Technology Services Wiki - User contributions [en]

User:Mbeyer2

2012-01-18T20:58:35Z

Mbeyer2:

===Max Beyer===
[[Image:NewZealandMax.jpg|300px|right]]
Max is currently a full time student at [http://www.gac.edu �鶹��Ƶ] pursuing a Bachelor of Arts Degree in Computer Science, and a full time [http://en.wikipedia.org/wiki/Friendship friend]. While on campus, he stays involved and busy. He's recently served as the president of LineUs, an on campus improv comedy troupe. He sings with the �鶹��Ƶ Choir, and currently serves as the Robe Manager. He also is a member of Gustie Greeters, a group of students that aid in first year orientation. Finally, Max works as a Consulting Assistant at the [[GTS|�鶹��Ƶ Technology Services]] help desk, and most recently serves as the Web Editor for the Gustavian Weekly.
His interests include:
*playing guitar
*piano
*singing
*writing music
*learning about computers
*New Technology
*flying kites
*skiing (both water and downhill)
*disk golf
*ultimate frisbee
*being around people
*dogs
*sunsets
*the simple pleasures life provides

===Background===
====Family====
Coming from a [http://en.wikipedia.org/wiki/Family family] of 2 [http://en.wikipedia.org/wiki/Brother brothers] and 1 [http://en.wikipedia.org/wiki/Brother sister], Max has spent 18 years of his current 21 year old life living in the beautiful town of Saint Peter, MN. Though considered a [http://dictionary.reference.com/browse/townie townie] by most, he considers himself someone who coincidentally remained in the same location for a great deal of his life. Yes the drives from his college to his home are indeed "long and scenic," and people enjoy reminding him about this fact.
====Achievements====
When Max was in kindergarten, he joined [http://www.scouting.org/scoutsource/CubScouts.aspx cub scouts], and in 4th grade started lessons in [http://en.wikipedia.org/wiki/Taekwondo Tae Kwon Do] training. Both of these activities later turned Max into a walking [http://dictionary.reference.com/browse/oxymoron oxymoron], because when he was 14 he became an [http://www.scouting.org/sitecore/content/Home/Media/FactSheets/02-516.aspx Eagle Scout] and a [http://en.wikipedia.org/wiki/Black_belt_(martial_arts) Black Belt].
====Life of Music====
Not long after, Max started to teach himself [http://en.wikipedia.org/wiki/Guitar guitar] via the [http://en.wikipedia.org/wiki/Internet internet], and soon after that started a band with neighborhood friends. The Band was named [http://www.myspace.com/retreattonowhere Retreat to Nowhere], and lived a life of 5 years. During this time, Max learned a great deal about guitar and singing, and began exploring other instruments.

===Currently===
[[image:GuitarMax.jpg|200px|left]]
Max is currently living a quiet life as a senior at �鶹��Ƶ,
working part time at GTS, a department he's been a part of for 2.5 years and 3 summers. During the school year he studies hard with current plans on majoring in [http://en.wikipedia.org/wiki/computerscience computer science] and minoring in music. After graduation, Max will begin working for [http://en.wikipedia.org/wiki/cigna CIGNA] as a TECDP (Technology Early Career Development Program) associate, and is very excited to begin life in the real world. When time becomes free, he does any of the previous interests mentioned above.

File:GuitarMax.jpg

2012-01-18T20:50:21Z

Mbeyer2:

File:NewZealandMax.jpg

2012-01-18T20:49:58Z

Mbeyer2:

User:Mbeyer2

2012-01-18T20:47:40Z

Mbeyer2:

===Max Beyer===
Max Beyer is one of the 8 summer employees at [[GTS|�鶹��Ƶ Technology Services]], a full time student at [http://www.gac.edu �鶹��Ƶ], and a full time [http://en.wikipedia.org/wiki/Friendship friend]. His interests include:
[[Image:duck_hunt.jpg|300px|right]]
*playing guitar
*piano
*singing
*writing music
*learning about computers
*New Technology
*flying kites
*skiing (both water and downhill)
*disk golf
*ultimate frisbee
*being around people
*dogs
*sunsets
*the simple pleasures life provides

===Background===
====Family====
Coming from a [http://en.wikipedia.org/wiki/Family family] of 2 [http://en.wikipedia.org/wiki/Brother brothers] and 1 [http://en.wikipedia.org/wiki/Brother sister], Max has spent 18 years of his current 21 year old life living in the beautiful town of Saint Peter, MN. Though considered a [http://dictionary.reference.com/browse/townie townie] by most, he considers himself someone who coincidentally remained in the same location for a great deal of his life. Yes the drives from his college to his home are indeed "long and scenic," and people enjoy reminding him about this fact.
====Achievements====
When Max was in kindergarten, he joined [http://www.scouting.org/scoutsource/CubScouts.aspx cub scouts], and in 4th grade started lessons in [http://en.wikipedia.org/wiki/Taekwondo Tae Kwon Do] training. Both of these activities later turned Max into a walking [http://dictionary.reference.com/browse/oxymoron oxymoron], because when he was 14 he became an [http://www.scouting.org/sitecore/content/Home/Media/FactSheets/02-516.aspx Eagle Scout] and a [http://en.wikipedia.org/wiki/Black_belt_(martial_arts) Black Belt].
====Life of Music====
Not long after, Max started to teach himself [http://en.wikipedia.org/wiki/Guitar guitar] via the [http://en.wikipedia.org/wiki/Internet internet], and soon [[image:Band.jpg|200px|left]] after that started a band with neighborhood friends. The Band was named [http://www.myspace.com/retreattonowhere Retreat to Nowhere], and lived a life of 5 years. During this time, Max learned a great deal about guitar and singing, and began exploring other instruments.

===Currently===
[[Image:Shades.jpg|150px|right]]
Max is currently living a quiet life as a senior at �鶹��Ƶ,
working part time at GTS, a department he's been a part of for 2.5 years and 3 summers. During the school year he studies hard with current plans on majoring in [http://en.wikipedia.org/wiki/computerscience computer science] and minoring in music. After graduation, Max will begin working for [http://en.wikipedia.org/wiki/cigna CIGNA] as a TECDP (Technology Early Career Development Program) associate, and is very excited to begin life in the real world. When time becomes free, he does any of the previous interests mentioned above.

File:Grey Box Theater.jpg

2011-06-02T16:30:05Z

Mbeyer2:

File:Grey Box Student Union.jpg

2011-06-02T16:27:03Z

Mbeyer2:

File:Grey Box SSC.jpg

2011-06-02T16:25:55Z

Mbeyer2:

File:Grey Box Olin.jpg

2011-06-02T16:25:18Z

Mbeyer2:

File:Grey Box Old Main.jpg

2011-06-02T16:24:41Z

Mbeyer2:

File:Grey Box Nobel.jpg

2011-06-02T16:22:33Z

Mbeyer2:

File:Grey Box Mattsong.jpg

2011-06-02T16:21:16Z

Mbeyer2:

File:Grey Box Mattson.jpg

2011-06-02T16:20:45Z

Mbeyer2:

File:Grey Box Lund.jpg

2011-06-02T16:19:54Z

Mbeyer2:

File:Grey Box Interpretive Center.jpg

2011-06-02T16:19:00Z

Mbeyer2:

File:Grey Box Confer Vickner.jpg

2011-06-02T16:17:24Z

Mbeyer2:

File:Grey Box Chapel.jpg

2011-06-02T16:15:55Z

Mbeyer2:

File:Grey Box Art.jpg

2011-06-02T15:27:49Z

Mbeyer2:

Adding a Faculty Department Printer

2011-02-22T20:27:54Z

Mbeyer2:

This page explains how to properly add a printer on a faculty/staff members machine on either a Macintosh or Windows platform.

==Checking the Printers==
#Before you install anything, double check to make sure the desired printer isn't already installed. It's possible that the printer isn't set to be the default printer, and the user has no idea.

====Checking a Windows Machine====
For a Windows machine, go to the Start Menu (or spherical Windows icon in the lower left hand corner of the screen), then click "Devices and Printers." This will open a new menu displaying all of the installed devices and printers. If their desired printer is installed and is not the default, right click the printer icon and select the "Set as Default Printer" option. If the printer is not installed, refer to [[#Installing a Printer (Windows)| Installing a Printer (Windows]].

====Checking a Macintosh Machine====
For a Macintosh, click on the apple icon located in the upper left hand corner of the screen. A drop down menu will appear with the option "System Preferences." Click on that, and a new window will open. Under the "Hardware" menu, there is an icon called "Print and Fax." All of the installed printers will be located under that icon. If the desired printer is installed but not set to default, right click it, and select "Set as Default Printer." If the printer is not installed, refer to [[#Installing a Printer (Macintosh)| Installing a Printer (Macintosh)]]

==Installing a Printer (Windows)==
#Go to the start menu as before, and open the same "Devices and Printers" window.
#Select "Add a Printer" located on the upper menu bar of the window.
#Select the "Add a Local Printer" option located in the following window.
#Two options are then given: "Use an existing port" or "Create a new port." Select '''Create a new port''', and in the drop down menu select '''Standard TCP/IP Port'''.
#You are then asked for the Hostname/IP address (See [[#Collecting the Hostname/IP address| Collecting the Hostname/IP address]]).
##Remember, hostnames are entered in the format of: '''Printer'sName.subdomain.gac.edu'''.
##It is suggested that you enter the printer's hostname, as it's IP address may change over time. However, if the hostname for what ever reason does not work, the IP address is fine.
#The drivers for the printer must then be installed.
#If you are using a Windows 7 platform, simply locate '''HP''' under the "Manufacturer" scroll menu, and select '''HP Universal Printer PS''' under the adjacent "Printers" scroll menu.
#If using a Windows XP platform, you will have to locate the exact driver of the printer from the "Printers" scroll menu. If the printer is an HP Laser Jet 4200, locate the "HP LJ 4200" driver.
#In the next window, if given the option '''Use the driver that is currently installed(recommended)''', we recommend you do that.
#Give the printer a name that the faculty/staff member will be able to identify. (Ex: Department Printer, Color Printer by Huff's Office, Printer outside the door, etc)
#The printer will then install, and you are given the option to print a test page. Do that.
#Once test page prints, you can click "Finish" and exit out.

==Installing a Printer (Macintosh)==
#Navigate to Apple Menu/System Preferences/Print & Fax as before.
#Click the '''+''' symbol to add printers.
#Click the appropriate printer from the "Default Browser" or, if the desired printer is not there, add them via Hostname or IP address (See [[#Collecting the Hostname/IP address| Collecting the Hostname/IP address]]).
#If added via IP address make sure to change the name to something that reflect the official printer name (Ex: Department Printer, Color Printer by Huff's Office, Printer outside the door, etc).
##Remember, hostnames are entered in the format of: '''Printer'sName.subdomain.gac.edu'''.
##It is suggested that you enter the printer's hostname, as it's IP address may change over time. However, if the hostname for what ever reason does not work, the IP address is fine.
#The printer will then appear in the list of installed printer. Make sure to right click on it and "Set as Default Printer" if the faculty/staff member desires that.

==Collecting the Hostname/IP address==
====Hostname====
#Log into greg.gac.edu/admin
#Find the printer by searching its IP address, or by searching the department's abbreviation followed by a PB (or PC if color printer) in the username, and typing "printer" in the comments field.
#the search result should yield the desired printer.
====IP address====
#if for some reason you are not able to locate the hostname, or are unable to add the printer via hostname, gather its IP address either by searching it on greg, or collecting it from the printers configuration page.
#to print a configuration page, go to the physical printer, hit the menu selection buttons until '''Print Config Page''' displays on the small LCD screen.
#hit the "OK" button, and the page will print.

Adding a Faculty Department Printer

2011-02-22T20:21:13Z

Mbeyer2:

Adding a Faculty Department Printer

2011-02-22T20:13:58Z

Mbeyer2: /* Installing a Printer (Windows) */

This page explains how to properly add a printer on a faculty/staff members machine on either a Macintosh or Windows platform.

==Checking the Printers==
#Before you install anything, double check to make sure the desired printer isn't already installed. It's possible that the printer isn't set to be the default printer, and the user has no idea.

====Checking a Windows Machine====
For a Windows machine, go to the Start Menu (or spherical Windows icon in the lower left hand corner of the screen), then click "Devices and Printers." This will open a new menu displaying all of the installed devices and printers. If their desired printer is installed and is not the default, right click the printer icon and select the "Set as Default Printer" option. If the printer is not installed, refer to [[#Installing a Printer (Windows)| Installing a Printer (Windows]].

====Checking a Macintosh Machine====
For a Macintosh, click on the apple icon located in the upper left hand corner of the screen. A drop down menu will appear with the option "System Preferences." Click on that, and a new window will open. Under the "Hardware" menu, there is an icon called "Print and Fax." All of the installed printers will be located under that icon. If the desired printer is installed but not set to default, right click it, and select "Set as Default Printer." If the printer is not installed, refer to [[#Installing a Printer (Macintosh)| Installing a Printer (Macintosh)]]

==Installing a Printer (Windows)==
#Go to the start menu as before, and open the same "Devices and Printers" window.
#Select "Add a Printer" located on the upper menu bar of the window.
#Select the "Add a Local Printer" option located in the following window.
#Two options are then given: "Use an existing port" or "Create a new port." Select '''Create a new port''', and in the drop down menu select '''Standard TCP/IP Port'''.
#You are then asked for the Hostname/IP address (See [[#Collecting the Hostname/IP address| Collecting the Hostname/IP address]]).
##Remember, hostnames are entered in the format of: '''Printer'sName.subdomain.gac.edu'''.
##It is suggested that you enter the printer's hostname, as it's IP address may change over time. However, if the hostname for what ever reason does not work, the IP address is fine.
#The drivers for the printer must then be installed.
#If you are using a Windows 7 platform, simply locate '''HP''' under the "Manufacturer" scroll menu, and select '''HP Universal Printer PS''' under the adjacent "Printers" scroll menu.
#If using a Windows XP platform, you will have to locate the exact driver of the printer from the "Printers" scroll menu. If the printer is an HP Laser Jet 4200, locate the "HP LJ 4200" driver.
#In the next window, if given the option '''Use the driver that is currently installed(recommended)''', we recommend you do that.
#Give the printer a name that the faculty/staff member will be able to identify. (Ex: Department Printer, Color Printer by Huff's Office, Printer outside the door, etc)
#The printer will then install, and you are given the option to print a test page. Do that.
#Once test page prints, you can click "Finish" and exit out.

==Installing a Printer (Macintosh)==
#Navigate to Apple Menu/System Preferences/Print & Fax
#Click the '''+''' symbol to add printers. Click the appropriate printer from the '''Default Browser''' or add them via '''IP Printer'''. If added via IP address make sure to change the name to something that reflect the official printer name.

Adding a Faculty Department Printer

2011-02-22T20:10:54Z

Mbeyer2:

This page explains how to properly add a printer on a faculty/staff members machine on either a Macintosh or Windows platform.

==Checking the Printers==
#Before you install anything, double check to make sure the desired printer isn't already installed. It's possible that the printer isn't set to be the default printer, and the user has no idea.

====Checking a Windows Machine====
For a Windows machine, go to the Start Menu (or spherical Windows icon in the lower left hand corner of the screen), then click "Devices and Printers." This will open a new menu displaying all of the installed devices and printers. If their desired printer is installed and is not the default, right click the printer icon and select the "Set as Default Printer" option. If the printer is not installed, refer to [[#Installing a Printer (Windows)| Installing a Printer (Windows]].

====Checking a Macintosh Machine====
For a Macintosh, click on the apple icon located in the upper left hand corner of the screen. A drop down menu will appear with the option "System Preferences." Click on that, and a new window will open. Under the "Hardware" menu, there is an icon called "Print and Fax." All of the installed printers will be located under that icon. If the desired printer is installed but not set to default, right click it, and select "Set as Default Printer." If the printer is not installed, refer to [[#Installing a Printer (Macintosh)| Installing a Printer (Macintosh)]]

==Installing a Printer (Windows)==
#Go to the start menu as before, and open the same "Devices and Printers" window.
#Select "Add a Printer" located on the upper menu bar of the window.
#Select the "Add a Local Printer" option located in the following window.
#Two options are then given: "Use an existing port" or "Create a new port." Select '''Create a new port''', and in the drop down menu select '''Standard TCP/IP Port'''.
#You are then asked for the Hostname/IP address (See [[#Collecting the Hostname/IP address| Collecting the Hostname/IP address]]).
Remember, hostnames are entered in the format of:
'''Printer'sName.subdomain.gac.edu'''.

It is suggested that you enter the printer's hostname, as it's IP address may change over time. However, if the hostname for what ever reason does not work, the IP address is fine.

#The drivers for the printer must then be installed. If you are using a Windows 7 platform, simply locate '''HP''' under the "Manufacturer" scroll menu, and select '''HP Universal Printer PS''' under the adjacent "Printers" scroll menu. Otherwise, if using a Windows XP platform, you will have to locate the exact driver of the printer from the "Printers" scroll menu. If the printer is an HP Laser Jet 4200, locate the "HP LJ 4200" driver.
Click next.
#In the next window, if given the option '''Use the driver that is currently installed(recommended)''', we recommend you do that.
#Give the printer a name that the faculty/staff member will be able to identify. (Ex: Department Printer, Color Printer by Huff's Office, Printer outside the door, etc)
#The printer will then install, and you are given the option to print a test page. Do that.
#Once test page prints, you can click "Finish" and exit out.

==Installing a Printer (Macintosh)==
#Navigate to Apple Menu/System Preferences/Print & Fax
#Click the '''+''' symbol to add printers. Click the appropriate printer from the '''Default Browser''' or add them via '''IP Printer'''. If added via IP address make sure to change the name to something that reflect the official printer name.

Adding a Faculty Department Printer

2011-02-22T20:02:17Z

Mbeyer2:

Adding a Faculty Department Printer

2011-02-22T19:56:02Z

Mbeyer2: Created page with "This page explains how to properly add a printer on a faculty/staff members machine on either a Macintosh or Windows platform. ==Checking the Printers== #Before you install anyt..."

Culpeper Wiki

2010-08-20T20:26:36Z

Mbeyer2:

==Equipment==
The Culpeper Language Center computer lab currently contains 25 [[Macintosh]]-based computers, one HP Laserjet 4100 printer, a digital projector, DVD player, VCR and media cart containing a television, international VCR and DVD player. The Center's [[international television and DVD viewing station]] has a 42 inch LCD flat screen TV, connected to a region-free DVD player, multi-region VCR, and DISH Network receiver. The Culpeper's DISH Network subscription includes international programing for Spanish, German, French, Russian and Japanese. The Center's [[media development station]] includes two [[ReplayTV|ReplayTVs]], and three [[DISH Network|DISH]] receivers, an international VCR, DVD, and MiniDV dubbing system as well as a [[Macintosh]] computer containing media editing programs such as [[iMovie]] and [[IDvd|iDVD]], as well as an iSight webcam and microphone for video/audio chatting and pod/vod-casting.

==Hardware & Software Documentation==
The computers in the Culpeper Language Center are equipped with many programs and tools which are commonly utilized by the [[Department of Modern Languages, Literatures, and Cultures]], these include, but are not limited to:

*[[Adobe GoLive]] - Website creation
**[[ePortfolios for Culpeper|GoLive instructions for language ePortfolios]]
*[[Adobe Photoshop]] - Digital photo manipulation
*[[Audacity]] - Audio recording to mp3s
*[[DISH Network Receivers]] - International Television
*[[DVArchive]] - Choose, record, and download international TV programs
*[[DVD2one]] - Copy DVDs
*[[EPortfolios for Culpeper|ePortfolio Templates]] - ePortfolios for language students, primarily in French
*[[Scanner Support|EPSON Scanner]] - Basic photo and text scanning
*[[FfmpegX]] - Converting video file-types
*[[Mozilla Firefox|Firefox]] - Web browser
*[[Garageband]] - Audio recording and mixing for podcasts
*[[iChat]] - Online text, voice, and video chat
*[[iDvd]] - Burning DVD movies
*[[iMovie]] - Importing, editing, and saving/compressing video
*[[iTunes]] - Listening to audio files
*[[iWeb]] - Website creation
*[[Language Inputs]] - Typing in foreign languages like Japanese and Russian
*[[Mac the Ripper]] - Copying DVDs
*[[Media development station documentation]]
**Extensive documentation on how to use the equipment in the room, and which programs to use for specific projects, such as copying DVDs, converting video-types, using the [[ReplayTV]]s, etc. (written for [[Culpeper student employees]])
*[[Microsoft Powerpoint]] - Creating and using Powerpoint presentations
*[[Microsoft Word]] - Creating and using text documents
*[[Moodle]]
**Extensive documentation on features and uses of Moodle, �鶹��Ƶ's online course management system, such as assignments, grading, journals, etc. Created for the entire �鶹��Ƶ community.
*[[Readiris]] - Text recognition document scanning software
*[[ReplayTV]] - Choosing and recording international television for the MLC department
*[[Rikaichan]] - Japanese web browser dictionary plug-in
*[[Robosensei]] - Japanese grammar exercises
*[[Safari]] - Web browser
*[[VideoCue]] - Quick video capturing, ideal for Vodcasting
*[[Video Lan Client|Video Lan Client (VLC)]] - Viewing video files and streaming television

Click on one of the links above to find helpful documentation and resources for using that product. Please feel free to edit the Wiki to help make the documentation more comprehensive.

==Related links==
*[[Culpeper student employees|Culpeper Employee Resources]]
*[http://www.gustavus.edu/computing/culpeper/ Culpeper Center Web Site]
*[http://www.gustavus.edu/academics/mfl/mfl.cfm MLC Department Web Site]

[[Category:Computer labs]]
[[Category:Culpeper]]

Scanning in Culpeper

2010-08-20T20:25:00Z

Mbeyer2: Redirected page to Scanner Support

#REDIRECT [[Scanner Support]]

[[Category:Scanning]]

Scanner Support

2010-08-18T14:22:18Z

Mbeyer2:

These scanners are currently [[Epson V500]] scanners.

Follow this article to scan your documents using the scanners located in residential halls, or academic buildings. All the residential hall scanners are connected to an iMac computer running both Windows 7 and Macintosh Snow Leopard. Use the following instructions to operate the scanners:

==Windows 7==

1. Place the photo/document face down on the scanner

2. Login to the computer that the scanner is connected to ("Scanner Station")

3. Open Adobe Photoshop (Windows Icon > All Programs > Adobe Folder > Adobe Photoshop CS5)

[[File:AdobeDestination.jpg|500px]]

4. Go to File > Import > Epson Twain

[[File:Wiki Scanner Image2.jpg|500px]]

5. Click Scan

[[File:Wiki Scanner Image3.jpg|500px]]

6. Make sure you save to your home directory or a removable media
such as a CD, DVD, or jump drive

7. Remove photo/document from scanner

==Macintosh Snow Leopard==
===Prepare the Scanner===
#Verify the scanner is on by checking if the green light on the front or side is lit. If not, press the power button located on the front of the scanner.
#Open the scanner and lay the item you'd like to scan on the bed of the scanner and then close the lid.

===Open Image Capture===
#Login to scanning station computer in the lab
#Press the '''Scan''' button on the front of the scanner. This will automatically open the '''Image Capture''' software located in Macintosh HD in the Applications folder.
[[Image:imagecapture.png|128px]]

===Basic Settings===
#Image Capture will open in '''Detailed Mode.''' You can make adjustments to suit your needs. If you are unsure what to choose just use the default values that are already selected for you. Some possible options are:
*'''Scan Mode:''' Set to ''Flatbed'' for standard photos or documents. If you are scanning a color slide choose ''Transparency Positive'' or for film negatives use ''Transparency Negative''.
*'''Kind:''' Select if you would like your scan to be color, grayscale or black and white.
*'''Resolution:''' This is typically set to 300 DPI if you want to print out what you scanned in at the same size. If you are never going to print it out, this can be set to 72 DPI.
*'''Size:''' The size you would like your scan to end up being.
*'''Scan To:''' This is where you scan will be saved. You could save it in a folder on the computer, your home directory or even send it straight to iPhoto.
*'''Name:''' This will be the name of the file you are scanning to.
*'''Format:''' The file type you save your scan as. TIFF is a common option which is uncompressed. It gives the best quality, but takes up a lot of space. This is ideal for archiving. JPEG or PNG are other common options that yield a good quality picture, but have a smaller file size.
*'''Image Correction:''' Rejuvenates old photos by enhancing color and quality.
*'''Dust Removal:''' Removes dust marks on photos that are dirty.
[[Image:imagecapturedetailed.png|550px]]

===Preview and Scan===
#Click the '''Overview''' button at the bottom of the Image Capture window if you need to preview your work. If the preview scan worked, a sample of the image can be seen in the preview window in the middle of the Image Capture software.
#Fine tune what will be scanned by dragging a selection box around what you would like scanned.
#Click Scan when your preview scan looks correct.

==Troubleshooting==
===Having problems?===
'''Answer:''' Call the Technology Helpline at x6111.