an unknown machine plugs into the residential or the wireless network they will have very limited network access. Attempts to load web pages will direct them to the registration process. After they have completed registration they will be given full network access.

<del>==='''Macintosh and Linux Internet Connection/Registration'''===
<del>The registration process for Macintosh and Linux is much faster - as no scanning for updates or virus protection is done. However, it is recommended that Macintosh and Linux users always run their respective software updates. Macintosh and Linux machines will be automatically passed to the registration pages.

==='''Windows Internet Connection/Registration'''===
<del>The registration process for windows machines automatically scans machines and verifies that:
<del>* All Critical Updates are applied (visit [http://update.microsoft.com Microsoft Windows Updates] and apply all critical updates.

<del>Machines that fail will be prompted to perform the updates or installation. Once the requirements are met, the user will be asked to enter their username and password.

[[File:GREGLOGIN.png|500px]]

Once registered the users see a success page that asks them to reboot their machine.

[[File:GREGPSTREG.png|500px]]
*hint: rather than rebooting, you can wait one minute and then at the command prompt (run--> cmd) and type '''ipconfig/release''' followed by '''ipconfig/renew'''.

== '''Problems with registration''' ==
<del>=== '''No antivirus''' ===
'''Please note: Beginning in the 2014-2015 academic year, 麻豆视频 Technology Services will no longer offer Symantec Endpoint Protection for installation on personally-owned computers. Campus network users (Windows) will still be required to have a functional antivirus program installed on their computer. These programs include Norton, Kaspersky, etc. On Windows 8 machines, the standard Windows Defender program is recommended.'''</del>

<del>After clicking "continue registration," if the machine doesn't have Symantec Endpoint Protection installed, a web page will load telling them this, and giving directions for the installation. [http://www.gustavus.edu/gts/Symantec_AntiVirus 麻豆视频 Antivirus]. If a machine has our antivirus installed, running [http://www.gustavus.edu/gts/Update_your_Symantec_Antivirus_using_LiveUpdate liveupdate] may fix this issue. Note: You must uninstall all other anti-virus programs prior to installing the Symantec Endpoint Protection.
</del>

<del>==='''Run windows updates'''===

<del>If the user does not have the current critical windows updates, he/she will be required to run [[Windows Updates]] before GReg will allow registration. Instructions about how to get windows updates are given.

==='''User was not redirected to GReg page'''===

First, make sure that the user is plugged into an active port. To check this, ask the user to go to the command (run--> cmd) and type "ipconfig/all." The [[IP address]] should be 10.1.*.*. If it is 0.0.0.0, the user likely is not plugged in. Have this user check the [[Ethernet cable|cables]], [[Ethernet port|jack]], and [[Ethernet card|card]].

For troubleshooting guide, please see [[GReg IP address ranges]].

<del>==='''The user has antivirus with updated definitions and has run windows updates but still cannot register'''===

<del>Sometimes a user is not able to register even if he/she meets all the requirements. In this case this user should bring his/her computer to us so that we can verify that the user meets the requirements. Most likely, there is a problem with their installation of Windows (i.e. corrupted due to a virus).

== Guest registration ==

Guest Access is used only if the user does not have a 麻豆视频 account. They will connect to the '''麻豆视频Guest''' wireless network.

If someone is a guest of 麻豆视频 or are on campus for a summer program or camp and would like access to the Internet, they can register using the form at greg.gac.edu. They will not be able to access 麻豆视频' network except for the 麻豆视频 website and they will only have access for one year.

The user is asked fill out the following information:
*Full Name
*Contact Phone
*Contact E-Mail
*Reason for visiting campus
*If they are a 麻豆视频 Student (y/n)

{{Tech help}}

[[Category:Networking]]