Technology Services Wiki - User contributions [en]

Disk Encryption

2020-05-20T19:37:32Z

Mgluth:

Full disk encryption obstructs unauthorized access to data by converting all the data stored on a hard drive to an unreadable format. In order to read the data stored on the hard drive, an authorized user must authenticate to unlock the hard drive.

==Bitlocker==

Bitlocker is a feature included in Windows Ultimate, Pro, Server and Enterprise editions that enables full disk encryption. Full disk encryption protects the data from offline access to the data using AES encryption. There are several different modes of Bitlocker encryption that offer differing levels of security.

[http://windows.microsoft.com/en-us/windows-vista/bitlocker-drive-encryption-overview Bitlocker Overview]

==How to enable Bitlocker on a �鶹��Ƶ owned computer==

Microsoft BitLocker Administration and Monitoring (MBAM) will automatically be deployed to the computer. Once it is deployed, click '''Start''' in the MBAM popup window.

[[File:MBAMStart.jpg]]

Once the encryption begins, you will see the following message.

[[File:MBAMEncMessage.png]]

==Filevault==
FileVault is the name of the full disk encryption utility on Mac OSX computers.

[https://support.apple.com/en-us/HT204837 Filevault Overview]

[[Category:Windows features]]
[[Category:Macintosh software]]
[[Category:Security]]

Disk Encryption

2020-05-20T19:36:42Z

Mgluth:

Disk Encryption

2020-05-20T19:36:09Z

Mgluth:

Full disk encryption obstructs unauthorized access to data by converting all the data stored on a hard drive to an unreadable format. In order to read the data stored on the hard drive, an authorized user must authenticate to unlock the hard drive.

==Bitlocker==

Bitlocker is a feature included in Windows Ultimate, Pro, Server and Enterprise editions that enables full disk encryption. Full disk encryption protects the data from offline access to the data using AES encryption. There are several different modes of Bitlocker encryption that offer differing levels of security.

[http://windows.microsoft.com/en-us/windows-vista/bitlocker-drive-encryption-overview Bitlocker Overview]

==How to enable Bitlocker on a �鶹��Ƶ owned computer==

Microsoft BitLocker Administration and Monitoring (MBAM) will automatically be deployed to the computer. Once it is deployed, click '''Start''' in the MBAM popup window.

[[File:MBAMStart.jpg]]

Once the encryption begins, you will see the following message.

[[File:MBAMEncMessage.png]]

==Filevault==
FileVault is the name of the full disk encryption utility on Mac OSX computers.

[https://support.apple.com/en-us/HT204837 Filevault Overview]

[[Cateogry:Microsoft]]
[[Category:Windows features]]
[[Category:Security]]

WebMail Login Help

2020-05-20T19:31:00Z

Mgluth:

'''Webmail''' refers to a [[World Wide Web|web]]-based [[e-mail client]].

�鶹��Ƶ provides a webmail client for anybody with a �鶹��Ƶ e-mail account. It is a great way to check e-mail because of its speed, ease-of-use, and worldwide availability. It is located at [https://gusmail.gac.edu https://gusmail.gac.edu].
==Username==
The WebMail system uses your �鶹��Ƶ User Account username. When logging into WebMail you don't need to use the @gustavus.edu or @gac.edu part of your username.

If you don't know your username, please contact the [[Technology Helpline]] at 507-933-6111, stop by the [[GTS|Technology Services]] department in [[Olin Hall]] or complete our [http://gustavus.edu/gts/contact/ contact form].

==Password==
GusMail uses your �鶹��Ƶ User Account password.

If you have '''forgotten''' your �鶹��Ƶ password:
*Stop by the [[Technology Helpline]], with proof of identity and have your password reset.
*Use the self reset tool. If you have an alternate email on file, you can have a password reset request sent to that address.
**To set or check your alternate email information, please visit the [/account/?pr=applications �鶹��Ƶ User Settings (GUS)] page, and click on the '''Contact information''' link under Profile.
**If you have an alternate email address set, you can click on the '''Reset password''' link under Password. This will send a reset password request to your alternate account. By following the directions you receive you will be able to reset your �鶹��Ƶ User Account password.

You can '''change''' your �鶹��Ƶ User Account password by visiting the [/account/?pr=applications �鶹��Ƶ User Settings (GUS)] page, and clicking '''Change password''' under the Password section on the left.

==Keyboard or Hardware Issues==
Occasionally issues with input devices cause problems logging into WebMail. Verify each of the following:
*Caps Lock not turned on
*All keys used in your password are working
*Verify capitals and numbers in your password

==New and Incoming Students==
New and Incoming students must activate their email accounts, before checking Financial Aid, logging in, and checking their email for the first time.

Activation is a multi-step process -

*Visit the activate site -
**[http://www.gustavus.edu/welcom http://www.gustavus.edu/welcome]
*Follow the prompts

{{Tech help}}

[[Category:E-mail clients]]

WebMail Login Help

2020-05-20T19:30:32Z

Mgluth:

WebMail Login Help

2020-05-20T19:30:18Z

Mgluth:

Workstation - Mac

2020-05-20T18:58:35Z

Mgluth:

===Existing Workstation Cascade===
{{ImagingQuickLinks}}
====Cascade Checklist====
Checklist created to help with the cascade process.
*[[media:Macintosh Cascade Checklist 2017.pdf | Checklist for Macintosh Cascade]]

====Step One: Backup Users Data====
#Label machine with blue label.
#Plug the user's old computer into the '''network''' (magic port).
#Boot the computer while holding the '''N''' Key. This will boot the computer off the network If using the '''N''' does not work use keys '''Option + N'''.
#The '''DeployStudio''' screen will load.
#Enter your �鶹��Ƶ username and password and click '''login'''.
#Select the '''Create Backup''' option from the menu.
#Press the '''play''' button.
#Select the drive to be backed up in the upper left corner (i.e. ''Macintosh HD'').
#Give the backup image a name as follows ''username_MMDDYY''. The backup will appear in ispace.gac.edu the following day after you start the backup. Since this is a workstation, you can substitute the computer name for the username.
#Click the '''play''' button again to start the process. This can take a substantial amount of time depending on the amount of data.
#Machine will reboot when finished.

====Step Two: Verify DeployStudio Backup====
#Backups will not show up in Apple_Backups until the day after the backup was started.
#From another Mac connect to ispace to verify the backup.
##From the Finder Go Menu, Select '''Connect to Server''', Connect to '''afp://ispace.gac.edu''' with your �鶹��Ƶ username and password.
##Open Apple_Backups and locate your newly created disk image and double click it to mount it on the desktop. If the image mounts, open the backup to verify that your data is there. If you can see data inside of it, the backup has completed successfully. Unmount your backup by clicking the eject icon.

====Step Three: Image New Mac====
#Plug the computer into the Network.
#Make sure there are no old registrations in gReg.
#Make sure your machine is in gReg and named properly.
#Email the serial number and hostname of Mac to Dan Z. so the Mac can be added to the Workstation group.
#Boot the computer while holding the '''N''' key. This will boot the computer off the network If using the '''N''' key does not work use keys '''Option + N'''.
#The '''DeployStudio''' screen will load.
#Enter your �鶹��Ƶ username and password and click login.
#Select the desired computer image from the list of images (i.e. ''ElCapitanMunki2_Emp'').
#Press the play button.
#On the right hand side, in the drop down menu choose Macintosh HD
#Press the play button.
#Machine will reboot when finished.

====Step Four: Setup User Account====
#Login with the username: '''admin''' and the '''2016-2017 image''' password.
#Run '''Managed Software Center''' and apply all updates. Keep running until no additional updates show.
#Reboot.
#Login with the username: '''admin''' and the '''2016-2017 image''' password.
#Use the Users & Groups System Preference pane to create local users.
#Create a temporary password and inform the supervisor of the password so that they can change it.

====Step Five: Transfer Data====
#Data transfer is not always necessary on a student workstation.
#Ask supervisor of student workstation if data needs to be moved.
#Manually transfer data from the old users home folders. Typical data to transfer includes desktop, documents, downloads, pictures, videos, music, and browser profiles/bookmarks.

====Step Six: Check User Account====
#Login using the users username and the temporary password.
#Open Managed Software Center.
#Install any printers the user may need.
#Check for any additional updates and install them using Managed Software Center.

====Step Seven: Universal Cascade Letter====
Customize (replace the items in bold italic that are placeholders) and print a [[Universal Cascade Letter]] for each user user.

====Troubleshooting====
'''Q: The Mac is stuck on the �鶹��Ƶ background and I can't move the mouse - what should I do?'''

A: Sometimes the Macs get stuck on the DeployStudio image screen. Power off the Mac by pressing and holding the power button and then turn it back on. The image process should resume.

'''Q: The Mac is asking me to choose my language and create a user - what should I do?'''

A: The Mac didn't image properly. Re-image this machine.

'''Q: GACAssistant3 says this Mac's gReg name is hpotter/0m/nothing - what should I do?

A: Double check the registration in gReg for this machine. Delete any registrations that have invalid names and re-image this Mac.

'''Q: I get an error when I try to create an user account - what should I do?'''

A: Double check that you are entering the correct �鶹��Ƶ username. An invalid username will not work.

'''Q: The printer I want to install isn't listed in Managed Software Center - what should I do?'''

A: Managed Software Center only has printers that are on the "new" printing system. You may need to refer to the printer fleet list and install it using its hostname or IP address.

'''Q: After syncing the users password the user still cannot login with their �鶹��Ƶ username and password. The temporary domain password still works. What should I do?'''

A: This Mac isn't bound to Active Directory, the software that lets users log in with their �鶹��Ƶ account. Connect to Macsoft, open the Tools folder, and run the ADFix.app tool. Reboot the Mac and try logging in again.

[[Category:Cascade]]

Twitter

2020-05-20T18:53:24Z

Mgluth:

'''Twitter''' is a free social-networking site where users can update and read each others updates known as ''tweets''. Tweets are text-based strings of 140-characters. Once a tweet is written and updated it is available for "followers" to read and respond to their updates.

==Why would I use this?==
It has been said that Twitter is very similar to Facebook. Twitter does away with almost all of the profile and focuses just on the updates. It is a clean and easy way to stay in touch with friends, family, and Twitter community.

==Who Uses Twitter?==
Since it's inception in 2006, Twitter has experienced a significant growth in users--including some well-known names, such as Ashton Kutcher and Al Gore. There is also a significant population of people within the �鶹��Ƶ community who use Twitter. A list of �鶹��Ƶ users can be found at [http://twitterpacks.pbworks.com/�鶹��Ƶ-Pack?unlock=true �鶹��Ƶ Twitter Users]

[[Category:Instant messaging]]

User:Chorman

2020-05-20T18:01:43Z

Mgluth: /* Cody Horman */

==Cody Horman==
[[File:Photo for stuff.jpg|350px|right]]

I am an Alumni of �鶹��Ƶ. I received a major in Computer Science. I was a percussionist in the Vasa Wind Orchestra and the �鶹��Ƶ Wind Orchestra here on campus.

===Interesting Facts About Cody===
*He is the youngest of the siblings in the family.
*He is an avid player of the video games.
*He will listen to any type of music.
*Loves to sing musicals.
*Has been playing drums and percussion since the 6th grade.
*Has a single dog, a puggle named Cooper.

===Interesting Facts About the World===
*This [https://www.youtube.com/watch?v=5ZYgIrqELFw song] is pretty cool.
*Elephants (especially the babies are the best things ever)

[[File:elephant.jpg|225px|left]]

User:Chorman

2020-05-20T18:01:26Z

Mgluth:

==Cody Horman==
[[File:Photo for stuff.jpg|350px|right]]

I am a Alumni of �鶹��Ƶ. I received a major in Computer Science. I was a percussionist in the Vasa Wind Orchestra and the �鶹��Ƶ Wind Orchestra here on campus.

===Interesting Facts About Cody===
*He is the youngest of the siblings in the family.
*He is an avid player of the video games.
*He will listen to any type of music.
*Loves to sing musicals.
*Has been playing drums and percussion since the 6th grade.
*Has a single dog, a puggle named Cooper.

===Interesting Facts About the World===
*This [https://www.youtube.com/watch?v=5ZYgIrqELFw song] is pretty cool.
*Elephants (especially the babies are the best things ever)

[[File:elephant.jpg|225px|left]]

IPad

2020-05-13T20:22:05Z

Mgluth:

[[File:RefurbiPad.jpeg|500px|right]]
The '''iPad''' is a full-featured handheld [[wireless]] device.
==Capabilities==
*Wireless Connectivity
*Music/Video playback
*Address book
*Photo storage

==Use on �鶹��Ƶ network==
The iPad can be connected to the �鶹��Ƶ [[wireless network]] by opening a [[web browser]] and following the directions on the [https://greg.gac.edu Registration Page].

For more information about Registration, please visit [[Who is GReg and why do I need to know him?]]

==I need help==
If the web browser is not working, please contact the [[Technology Helpline]] at 507-933-6111 or stop by the [[GTS|Technology Services]] office in [[Olin Hall]].

====Finding your MAC address====
Tap '''Settings''' > '''General''' > '''About''' scroll down to '''Wi-Fi Address'''

The MAC address should be 6 pairs of numbers '''(0-9)''' and letters '''(A-F)''' separated by colons.

[[Category:Hardware]]
[[Category:Apple]]
[[Category:Device]]
[[Category:Smart Devices]]

Apple TV

2020-05-13T20:21:13Z

Mgluth:

[[File:AppleTV Remote.jpg|300px|thumb|right|Courtesy of Apple]]Introduced to the Apple product lineup in September of 2006, the current '''Apple TV''' has transformed from a media storage and player device, to a wireless streaming digital media receiver.

The Apple TV allows users to access many different types of media on their TV, everything from HD movies and TV shows in [[iTunes]] to their own content from the [[iCloud]].

==Services==
===iTunes Movies & TV Shows===
Using your [[Apple ID]] (aka. iTunes account) you can rent HD or standard definition movies and purchase TV shows directly to your Apple TV. Within the movie menu you can access many Hollywood hits, as well as new releases. You'll have the ability to search by top movies, titles, or genre. Also, you can preview movies with trailers and see [http://www.rottentomatoes.com Rotten Tomatoes] ratings. Once a movie is rented you have 30 days to start watching it; once started, you'll have 24 hours to finish it.

Because TV shows are purchased, not rented, you can access them from anywhere using iCloud services, and they are yours to keep forever.

===iCloud===
iCloud can store all your TV shows, music (iTunes Match), photos (Photo Stream) and more.

As mentioned above, you can access all your '''TV shows''' from anywhere. If you purchase a TV show on your computer, you can access it from any of your other devices (iPad, iPod Touch, Apple TV).

With '''iTunes Match''' ($25.00 per year), users can access their entire iTunes music library whenever and where ever. On the Apple TV, this feature is accessible through the Music section on the main menu screen.

'''Photo Stream''' is accessible if enabled on your computer ([[iPhoto]]/Aperture) and/or mobile device running iOS 5 or later (iPhone, iPod Touch, or iPad).

===Netflix & HuluPlus===
In order to use these features on the Apple TV, you will need to be a current subscriber to Netflix streaming services or HuluPlus. If you aren't already a subscriber, you can sign up on their respective websites, or on the Apple TV itself.

===Sports & News===
With the '''NBA''' service (paid subscription) you will have access to HD live game streaming as well as replay past games on demand. Non-subscribers will have access to real-time score, full-season statistics, team standings, and video highlights.

The '''NHL''' service (paid subscription) will also give you access to HD live game streaming, as well as the ability to replay past games on demand. You will also be able to follow your favorite NHL teams with full schedules and statistics. There are no non-suscriber features.

In the '''MLB.TV''' service (paid subscription) you will have access to HD live game streaming. This service also allows you to access archived games on demand. Non-subscribers can still access team schedules and live game stats, scores, and standings.

The '''Wall Street Journal Live''' (WSJ Live) service (free) gives users the ability watch live and on demand content from the international daily newspaper. This services covers content related to business, economic, and economic news and issues.

===Others===
*YouTube
*Vimeo
*Flickr
*Podcasts
*MobileMe
*Radio

===Computer===
Using [[Home Sharing]], you can wirelessly stream movies, photos, and music from your computer to your Apple TV.

To stream music from your computer, located the [[AirPlay]] symbol in the bottom right-hand corner of the iTunes window. In that menu you can either select the individual source to play your music, or you can select multiple devices (e.g. Both your computer and your Apple TV).

==AirPlay==
'''This is currently unavailable on the �鶹��Ƶ wireless network.'''
[[File:Airplay_icon.jpg‎|right|Courtesy of Apple]]AirPlay on the Apple TV allows you to stream music, photos, and videos directly from your iPhone, iPad, iPod Touch, or Mac computer onto your TV. Many of the applications that ship with the mobile devices will have AirPlay functionality enabled... there are also many other applications that can be downloaded from the App Store that have the AirPlay enabled (e.g. Pandora, Vevo, etc.)

The AirPlay symbol (pictured to the right) will appear on the mobile device when connected to the same network as the Apple TV. Tap the symbol to wirelessly stream the content from your mobile device onto your TV.

===Mirroring===
'''This is currently unavailable on the �鶹��Ƶ wireless network.'''
Using an [[iPad]], an [[iPhone]], or Apple Computer you can wirelessly mirror their screens onto your TV through the Apple TV. You can access this functionality through the same AirPlay symbol that would show up when the two devices are on the same network. AirPlay mirroring is only compatible with the iPad 2 or later, the iPhone 4S or later, and any Apple computer from 2011 or later.

==Controllers & Remotes==
The Apple TV ships with a remote (as pictured above).

You can also download the free Remote application from the App Store for your iPhone, iPod Touch, or iPad. In order to use the remote application with your Apple TV, you'll need to set up Home Sharing. You are also able to pair an Apple bluetooth keyboard with the Apple TV to use as a remote. '''This is currently unavailable on the �鶹��Ƶ wireless network.'''

==Connecting your Apple TV to �鶹��Ƶ' Network==
On the Apple TV, you have the option to use either a wireless network or an wired network to access many of the functions, but you can't use both of them simultaneously (so you must choose). If you are looking to use your Apple TV with another mobile device such as an iPhone, iPad, or iPod Touch, you will need to use your Apple TV on the same wireless network in which they are also registered.

When looking for the network settings on the Apple TV, it is important to note that the settings page will only display the network information in which it is connected to. So, if you wish to see a wireless network, don't plug in an ethernet cord, and vice versa, if you wish to use a wired network, do plug in an ethernet cord. To register both the wireless and wired [[MAC Address|MAC addresses]], you will need to look each of them up separately.

==Finding your MAC Address==
===Wireless===
When the Apple TV is not connected to an ethernet cable, it will display the device's wireless MAC address. To locate this address, choose General under the settings tab, then select network, and look for the Wi-Fi address. The Wi-Fi address should look something like this (01:23:45:67:89:ab)... that is your MAC address.

===Ethernet===
When the Apple TV is connected to an ethernet cable, it will display the device's wired MAC address. To locate this address, choose General under the settings tab, then select network, and look for the Ethernet address. The Ethernet address should look something like this (01:23:45:67:89:ab)... that is your MAC address.

===How to register your MAC address===
To register your Apple TV please contact the [[Technology Helpline]] with your MAC address(es) by calling x6111 from a campus phone, or 507-933-6111 from an off-campus phone.

[[Category:Apple]]
[[Category:Device]]
[[Category:Smart Devices]]

Apple TV

2020-05-13T20:20:43Z

Mgluth:

Apple Mail

2020-05-13T20:12:25Z

Mgluth:

'''Apple Mail''' (also known as '''Mail.app''') is an [[e-mail client]] for [[Apple|Apple's]] [[OS X]] [[operating system]].

==GusMail users==
Please see our [/gts/Google_Mail#Configuring_Apple_Mail Google Mail] web page for instructions on setting up GusMail on Apple Mail.

==Setting up Mail On iPhone==
Please see the [[Google Mail]] web page.

==Sending attachments==
[[Windows]] computers may not receive your attachments correctly. To ensure everybody receives your e-mail attachments, you need to follow these steps.

#Open up Apple Mail
#From your [[menu bar]], select '''Edit > Attachments'''.
#Ensure that '''"Always send Windows friendly attachments"''' is selected.

==Filtering==
Apple uses the term '''Rules''' for filtering your mail.

{{section-stub}}

==Signatures==
To manage your signatures, you need to bring up the signatures management dialog:
#When you are in Mac Mail, click on '''Mail > Preferences'''.
#Click on Signatures on the Preferences toolbar.

===Creating===
#To create a new signature, click the (+) in the signatures management dialog.
#In order to access your new signature from the drop-down menu when creating a new message, click on the new signature and drag it to any accounts you want to be able to use it. In most cases, you will click and drag it to '''IMAP account'''.

===Editing===
#To edit an existing signature, select the signature you want to edit and change the text in the box to the right of it.
#To edit the name of the signature, double-click Signature #1, etc, and rename it.

==Subscribing to folders==
All folders should be subscribed to automatically. If necessary, close Mail.app and open it up again.

==Configuring Directory Services (LDAP)==
===OS X Yosemite===
#Launch the Contacts app
#Go to the Contacts menu, and then click '''Add Account'''
#Choose '''Other contacts account...'''
#Choose '''LDAP''' in the drop down menu.

==Known Problems==
===Deleted messages reappear===
There is a known issue with the way Mac Mail handles IMAP accounts. Whenever there is any type of mail server troubles or hiccups, messages come back to your Inbox. There is nothing we/you can do to prevent this. Your only option would be to switch [[e-mail clients]], such as [[Mozilla Thunderbird]].
===Attachments don't show up properly===
Sometimes if attachment don't show up properly in Mac Mail, but they show up fine on a different Mac Mail installed on a home computer, try rebuilding the inbox by going to the '''mailbox''' menu and then click '''rebuild'''.
{{Tech help}}

[[Category:Macintosh software]]
[[Category:E-mail clients]]

Mozilla Thunderbird

2020-05-13T20:12:07Z

Mgluth:

[[Image:Thunderbird_logo.jpg|thumb|right|Mozilla Thunderbird logo]]
'''Mozilla Thunderbird''' is an [[e-mail client]] made by the [[Mozilla Corporation]]. To download Thunderbird, visit Mozilla's [http://www.mozilla.com/thunderbird/ Thunderbird] website. When installing for the first time, the Account Wizard will launch.

==Setting up a Signature==
# Open a '''Word''' document
# In the open document compose your signature (including images if you so desire)
# Go to '''File''' and down to '''Save''' and save a copy of that message as a .html file locally on your machine
# Go to '''Tools''' and then '''Account Settings'''
# Check the box that says '''Attach the signature from a file instead (text, HTML, or image)'''
# Click '''Choose''' and choose the locally saved image created previously
# Click '''OK'''
===See also===
You can also visit the [http://kb.mozillazine.org/Signatures_(Thunderbird) MozillaZine Signatures Information] page regarding how to set up extensions to make signatures a little easier in Thunderbird.

==Subscribe to Folders==
#From the '''File''' menu, select '''Subscribe'''
#Click '''Refresh'''
#Check the folders you want to subscribe to
#Click OK.

==Configuring Directory Services==
# From the '''Tools''' menu, select '''Account Settings'''.
# In the '''composition and addressing''' window,
# Click on '''use a different [[LDAP]] server''' and click '''edit directories'''.

==Setting up Templates==
# Create a new email message in Thunderbird by clicking the Write button.
# Compose the message with any text and formatting.
# When you have finished composing the template, click the File menu and then click Save As.
# From the drop-down list, choose Template. The message has now been saved as a template for future use.
# To access templates you have made, scroll down to the Local Folder section in the Folders List.
# Under Local Folders, click on the Templates folder. This folder lists all the templates you have created in Thunderbird.
# Double-click on the template you wish to use. You can now customize, address and send the message as desired.

==Migrate Thunderbird profile to new machine==
The paths linked below will tell you which folders to move in order to migrate your Thunderbird profile to a different machine.

===Thunderbird Profile Paths===
http://kb.mozillazine.org/Profile_folder_-_Thunderbird

==Thunderbird Inbox Text Size==
In order to change the Font size of the inbox in Thunderbird on a PC:
#Copy this text into a text editor:
/* * Do not remove the @namespace line -- it's required for correct functioning */

@namespace url("http://www.mozilla.or/keymaster/gatekeeper/there.is.only.xul");

/* set default namespace to XUL */

/* * Make all the default font sizes 10 pt: */

{ font-size: 10pt !important }
#Save it as userChrome.css in a place you can find it easily later.
#Open File Explorer
#Go to C:/users/*username*/AppData/Roaming/Thunderbird/profiles/*numbers and letters*.default (You will need to show hidden folders to see AppData
#Look for a folder named Chrome. If there is not one, create one
#Copy userChrome.css to the Chrome folder
#Open Thunderbird

===To customize the font size===
#Open userChrome.css
#In the * { font-size: 10pt !important; } line change the 10 to the appropriate font size.
#Some font sizes seem to mess up the sizing of pop-up boxes. You should be able to resolve this by using a smaller font.

{{stub-software}}
[[Category:Open source software]]
[[Category:E-mail clients]]
[[Category:Mozilla]]
[[Category:Windows software]]
[[Category:Macintosh software]]
[[Category:Linux software]]

Windows 10

2020-05-13T20:11:34Z

Mgluth:

Windows 10 is Microsoft's latest operating system. Windows 10 was released on July 29th, 2015. New versions of Windows 10 are released twice a year.

==Adding GusMail account==
Adding an account in Mail application
#Open the application 'Mail'
#Click add an account
#select 'Google' for the account type
#enter your username@gustavus.edu and hit enter.
#a gustavus log-in page will appear enter your gustavus username and password
#Windows will ask for access to a number of things. Click 'Allow'
#remember sign in info, click 'yes' or 'skip'
#Your gustavus email account will appear and you can click 'Ready to go' to use the Mail Application.

==Removing a GusMail account==
Removing an account in Mail Application
#In Mail click on the settings 'gear' near the bottom of the applications interface
#click on Accounts
#click on the Account you want to remove
#click on 'Delete account' and click on delete again when prompted

[[Category:Windows software]]

Microsoft Outlook

2020-05-13T20:08:21Z

Mgluth:

'''Microsft Outlook''' is an [[e-mail client|email client]] created by [[Microsoft]] as part of their [[Microsoft Office]] suite of applications.

==Configuring Outlook==
===Email===
====Configuring IMAP====
Each version of Outlook is slightly different. These instructions will help you configure Outlook.

=====Setup a new account=====
Go to '''File''' and click '''Add account''' near the top of the page.

Select '''Manually configure server settings or additional server types''', then click next
[[Image:Server.gif|thumb|530px]]

<div class="clear"> </div>

Select '''Internet E-Mail''', then click next.
[[Image:IMAP.gif|thumb|530px]]

<div class="clear"> </div>

===Calendar===
====Syncing the Outlook calendar with Google Calendar====
At this point, Google has discontinued syncing with Google Apps for Education users not using Google Apps for Education Mail. If you set it up early on, it should continue to work. However, it will not work for new users.
====Importing friends' Google Calendars====
If you are an Outlook calendar user and your friends use Google Calendar, they can still share their calendar with you, so you can view it in Outlook.
#Have them find their Private Address ICS URL of the calendar they wish to share with you.
#Have them send it to you.
#Type this address into Internet Explorer. Replace the (https) with (webcal) so the address looks like webcal://www.google.com...... and hit enter.
#By going to this address, Microsoft Outlook with open and ask to add this calendar.
#It will update every time Outlook looks for new mail.

====Invitations to Google Calendar users====
At the current time, there is no solution available to invite Google Calendar users to your Outlook created events. However, Google Calendar users can invite you to events and you can accept their invitation in Outlook, which will add it to your Outlook Calendar.

===Address Book===
====Configuring LDAP====
Lightweight Directory Access Protocol (LDAP) allows you to use the �鶹��Ƶ directory to efficiently find e-mail addresses.

To set up LDAP in Microsoft Outlook 2010:
#Launch Outlook.
#Click on the '''File''' tab.
#Click on '''Account Settings''' and then "Add and remove accounts or change existing connection settings."[[Image:Outlookaccountsettings.GIF|thumb|900px]]
#Click on the '''Address Books''' tab and then click '''New...'''. [[Image:Outlookdirectoriesaddressbooks.GIF|thumb|900px]]
#Choose '''Internet Directory Service (LDAP)''' and then click '''Next >'''. [[Image:Outlookaddnewaccount.GIF|thumb|900px]]

[[Category:Tutorials]]
[[Category:E-mail clients]]

Microsoft Outlook

2020-05-13T20:08:07Z

Mgluth:

Microsoft Outlook

2020-05-13T20:07:49Z

Mgluth:

Senior CA Meeting Agendas

2020-05-13T20:06:26Z

Mgluth: /* Spring Semester */

==Meeting Agenda==

===Fall Semester===

===Spring Semester===

==Meeting Minutes==

Run the morning meeting

2020-05-13T20:04:56Z

Mgluth:

To efficiently run the morning meeting:

* Make sure you are at work at 8am.
* Log-in to Fusion and open all of the tickets that are unassigned.
* Open the weather for the day.
* Gather everybody in the Morning meeting area by 8:15am.
* Meet, greet, everybody, ask an interesting question to start off the day. For example, "How's everybody doing?" Well, maybe something more interesting than that, or an interesting [http://www.youtube.com/watch?v=qg1ckCkm8YI youtube] clip.
* Run through the database and ask for volunteers on unresolved cases. If nobody volunteers, we can make up an interesting game to decide who gets to do it.
* Usually we try to get done with the meeting by 8:30-8:45am.

[[Category:Summer]]

List of shortcut URLs

2020-05-13T19:57:14Z

Mgluth:

Below is a list of shortcut URLs for the �鶹��Ƶ website. This list is not intended to be comprehensive.

{| class="fancy"
|-
! Website
! Shortcut URL
|-
| WebAdvisor
| [http://gustavus.edu/go/webadvisor /go/webadvisor]
|-
| WebAdvisor — Students
| [http://gustavus.edu/go/webadvisor/students /go/webadvisor/students]
|-
| WebAdvisor — Faculty
| [http://gustavus.edu/go/webadvisor/faculty /go/webadvisor/faculty]
|-
| WebAdvisor — Employees
| [http://gustavus.edu/go/webadvisor/employees /go/webadvisor/employees]
|-
| GTS Tools
| [http://gustavus.edu/go/tools /go/tools]
|-
| Book Mark
| [http://gustavus.edu/go/bookmark /go/bookmark]
|-
| Moodle
| [https://moodle.gac.edu/ moodle.gac.edu]
|-
| Printing
| [http://print.gac.edu print.gac.edu]
|-
| Library
| [http://gustavus.edu/library gustavus.edu/library]
|}

[[Category:�鶹��Ƶ website]]

How to Make a Wiki

2020-05-13T18:44:49Z

Mgluth:

You must first login to make a wiki. Do so on the toolbar on the side.

==Creating a Page==
Search the page name that you wish to create. If the page doesn't exist, this message will appear:

''"There were no results matching the query. Create the page "How to Make a Wiki" on this wiki!"''

The name of your page will show up in red. Click this name and it will bring you to your new empty page.

==Editing a Page==
Once your page is created, use the toolbar on the left-hand side of the page.
#View your page
#Under the '''Views''' section, click '''Edit'''
Now you are editing your entire page.

===Formatting a Page===
*To write in bold use three single quotation marks around the text: <pre>'''To Boldly Go'''</pre>
shows up as '''To Boldly Go'''

*To write in italics use two single quotation marks:
<pre>''Italics''</pre>
shows up as ''Italics.''

*To create a heading, use two equals signs before and after your text:
<pre>==Heading==</pre>

*To create subheadings, simply add more equals signs. The more you add, the smaller the heading will be.
<pre>===Subheading===</pre>
<pre>====Smaller Subheading====</pre>

*To show the code for something you are writing, put <.pre> in front of the code and <./pre> at the end, without the periods between the characters.

==Making a List==
There are two ways to make a list - numerically and with bullet points.

==Adding A Link==
*To add a link you do a left braket, type the link in, type a space, and then type the name of the link
*[link address name of link]

====Numerical Lists====
To make a numerical list, put '#' in front of each item.

For example,
<pre>#Boil potatoes
#Mash potatoes
#Stick potatoes in a stew.</pre>

Should read:
#Boil potatoes
#Mash potatoes
#Stick potatoes in a stew.
====Bullet points====
To make a bullet-point list put a star,'*', in front of each item.

For example,
<pre>*This
*Is
*A
*List</pre>

Should read:
*This
*Is
*A
*List

==Inserting an Image==
#On the left toolbar, scroll down to '''Tools'''
#Select '''Upload file'''
#Under 'Source File', hit the '''Upload File''' button
#Find the file you wish to upload and select it.
#Scroll down and hit '''Upload File'''

Go to the page you are editing and navigate to the section where you want the image, in edit mode. On the toolbar above the main text of your page, click on the '''Embedded File''' button, which looks like a portrait.
[[File:Spiritwolf.png|200px|thumb|right|This is a spirit wolf.]]
Text saying <pre>[[File:Example.jpg]]</pre>should appear. Put the name of your file in place of '''Example.jpg'''. The name of the file should match the name of the file you uploaded.

Your image should appear as the full version of your file.

===Formatting an Image===
*To move an image to the left or right of the page, use this text:
<pre>[[File:Example.jpg|left]]</pre>
<pre>[[File:Example.jpg|right]]</pre>

*To adjust the size of an image:
<pre>[[File:Example.jpg|300px|thumb]]</pre>
This example will produce a 300-pixel wide rendition of your image. Change the '300px' to whatever size you desire.

*To have a description beneath your image, just type your description after a '|'.
<pre>[[File:Example.jpg|left|This image is on the left.]]</pre>

*To combine them all, as in the example image on this page:
<pre>[[File:Spiritwolf.png|200px|thumb|right|This is a spirit wolf.]]</pre>

==Making a Table==
{| class="wikitable" border="1"
|-
! header 1
! header 2
! header 3
|-
| row 1, cell 1
| row 1, cell 2
| row 1, cell 3
|-
| row 2, cell 1
| row 2, cell 2
| row 2, cell 3
|}

To make a table such as the one above, use this code:
<pre>{| class="wikitable" border="1"
|-
! header 1
! header 2
! header 3
|-
| row 1, cell 1
| row 1, cell 2
| row 1, cell 3
|-
| row 2, cell 1
| row 2, cell 2
| row 2, cell 3
|}</pre>

Where '''Header 1''' is, insert your own header, keeping all other formatting the same. Do the same with '''"Row 1, cell 1"''', replacing it with your own table contents.

To change the size of the table, add or take out '''Header''' and '''row/cell''' sections as needed.

[[Category:Tutorials]]

Disabling Intel MyWifi

2020-05-13T18:39:19Z

Mgluth:

== To Disable Intel MyWiFi ==

== Abbreviated ==

#Go to start menu.
#Click onto all programs.
#Find Intel PROSet Wireless and click on it.
#Then under that you will have to click on Intel My WiFi Technology.
#This will bring up the Intel My Wifi Utility.
#You will first want to go to Options which is located next to help near the top right of the window.
#Once you click onto options. It will bring up a new window in which you will want to be under the General tab.
# Under the General tab. You will want to uncheck the two boxes.(Automatically enable Intel My WiFi Technology on system startup and show taskbar icon)
# Then click OK.
# After Accomplishing that. You will want to Disable it which is done by clicking the Red Disable button on the right side of the window.
# You now have disabled Intel MyWifi!

== Detailed ==

1. Go to start menu.

[[File:Start_menu.JPG|650px]]

2. Click onto all programs.

[[File:All_programs.JPG]]

3.Find Intel PROSet Wireless and click on it.

[[File:INtel.JPG]]

4.Then under that you will have to click on Intel My WiFi Technology.

[[File:Program.JPG‎]]

5.This will bring up the Intel My Wifi Utility.

6.You will first want to go to Options which is located next to help near the top right of the window.

[[File:Options.JPG‎]]

7.Once you click onto options. It will bring up a new window in which you will want to be under the General tab.

[[File:General.JPG‎]]

8. Under the General tab. You will want to uncheck the two boxes.(Automatically enable Intel My WiFi Technology on system startup and show taskbar icon)

[[File:Boxes.JPG‎]]

9.It now should look like this.

[[File:New_Options.JPG]]

10. Then click OK.

[[File:OK.JPG‎]]

11. After Accomplishing that. You will want to Disable it which is done by clicking the Red Disable button on the right side of the window.

[[File:Disable.JPG‎ ]]

12. You now have disabled Intel MyWifi!

[[Category:Tutorials]]

Surface Pro

2020-05-13T18:36:58Z

Mgluth:

The Surface Pro is a tablet released by Microsoft.

==How do I use the Surface Pen to make handwritten comments on papers and PDFs?==
===Word 2016===
To make handwritten comments directly on the Word document:
#Click on the Review tab
#Click Start Inking
#Choose the pencil tool or the highlighter tool.

===Adobe Acrobat===
To make comments on PDFs in Adobe Acrobat:
#Click View
#Click Tools
#Click Comments
#Click Open

For more information, please visit [https://helpx.adobe.com/acrobat/using/commenting-pdfs.html Adobe's article on Commenting in Acrobat]

==How do I make my hand drawn shapes into nice looking shapes in Powerpoint?==
#Click Ink Tools
#Click Pens
#Click Convert to Shapes

==Troubleshooting==
===Can I print here at �鶹��Ƶ with my Surface Pro?===
While the [[Surface Pro]] is able to print to �鶹��Ƶ printers, the Surface RT is unable to print to the printers at �鶹��Ƶ. The [[iPad]] is also unable to print to the printers here at �鶹��Ƶ.

[[Category:Hardware-related stubs]]

Sign in chrome

2020-05-13T18:33:42Z

Mgluth:

== '''Instructions for students and faculty members who are Gusmail users''' ==

After you changed your password after migrating to Gusmail, you may have trouble signing into your Google Chrome browser, to import your Google account bookmarks, history, extension etc. The class of 2020 students have been automatically using Gusmail.

Follow through the steps on this page to sign in Chrome browser.

'''Step 1''': Go to "settings" under Chrome hamburger menu. A settings tab will open up.
[[File:1.PNG|500px]]

'''Step 2''': Click on "Sign in your account".
[[File:2.PNG|800px]]

Ignore the new sign-in tab that automatically opens up. Going back to the settings tab, you will find a small sign-in window. Fill out your �鶹��Ƶ username and password there.
[[File:3.PNG|750px]]
[[File:4.PNG|750px]]

'''Step 3''': When the sign-in process is processing, it may open multiple additional sign-in tabs. Ignore them.
Finally, Chrome will ask you to link your Google data and Chrome settings. Click on "Link Data". Your Chrome bookmarks will start appearing on the bookmark bar and the browser theme will change (if you previously use a nondefault theme). If the spinning wheel doesn't go away after a while, you can close Chrome and open up a new Chrome window.
[[File:5.PNG|800px]]

[[Category:Tutorials]]

Mozilla Thunderbird Tutorial

2020-05-13T18:29:43Z

Mgluth:

[[Image:Thunderbird_logo.jpg|thumb|right|Mozilla Thunderbird logo]]
Mozilla Thunderbird is an [[e-mail client]] made by the [[Mozilla Corporation]]. To download Thunderbird, visit Mozilla's [http://www.mozilla.com/thunderbird/ Thunderbird] website.

This tutorial will presume that you have installed and configured the Thunderbird email client. If you need help or assistance with configuring Thunderbird, please see [[Mozilla_Thunderbird#Configuring_Thunderbird | Configuring Thunderbird]] or contact the Technology Helpline.

==Thunderbird Main Window==
By default the Thunderbird window is divided into three panes. There are three different views available, from the '''View''' menu select '''Layout'''. Classic, Wide or Vertical - try each one until you find the one that works the best with your work habits.
[[Image:Tbverticalview.gif|thumb|VerticalView]]
[[Image:Tbwideview.gif|thumb|Wide View]][[Image:Tbclassicview.gif|thumb|Classic View]]

The top or left pane shows you your mailboxes. The middle pane your messages and the bottom or right your messages.

==Thunderbird Toolbar==
[[Image:Tbtoolbar2.jpg | 550 px]]

===Get Mail===
The Get Mail button checks for new mail on the mailserver. Thunderbird will also check for new mail on it's own. You can adjust how and when Thunderbird checks on it's own by selecting '''Account Settings''' from the '''Tools Menu''', on the '''Server Settings''' area adjust the '''Check for new messages every X minutes''' setting.

===Write===
The Write button is for composing a new blank email message.
===Address Book===
The Address Book button will open Thunderbird's Address Book. Here you can manage contacts.
===Reply===
When a message is selected in the mailbox window the reply button will start a reply message to that message. Reply sends only to the sender of the original email. To change where your reply is added to the message (above or below the original) from the '''Tools Menu''' select '''Account Settings''' in the '''Composition and Addressing''' section adjust the '''Automatically quote the original message when replying then''', section.

===Reply All===
When a message is selected in the mailbox window the reply all button will start a reply message that will be delivered to everyone that the original message was sent to.
===Forward===
When a message is selected in the right pane, the Forward button allows you to forward a message to another email address.
===Delete===
The Delete button moves the currently selected message or messages to the Trash mailbox.
===Junk===
Thunderbird may interpret certain messages as being Junk. You can use this button to toggle back and forth between Junk and not Junk. Junk messages have their images hidden.
===Print===
The print button allows you to print the email message currently selected.
===Stop===
The Stop button stops the current incoming traffic (message transfer).
==Account Settings==
Detailed directions for configurations for using �鶹��Ƶ email accounts with Thunderbird are available at [[Mozilla_Thunderbird | Configuring Mozilla Thunderbird]]. Additional configuration options are available from the '''Tools''' - '''Account Settings''' menu.
===Signatures===
[[Image:Signature.jpg|thumb]]Thunderbird can automatically append a signature to every email message you send.
#You need to create that file. Open a new message in Thunderbird and create the signature you desire (including images if you so wish)and then save it somewhere on your hard drive. You could use your Desktop or your My Documents folder.
#To attach the signature to your emails, from the Tools menu select Account Settings. Click the '''Choose''' button and navigate to the file you save as your signature.

There are Extensions that allow you to have multiple signatures and to turn signatures on and off.
[https://addons.mozilla.org/en-US/firefox/addon/611 Signature Switch 1.4.2]

===Reply Behavior and LDAP Settings===
'''Reply To''' behavior and '''LDAP Settings''' are found on the Composition and Addressing tab. From the '''Tools Menu''' select '''Account Settings''' and in the '''Composition and Address Tab''' you can adjust the Reply to behavior in the '''Composition''' area to your preferences.

In the Addressing section, click on '''use a different [[LDAP]] server''' and click '''edit directories'''. There you will need to click '''add''' and put in the settings displayed in the picture.

[[Image:Ldap.JPG|frame|LDAP settings]]
<div class="clear"> </div>

[[Category:Tutorials]]

Mozilla Thunderbird Tutorial

2020-05-13T18:28:45Z

Mgluth:

Mozilla Thunderbird Tutorial

2020-05-13T18:28:29Z

Mgluth:

Information Security

2020-05-13T18:25:49Z

Mgluth:

As a member of the �鶹��Ƶ Community, we are all responsible for the information we store or share across all of our devices. Review the following policies and guidelines to ensure safe computing habits.

==[/gts/security/bestpractices.php Best Practices]==

==[/gts/security/filesharing.php Information Storage and File Sharing]==

==[/gts/security/ Learn more about information security]==

[[Category:Security]]

Summer: Action Items

2020-05-13T18:14:41Z

Mgluth:

;VendPrint :- decisions made regarding management and plan
;VendPrint :- Color Printers set up on lab images
;GTS Tools Pages :- Add the ability for CAs to change passwords - temporarily for the move in period (done 8-28)
;GReg Admin :- make the notes field required (done 8-28)
;Signs :- Wireless in dorms -DONE
;Signs :- Dorm Storm and Laptop Triage in dorms - DONE
;Freshman Survey :- questions to ask ? We thought about doing this in GReg, but it will be easier on the survey -DONE
;GIS Lab :- machines placed, post images and frozen - DONE
;Nobel 206 :- machines imaged and post images and frozen
;Olin Lab :- machines imaged and post imaged and frozen (windows)
;OTClassroom :- machines images and post imaged and frozen (windows)
;Image and machines prepared for Hands on Connectivity Session for Consulting Assistants -DONE
;IT Staff Introductions for Training: - scheduled
;Paper in Res-Hall and other labs - DONE
;Signs in labs: that direct people to contact the Helpline for help - as we have no assistants there. -DONE
;Confer Digital Arts lab :- machine imaged and post imaged
;Rescue disk :- Updated anti-virus disk and spyware, need to put 4250 HP laserjet drivers on this. -DONE

[[Category:Summer]]

Summer 2009 Training Classes

2020-05-13T18:13:36Z

Mgluth:

Technology Services is offering the following training classes this summer. Please call the Technology Helpline at x6111 to register for any of the following classes. All classes will be held in the Olin Hall Technology Classroom.

;Basic Word 2007 for Windows
:'''2 pm on July 27'''
:'''11 am on Aug 20'''
:An introduction into the newest version of Microsoft Word. You'll learn how to use the new ribbon, office button and the different views and contextual tabs, galleries and live previews. This hands on class will help the new to Word and the new to Word 2007 users.

;Basic Word 2008 for Macintosh
:'''11 am on July 29'''
:'''3 pm on Aug 10'''
:An introductory, hands on class for the newest Microsoft word processor for the Macintosh. You'll learn how to use the new tool bar, elements gallery and pre-designed headers, footers and bibliographies. This class will help the new to Word and the new to Word 2008 users.

;Email Basics
:'''2 pm on July 24'''
:'''10 am on Aug 19'''
:IMAP, POP, SSL, Quota - need help deciphering all the email information out there? This is the class for you. You'll learn about email basics, and more. You'll learn the different options for checking, sending, syncing and securing your �鶹��Ƶ (and other) email accounts. We'll talk about attachments, signatures, mailing lists and other mail related topics.

;Internet Safety
:'''10 am on July 28'''
:'''3 pm on Aug 6'''
:Phishing, Social Networking, Twitter, Facebook, Viruses, Spyware. What can you do to make sure you don't become a victim? You'll learn about the precautions you should take when you are on the internet.

;Google Calendar
:'''11 am on July 22'''
:'''2pm on Aug 18'''
:[http://google.gustavus.edu http://google.gustavus.edu]. Do you need an online collaborative calendaring system? Google Calendar might be the answer for you. We'll demonstrate the features of this online collaborative tool available to the campus community. This hands on class will allow you to take Google Calendar for a test drive.

;Windows Getting Started
:'''3 pm on July 30'''
:'''11 am on Aug 11'''
:Learn the basics of the Windows operating system. Do you want to learn more about the Windows operating system? Control Panels, Networking, Applications, Start Menus, Task Bars, Memory, how do they all work together? This class will help you learn more about the Windows operating system.

;Macintosh Getting Started
:'''10 am on July 23'''
:'''11 am on Aug 5'''
:Learn the basics of the Macintosh operating system. This class will focus on concepts from early version of OS X through the latest OS version, OS X Leopard. Learn about System Preferences, Networking, Applications, Dock, Memory, Upgrades and how they all work together. Come see how easy it is to work and play on a Macintosh.

[[Category:Summer]]

User:Molson5

2020-05-13T18:12:05Z

Mgluth:

[[Image:MatthewOlson.jpg|embed|right|300px]]

''Matt is no longer a student at �鶹��Ƶ. He graduated in the spring of 2009, and since moved on to bigger and exciting things!''

Matt Olson is a '''Senior Consulting Assistant''' at [[Technology_Services | �鶹��Ƶ Technology Services]].

=Current Life=
Matt will be entering his Senior year at �鶹��Ƶ where he is studying Economics.
He is very involved with school being apart of Student Senate as one of the Co-Presidents, he is a Gustie Greeter, a member of the Epsilon Pi Alpha Fraternity, Communication Coordinator of Study Buddies, and sings for the �鶹��Ƶ Choir. When Matt is not a "student", you can find him on the Golf course with his friends and family.

=Hobbies=
Matt loves to play the game of Golf and has had the passion for it all his life.
Matt also loves to ski in the winter time. He will usually take a ski trip with family or friends every year out west.
Music is also a big part of Matt's life. He likes to sing and play piano and it lets him escape the reality of life when things get stressful.

[[Category:Former personnel]]

Summer Friday Lunch

2020-05-13T18:11:27Z

Mgluth:

One of perks of working for [[GTS]] over the summer is a free lunch every month of the staff’s choosing.

Additionally, during the summer staff are treated to a breakfast on every '''Friday'''.

'''Lunch decisions''' are the ''responsibility'' of the [[Summer: Dutyperson Duties |Dutyperson]].

[[Category:Summer]]

User:Stitcomb

2020-05-13T18:01:32Z

Mgluth:

==Who is Stephen?==
[[Image:StephenTitcombe.jpg|right|520px]]
That is all....until I have more time to update this.
==Interests==
I'm also a big fan of the '''Fail Whale'''
[[Image:Whale.png|right|520px]]

[[Category:Former personnel]]

Summer Staff: Things to Know

2020-05-13T17:59:46Z

Mgluth:

Here are some general things to know about working during the summer in the Technology Services department.

==Work Hours==
* You are expected to arrive at 8am to your workstation, and be in the OTC classroom by 8:15 am. The day ends at 4:45pm.

===Lunch Hour===
* You are alloted 45 minutes for lunch every day. Please coordinate with others so we have enough people to staff the lunch hour.

===Breaks===
* You are allowed two 15 minute breaks throughout the day, one in the morning and one in the afternoon.

==Summer Hours==
[http://www.gustavus.edu/gts/Technology_Helpline#Summer_hours Helpline Summer Hours]

==Vacation/Sick Policy==
* You must take 2 weeks of vacation during the summer.
* You must schedule your vacation days a week in advance by emailing dutyperson.
* If you are sick, please call/email Teri's phone or email dutyperson.
* Please know that GTS counts on your presence everyday that you are scheduled to work.

==Phone Etiquette==
* Please remember to answer the phone with the following greeting: "Technology Helpline, this is (insert name), how can I help you?"
* The person on the phone does not need to know the exact location of someone, if they are not here. For example, if Jessie is at the doctor, all they need to know is that he is out of the office, and ask if you can forward them to his voicemail.

==Cart Policy==
*Remember that you represent the entire GTS staff when using the cart.
* The key for the Golf Cart will in the key box to ensure it is available when needed.
* Please respect the pedestrians on the sidewalks. They have the right of way.
* Please respect the property of �鶹��Ƶ. Please make sure to always avoid driving on the grass.
* Please remember to obey the traffic laws on Ring Road. You will be fined for failing to stop at a stop sign.
* Please remember the cart is not street-legal; this means it may only be driven on campus.
* Please use caution when hauling equipment in the cart(s).

==Dress Policy==

* Please make sure to wear closed-toed shoes while working. You will be asked to move semi-heavy equipment on a fairly regular basis.

* Please make sure to wear appropriate clothing to work. Many times you will be lifting computers or monitors, on the floor installing a computer, visiting faculty and staff members offices on a regular basis, and last of all, Olin is air conditioned all summer, you will get cold. Former employees from the summer would probably recommend a sweater and pants.

==Keys==

* Please be aware of the responsibilities that come with the privileges of having access to many of the rooms/offices on campus. Please be respectful of others privacy.

* Keys must be returned at the end of the day. If you leave at the end of the day with your grey-box keys, please call Safety and Security and return them immediately. Most likely, they will let you in to the office area to exchange keys.

==Alarm Systems==

* There are a handful of offices, that during the summer, have alarms set. Although you have a grey-box key to unlock the door, the alarm will sound.
* These offices include: Health Services, Dean of Students office, the Art 105 room, Registrar's Office, Media Services, "IT", Hillstrom Museum, Bookmark, Counseling Center, and the Post Office.

If you trip an alarm, please do not panic. Find a phone and call x8888 and let them know who you are and where you are at. They will most likely know where you calling from and know why you are calling.

[[Category:Summer]]

Category:Summer

2020-05-13T17:56:15Z

Mgluth: Created blank page

Snipping Tool

2020-05-11T19:09:10Z

Mgluth:

'''Snipping Tool''' is a built-in screen capture utility in [[Windows 7]], [[Windows 8]], and [[Windows 10]].

To use Snipping Tool:

#Click the Windows key
#Search for Snipping Tool and hit enter.
#Click on the down button next to the new button.
#Choose your desired snipping tool.
#After grabbing the screenshot you want, you will have the option to save it to your computer, email it, or print it.

[[Category:Windows features]]

Snipping Tool

2020-05-11T19:09:02Z

Mgluth:

Snipping Tool

2020-05-11T19:06:24Z

Mgluth:

LyndaPro

2020-05-11T18:48:29Z

Mgluth:

[[File:Lyndacom image.jpg |right]][http://www.Lynda.com Lynda.com] is an online technology training resource.

Users can access the lynda.com library 24/7 from desktops, laptops, smartphones, or tablets. Use the lynda.com app for iPhone, iPad, or Android or log in via the lynda.com mobile site. Watch entire courses or single tutorial videos as needed, share course playlists, bookmark courses you’d like to watch, or use exercise files to follow along with the instruction as you learn, and much more.

For more information about Lynda, please see:
[http://www.lynda.com/home/VideoPlayer.aspx?lpk4=73 Lynda.com Introduction]

'''LyndaPro is no longer used by �鶹��Ƶ. Instead, [[Hoonuit]] fills the same role that LyndaPro once did. [[Hoonuit]] is available for all �鶹��Ƶ faculty, staff, and students.'''

[[Category:Tutorials]]

LyndaPro

2020-05-11T18:47:58Z

Mgluth:

[[File:Lyndacom image.jpg |right]][http://www.Lynda.com Lynda.com] is an online technology training resource.

Users can access the lynda.com library 24/7 from desktops, laptops, smartphones, or tablets. Use the lynda.com app for iPhone, iPad, or Android or log in via the lynda.com mobile site. Watch entire courses or single tutorial videos as needed, share course playlists, bookmark courses you’d like to watch, or use exercise files to follow along with the instruction as you learn, and much more.

For more information about Lynda, please see:
[http://www.lynda.com/home/VideoPlayer.aspx?lpk4=73 Lynda.com Introduction]

'''LyndaPro is no longer used by �鶹��Ƶ. Instead, [[Hoonuit]] fills the same role that LyndaPro once did. Hoonuit is available for all �鶹��Ƶ faculty, staff, and students.'''

[[Category:Tutorials]]

Bventry

2020-05-11T18:30:19Z

Mgluth:

[[Category:Former personnel]]

Beck Academic Hall Classroom FAQ

2020-05-11T18:18:34Z

Mgluth:

==General Classroom information==

*There are light switches near the door and near the [[Crestron]] control panel.
*The shades are motorized, the buttons are near the control panel. There is an up, stop, and down button.
*The projector screen is not motorized
*For your convenience, there are multiple power outlets on all four walls.
*There are ethernet ports available on three walls
*To use the [[Epson Projection Software]] you must connect to either wireless network: �鶹��Ƶ or �鶹��ƵSecure.
* The podium has a Lenovo and Macintosh charger in it. To use these chargers, the podium must be plugged into the wall.
*The projectors will not rotate to any other wall, except for where it is currently pointed. They do not swivel.
*Guests may use the �鶹��ƵGuest network, however they are unable to use the EasyMP wireless connection method while connected to this network.

==Using the Crestron Control Panel==
===On===
Turns the projector on.

===Off===
Turns the projector off.

===Volume Knob===
The volume should start at 75% of full volume when the projector is turned on. You can rotate the knob to increase the volume or decrease the volume. There is an indicator light to show what level the volume is currently set at.

===Laptop (VGA/Mini DisplayPort) Input (Wired Method)===
Hardwired connection to the projector from laptop (Guests will need to use this method)
#Turn on projector
#choose the laptop source
#connect to wifi network �鶹��Ƶ or �鶹��ƵSecure, guest will need to connect to �鶹��ƵGuest
#plug laptop into the power supply
#plug video cable into laptop
##plug in sound cable
##adjust volume
##adjust lighting
#when done, turn projector off and put cables back in box

===HDMI Input (Wired Method)===
This input is designed for devices such as blu-ray players and other HD components.
#Turn on projector
#Plug in HDMI cable to the wall jack below the Control Panel
#Choose the HDMI source
#Turn off projector when done.

===Video Input===
The input on the Control Panel is designed for devices that use RCA (red, white, yellow) cables such as DVD players, VCRs, etc.

#Turn on projector
#Plug in RCA cables to the wall jack below the Control Panel. Be sure to match up the colors to the wall jack inputs.
#Choose the Video source
#Turn off projector when done.

===Easy MP Input (Wireless method)===
Use this to wirelessly project your computer via the [[Epson Projection Software]], also known as Easy MP. (if using video or sound, please use the wired connection for best results)

#Turn on projector by pressing the On button on the Control Panel
#Choose EasyMP source on Control Panel
#Connect laptop to the wifi network �鶹��Ƶ or �鶹��ƵSecure
#Plug laptop into power on the podium, make sure podium is plugged in
#Open EasyMP software on laptop. (If it isn't already installed, please feel free to download the [[Epson Projection Software]])
#Choose projector check box and hit connect (look for room number)
#If you want to be sure that nobody takes control of your screen, be sure to select 'disable interrupt' checkbox
#You can select up to four projectors to project your computer screen to
#When done, disconnect using the EasyMP software, and turn projector off

===AV Mute===
The AV mute button will turn off the audio and video of whatever is projected on the screen as long as the button is activated. You can bring back the audio and video by pressing this again.

===CC===
For devices that are capable of Closed Captioning, this will enable Closed Captioning when this button is pressed.

[[Category:Classroom Technology]]

Wireless printers

2020-05-11T18:17:21Z

Mgluth:

If you would like to use your own wireless printer on campus, please contact Technology Services by calling 507-933-6111 or ext. 6111 from a campus phone. Please provide the following information:
#Student Username
#Printer Model and Model Number
#Wireless [[MAC address]]

==Finding Your Printers MAC Address==
===HP===
From the control panel of your printer, print a Network Configuration page and Wireless Network Test report, and locate the MAC address.

For more information please see the [http://h30495.www3.hp.com/p/_wireless/faq.html HP Wireless Printing Common Questions] page.

==After you Call Technology Services==
After you have called GTS and provided us with your student username, printer model and model number, and wireless MAC address, please restart (unplug/plug in the power cable) your printer.

[[Category:Printing]]

Infobase

2020-05-06T21:36:16Z

Mgluth:

==What is Hoonuit?==
Hoonuit, formerly Atomic Learning, is available to ALL �鶹��Ƶ Faculty, Staff and Students!

Hoonuit is an online, on demand, training site that offers over 50,000 tutorial videos on over 250 technology applications, including Microsoft, Google, and Adobe. Topics are subdivided into very small chunks, and presented in videos of one or two minutes, so learners can easily and quickly find the training they need on specific topics. Instructors can pull Hoonuit videos directly into their Moodle courses.

24/7 access to training offers flexible, just-in-time learning - just navigate to gustavus.edu/hoonuit and login using your GAC Credentials! No more registering or waiting for a class to happen some time in the future - Hoonuit narrated video tutorials are ready when you are! Simply type your keywords, optionally add filters for application, topic and category, and click the Search button.

==How do I access Hoonuit?==
Navigate to [/hoonuit /hoonuit] and login using your GAC email username and password
Helpful tips:
*You can access Hoonuit from any computer, tablet, or mobile device using the web. No app to download, just open a web browser! (Safari, Chrome, Firefox are all supported)
*Web browser with 3rd Party Cookies enabled, and either the Flash or QuickTime plugin.

==YouTube Video: Get Started using Hoonuit at �鶹��Ƶ==
https://youtu.be/a4ZvsAkbt3w [https://youtu.be/a4ZvsAkbt3w]

==Get Started Guide to Hoonuit==
https://drive.google.com/open?id=0B34El9XUu7t3anNqU2RRN0hhdzQ [https://drive.google.com/open?id=0B34El9XUu7t3anNqU2RRN0hhdzQ]

==Embed Hoonuit Tutorials in Moodle and Track Results==
https://youtu.be/bzDdM5_TiHc[https://youtu.be/bzDdM5_TiHc]

[[Category:Tutorials]]

Google Cloud Print

2020-05-06T20:48:36Z

Mgluth:

{{PrintQuickLinks}}

==Google Cloud Print==
�鶹��Ƶ printers integrate with Google Cloud Print to allow printing from any application that supports Google Cloud Print. To learn more about supported applications, please visit [https://www.google.com/cloudprint/learn/apps.html https://www.google.com/cloudprint/]

===Students===

The [/gts/Adding_a_Student_Lab_Printer#Follow_Me_Printer FollowMeStudentPrinters] queue is available to all students when logging into a supported Google Cloud Print application with their �鶹��Ƶ account credentials. This queue will allow print jobs to be sent to any student printer.

[[Category:Printing]]

Nexus Player

2020-05-06T20:25:30Z

Mgluth:

A Nexus Player is a streaming device that connects to your TV's HDMI port. The Nexus Player is made by Google.

==Features==
* Built in apps/channels to stream Netflix, Hulu, etc.
* Built in game console

==Specs==
* 1.8GHz Quad-core Intel Atom processor
* 802.11ac wireless

==Use at �鶹��Ƶ==
These devices are not recommended on the �鶹��Ƶ network. Although it can do screen casting, this feature will not work on the �鶹��Ƶ wireless network.

==Finding the MAC address==
The Wi-Fi MAC address is located on the outside of the Nexus Player packaging.

==Registering on the �鶹��Ƶ Network==
Please call the Technology Helpline (507-933-6111) or email helpline@gustavus.edu with the MAC address before running through the Setup Wizard.

[[Category:Smart Devices]]

Nexus Player

2020-05-06T20:24:20Z

Mgluth: /* Use at �鶹��Ƶ */ Changed "recommended" to "not recommended"