Technology Services Wiki - User contributions [en]

Senior CA

2021-03-12T15:43:52Z

Kobrien4:

The title '''Senior CA''' (Senior Consulting Assistant) is given to a Helpline student employee that is considered a Helpline student leader. This is the highest rank that a student can obtain while working for the Technology Helpline.

Senior CAs have superior technical, leadership and communication skills. Senior CAs have at least one year of Helpline work experience. Senior CAs do not have to be seniors (academic standing). They can be students of any year.

The Technology Helpline usually has between 4 and 8 Senior CAs. They meet on a weekly basis with the full time User Services staff to discuss day to day operations at the Technology Helpline and help make technology at �鶹��Ƶ the best it can be.

The current Senior CAs are:

*Katie O'Brien - ([mailto://kobrien4@gustavus.edu kobrien4])
*Michael Gluth - ([mailto://mgluth@gustavus.edu mgluth])
*Dylan McGregor - ([mailto://dmcgregor@gustavus.edu dmcgregor])
*Andi Chase - ([mailto://schase2@gustavus.edu schase2])

==FAQ==
===Do I need to be a Senior at �鶹��Ƶ to be a Senior CA?===
No.

===How much extra time will this position take?===
1-2 hours extra, paid, per week. Senior CAs usually meet for an hour every week with full time User Services staff.

===I have just started working for the Helpline, can I apply?===
We usually recommend working at the Helpline for a full year before applying to be a Senior CA. If you have worked for us during the summer, we would encourage you to apply.

===What responsibilities can I expect?===
*Responsible for additional management and supervision of day time and evening shifts.
*Attendance at all Senior CA meetings, held once every week (schedule TBD).
*Responsible for assigning tickets and helping manage incoming cases during day time and evening shifts.
*Developing meeting agenda, training content, and execution of the monthly meetings for Helpline employees.
*Planning and execution of annual CA hiring.
*Continued efforts on keeping the GTS web site up to date (maintaining wiki articles).
*Being a part of the leadership team during Up and Running Training, running how-to sessions, and planning content.
*All Senior CAs are required to maintain a MyPoints total of at least 10.

Employee - New - Mac

2020-06-01T14:47:14Z

Kobrien4: /* Step Two: Bootstrap the Mac */

===New Faculty or Staff Cascade===
{{ImagingQuickLinks}}
====Cascade Checklist====
Checklist created to help with the cascade process.
*[[media:Macintosh Cascade Checklist 2017.pdf | Checklist for Macintosh Cascade]]

====Register the Mac====
Before you unbox the Mac, register the Mac in GReg and update Filemaker.

====Step Two: Bootstrap the Mac====
Bootstrapping is similar to imaging but we're only installing a base operating system and Managed Software Center. This makes bootstrapping really fast and allows us to update software and computer setup more easily.

# If using a brand new MacBook Pro (in box), no bootstrapping is necessary. Go to Step 3.
# Connect a bootstrap drive to the Mac.
# Boot the Mac to Recovery Mode by powering on the Mac and holding down '''Command+R'''
# Select Utilities on the top menu bar and then --> Terminal
# Type the command /Volumes/macOS/run in the Terminal window.
# Terminal will ask which drive you'd like to bootstrap. Select the drive labeled Macintosh HD. If you don't see a drive labeled Macintosh HD you will need to partition the drive with Disk Utility first.
# After you've selected the drive Terminal will ask you if you want to erase the target volume before install. '''Type y and press return'''.

====Step Three: Apply Configuration and Updates====
Once the Mac has been bootstrapped, it will reboot and you will be presented with the macOS initial setup window. Follow the onscreen prompts.

Important: Make sure you see a screen that says '''"Remote Management" and "�鶹��Ƶ can automatically configure your computer"'''. If you don't see this screen the Mac will need to be moved to the correct MDM server. Any dutyperson should be able to move it for you if you provide them with the serial number of the Mac.

Once you've progressed through the macOS Setup windows, Managed Software Center will automatically begin downloading any applicable updates.

====Step Four: Add user, install Printers & update/install other software====
#Login as admin.
#Add user through System Preferences (Users and Groups). Click the + symbol to add user. Check allow user to administer computer. Set password to temporary password.
#Restart computer and log into computer as user.
#Use '''Managed Software Center''' to install the printers.
#Use '''Managed Software Center''' to install software that the user wants installed. Refer to ticket for specialized software requests.
#Click '''Updates''' to make sure all installed software is up to date.

====Step Five: Set up CrashPlan====
#Open the CrashPlan app under their user.
#Open System Preferences and choose '''Security and Privacy'''.
#Navigate to the Privacy tab, and choose Full Disk Access from the left side panel. Check the box next to CrashPlan and falconhd.

====Step Six: Install iProjection====
iProjection is replacing EasyMP, and is currently not on Managed Software Center.
Please visit [https://epson.com/Support/wa00723 https://epson.com/Support/wa00723] and download the installer for Mac.
#After installation, open iProjection.
#Choose Advanced Connection Mode.
#Check the box to set the selected Connection Mode as default.
#Press OK.
#Connect to the Olin 133 or Olin 124 projector. When prompted to allow Screen Recording in System Settings, select yes. If Privacy Settings do not automatically open, navigate to System Preferences > Security & Privacy > Privacy tab. On the lefthand side panel, click Screen Recording.
#Check the box next to iProjection.

====Step Seven: Mac New Employee Letter====
Customize (replace the items in bold italic that are placeholders) and print a [[Media:Mac_NewEmployee_Letter.docx | Mac New Employee Letter]] for each user user.

====Troubleshooting====
=====What if Managed Software Center does not start?=====
Please run the following command in Terminal: sudo /usr/local/munki/managedsoftwareupdate -vvv

[[Category:Cascade]]
[[Category:Imaging]]

Summer Staff: Daily Duties

2020-05-13T18:48:41Z

Kobrien4: /* Morning meeting */

==Clocking In/Out==

We will use TimeClock (timeclock.gac.edu) for you to clock in and out. Timeclock will be installed on a Helpline computer in the Helpline Computer Lab area. '''You will need to clock in/out for lunch.'''

==Morning meeting==

We will meet every morning in the Technology Services office in the Olin lab at 8:15am. We will run through the to-do list for the day. This meeting is run by the student duty people for the day. We also like to do show fun videos on Fridays.

==Jobs for the day==

During the morning meeting, we will go through the database, and your work load for the day will depend on what you volunteer for at the morning meeting. The Duty People will most likely take the cases where it will take a phone call to resolve and other jobs that will involve staying around the office. The other staff will take a wide variety of jobs, most of which include moving equipment, reimaging computers, etc. Many people volunteer with another person to take on a larger case or a problem that they would like to know more about.

===Support Suite===

We use Fusion to log and record the calls and other contact that we receive, the summer staff will be expected to keep up-to-date information in the database and update it frequently. If you are unsure of how to use Fusion, please talk to any one of the User Services staff.

[[Category:Helpline Resources]]
[[Category:Delete]]

Summer Staff: Daily Duties

2020-05-13T18:47:21Z

Kobrien4: /* Clocking In/Out */

==Clocking In/Out==

We will use TimeClock (timeclock.gac.edu) for you to clock in and out. Timeclock will be installed on a Helpline computer in the Helpline Computer Lab area. '''You will need to clock in/out for lunch.'''

==Morning meeting==

We will meet every morning in the Technology Services office in the OTC Classroom at 8:15am. We will run through the to-do list for the day. This meeting is run by the duty people for the day.

===See also===
[[Duty Schedule]]

==Jobs for the day==

During the morning meeting, we will go through the database, and your work load for the day will depend on what you volunteer for at the morning meeting. The Duty People will most likely take the cases where it will take a phone call to resolve and other jobs that will involve staying around the office. The other staff will take a wide variety of jobs, most of which include moving equipment, reimaging computers, etc. Many people volunteer with another person to take on a larger case or a problem that they would like to know more about.

===Support Suite===

We use Fusion to log and record the calls and other contact that we receive, the summer staff will be expected to keep up-to-date information in the database and update it frequently. If you are unsure of how to use Fusion, please talk to any one of the User Services staff.

[[Category:Helpline Resources]]
[[Category:Delete]]

Summer Staff: Daily Duties

2020-05-13T18:46:31Z

Kobrien4: /* Clocking In/Out */

==Clocking In/Out==

We will use TimeClock for you to clock in and out. Timeclock will be installed on a Helpline computer in the Helpline Computer Lab area. '''You will need to clock in/out for lunch.'''

==Morning meeting==

We will meet every morning in the Technology Services office in the OTC Classroom at 8:15am. We will run through the to-do list for the day. This meeting is run by the duty people for the day.

===See also===
[[Duty Schedule]]

==Jobs for the day==

During the morning meeting, we will go through the database, and your work load for the day will depend on what you volunteer for at the morning meeting. The Duty People will most likely take the cases where it will take a phone call to resolve and other jobs that will involve staying around the office. The other staff will take a wide variety of jobs, most of which include moving equipment, reimaging computers, etc. Many people volunteer with another person to take on a larger case or a problem that they would like to know more about.

===Support Suite===

We use Fusion to log and record the calls and other contact that we receive, the summer staff will be expected to keep up-to-date information in the database and update it frequently. If you are unsure of how to use Fusion, please talk to any one of the User Services staff.

[[Category:Helpline Resources]]
[[Category:Delete]]

Summer Staff: Things to Know

2020-05-13T18:35:38Z

Kobrien4: /* Cart Policy */

Here are some general things to know about working during the summer in the Technology Services department.

==Work Hours==
* You are expected to arrive at 8am to your workstation, and be ready for the morning meeting by 8:15 am. The day ends at 4:45pm.

===Lunch Hour===
* You are alloted 45 minutes for lunch every day. Please coordinate with others so we have enough people to staff the lunch hour.

==Summer Hours==
[http://www.gustavus.edu/gts/Technology_Helpline#Summer_hours Helpline Summer Hours]

==Vacation/Sick Policy==
* You must take 2 weeks of vacation during the summer.
* You must schedule your vacation days a week in advance by emailing dutyperson.
* If you are sick, please email dutyperson (dutyperson@gustavus.edu).
* Please know that GTS counts on your presence everyday that you are scheduled to work.

==Phone Etiquette==
* Please remember to answer the phone with the following greeting: "Technology Helpline, this is (insert name), how can I help you?"
* The person on the phone does not need to know the exact location of someone, if they are not here. For example, if Jessie is at the doctor, all they need to know is that he is out of the office, and ask if you can forward them to his voicemail.

==Cart Policy==
*Remember that you represent the entire GTS staff when using the cart.
* The key for the Golf Cart will in the greybox to ensure it is available when needed.
* Please respect the pedestrians on the sidewalks. They have the right of way.
* Please respect the property of �鶹��Ƶ. Please make sure to always avoid driving on the grass.
* Please remember to obey the traffic laws on Ring Road. You will be fined for failing to stop at a stop sign.
* Please remember the cart is not street-legal; this means it may only be driven on campus.
* Please use caution when hauling equipment in the cart(s).

==Dress Policy==

* Please make sure to wear closed-toed shoes while working. You will be asked to move semi-heavy equipment on a fairly regular basis.

* Please make sure to wear appropriate clothing to work. Many times you will be lifting computers or monitors, on the floor installing a computer, visiting faculty and staff members offices on a regular basis, and last of all, Olin is air conditioned all summer, you will get cold. Former employees from the summer would probably recommend a sweater and pants.

==Keys==

* Please be aware of the responsibilities that come with the privileges of having access to many of the rooms/offices on campus. Please be respectful of others privacy.

* Keys must be returned at the end of the day. If you leave at the end of the day with your grey-box keys, please call Safety and Security and return them immediately. Most likely, they will let you in to the office area to exchange keys.

==Alarm Systems==

* There are a handful of offices, that during the summer, have alarms set. Although you have a grey-box key to unlock the door, the alarm will sound.
* These offices include: Health Services, Dean of Students office, the Art 105 room, Registrar's Office, Media Services, "IT", Hillstrom Museum, Bookmark, Counseling Center, and the Post Office.

If you trip an alarm, please do not panic. Find a phone and call x8888 and let them know who you are and where you are at. They will most likely know where you calling from and know why you are calling.

[[Category:Summer]]

Summer Staff: Things to Know

2020-05-13T18:34:48Z

Kobrien4: /* Vacation/Sick Policy */

Here are some general things to know about working during the summer in the Technology Services department.

==Work Hours==
* You are expected to arrive at 8am to your workstation, and be ready for the morning meeting by 8:15 am. The day ends at 4:45pm.

===Lunch Hour===
* You are alloted 45 minutes for lunch every day. Please coordinate with others so we have enough people to staff the lunch hour.

==Summer Hours==
[http://www.gustavus.edu/gts/Technology_Helpline#Summer_hours Helpline Summer Hours]

==Vacation/Sick Policy==
* You must take 2 weeks of vacation during the summer.
* You must schedule your vacation days a week in advance by emailing dutyperson.
* If you are sick, please email dutyperson (dutyperson@gustavus.edu).
* Please know that GTS counts on your presence everyday that you are scheduled to work.

==Phone Etiquette==
* Please remember to answer the phone with the following greeting: "Technology Helpline, this is (insert name), how can I help you?"
* The person on the phone does not need to know the exact location of someone, if they are not here. For example, if Jessie is at the doctor, all they need to know is that he is out of the office, and ask if you can forward them to his voicemail.

==Cart Policy==
*Remember that you represent the entire GTS staff when using the cart.
* The key for the Golf Cart will in the key box to ensure it is available when needed.
* Please respect the pedestrians on the sidewalks. They have the right of way.
* Please respect the property of �鶹��Ƶ. Please make sure to always avoid driving on the grass.
* Please remember to obey the traffic laws on Ring Road. You will be fined for failing to stop at a stop sign.
* Please remember the cart is not street-legal; this means it may only be driven on campus.
* Please use caution when hauling equipment in the cart(s).

==Dress Policy==

* Please make sure to wear closed-toed shoes while working. You will be asked to move semi-heavy equipment on a fairly regular basis.

* Please make sure to wear appropriate clothing to work. Many times you will be lifting computers or monitors, on the floor installing a computer, visiting faculty and staff members offices on a regular basis, and last of all, Olin is air conditioned all summer, you will get cold. Former employees from the summer would probably recommend a sweater and pants.

==Keys==

* Please be aware of the responsibilities that come with the privileges of having access to many of the rooms/offices on campus. Please be respectful of others privacy.

* Keys must be returned at the end of the day. If you leave at the end of the day with your grey-box keys, please call Safety and Security and return them immediately. Most likely, they will let you in to the office area to exchange keys.

==Alarm Systems==

* There are a handful of offices, that during the summer, have alarms set. Although you have a grey-box key to unlock the door, the alarm will sound.
* These offices include: Health Services, Dean of Students office, the Art 105 room, Registrar's Office, Media Services, "IT", Hillstrom Museum, Bookmark, Counseling Center, and the Post Office.

If you trip an alarm, please do not panic. Find a phone and call x8888 and let them know who you are and where you are at. They will most likely know where you calling from and know why you are calling.

[[Category:Summer]]

Summer Staff: Things to Know

2020-05-13T18:32:18Z

Kobrien4: /* Work Hours */

Here are some general things to know about working during the summer in the Technology Services department.

==Work Hours==
* You are expected to arrive at 8am to your workstation, and be ready for the morning meeting by 8:15 am. The day ends at 4:45pm.

===Lunch Hour===
* You are alloted 45 minutes for lunch every day. Please coordinate with others so we have enough people to staff the lunch hour.

==Summer Hours==
[http://www.gustavus.edu/gts/Technology_Helpline#Summer_hours Helpline Summer Hours]

==Vacation/Sick Policy==
* You must take 2 weeks of vacation during the summer.
* You must schedule your vacation days a week in advance by emailing dutyperson.
* If you are sick, please call/email Teri's phone or email dutyperson.
* Please know that GTS counts on your presence everyday that you are scheduled to work.

==Phone Etiquette==
* Please remember to answer the phone with the following greeting: "Technology Helpline, this is (insert name), how can I help you?"
* The person on the phone does not need to know the exact location of someone, if they are not here. For example, if Jessie is at the doctor, all they need to know is that he is out of the office, and ask if you can forward them to his voicemail.

==Cart Policy==
*Remember that you represent the entire GTS staff when using the cart.
* The key for the Golf Cart will in the key box to ensure it is available when needed.
* Please respect the pedestrians on the sidewalks. They have the right of way.
* Please respect the property of �鶹��Ƶ. Please make sure to always avoid driving on the grass.
* Please remember to obey the traffic laws on Ring Road. You will be fined for failing to stop at a stop sign.
* Please remember the cart is not street-legal; this means it may only be driven on campus.
* Please use caution when hauling equipment in the cart(s).

==Dress Policy==

* Please make sure to wear closed-toed shoes while working. You will be asked to move semi-heavy equipment on a fairly regular basis.

* Please make sure to wear appropriate clothing to work. Many times you will be lifting computers or monitors, on the floor installing a computer, visiting faculty and staff members offices on a regular basis, and last of all, Olin is air conditioned all summer, you will get cold. Former employees from the summer would probably recommend a sweater and pants.

==Keys==

* Please be aware of the responsibilities that come with the privileges of having access to many of the rooms/offices on campus. Please be respectful of others privacy.

* Keys must be returned at the end of the day. If you leave at the end of the day with your grey-box keys, please call Safety and Security and return them immediately. Most likely, they will let you in to the office area to exchange keys.

==Alarm Systems==

* There are a handful of offices, that during the summer, have alarms set. Although you have a grey-box key to unlock the door, the alarm will sound.
* These offices include: Health Services, Dean of Students office, the Art 105 room, Registrar's Office, Media Services, "IT", Hillstrom Museum, Bookmark, Counseling Center, and the Post Office.

If you trip an alarm, please do not panic. Find a phone and call x8888 and let them know who you are and where you are at. They will most likely know where you calling from and know why you are calling.

[[Category:Summer]]

User:Mbeyer2

2020-05-13T18:23:37Z

Kobrien4:

===Max Beyer===
[[Image:NewZealandMax.jpg|300px|right]]
Max is currently a full time student at [http://www.gac.edu �鶹��Ƶ] pursuing a Bachelor of Arts Degree in Computer Science, and a full time [http://en.wikipedia.org/wiki/Friendship friend]. While on campus, he stays involved and busy. He's recently served as the president of LineUs, an on campus improv comedy troupe. He sings with the �鶹��Ƶ Choir, and currently serves as the Robe Manager. He also is a member of Gustie Greeters, a group of students that aid in first year orientation. Finally, Max works as a Consulting Assistant at the [[GTS|�鶹��Ƶ Technology Services]] help desk, and most recently serves as the Web Editor for the Gustavian Weekly.
His interests include:
*playing guitar
*piano
*singing
*writing music
*learning about computers
*New Technology
*flying kites
*skiing (both water and downhill)
*disk golf
*ultimate frisbee
*being around people
*dogs
*sunsets
*the simple pleasures life provides

===Background===
====Family====
Coming from a [http://en.wikipedia.org/wiki/Family family] of 2 [http://en.wikipedia.org/wiki/Brother brothers] and 1 [http://en.wikipedia.org/wiki/Brother sister], Max has spent 18 years of his current 21 year old life living in the beautiful town of Saint Peter, MN. Though considered a [http://dictionary.reference.com/browse/townie townie] by most, he considers himself someone who coincidentally remained in the same location for a great deal of his life. Yes the drives from his college to his home are indeed "long and scenic," and people enjoy reminding him about this fact.
====Achievements====
When Max was in kindergarten, he joined [http://www.scouting.org/scoutsource/CubScouts.aspx cub scouts], and in 4th grade started lessons in [http://en.wikipedia.org/wiki/Taekwondo Tae Kwon Do] training. Both of these activities later turned Max into a walking [http://dictionary.reference.com/browse/oxymoron oxymoron], because when he was 14 he became an [http://www.scouting.org/sitecore/content/Home/Media/FactSheets/02-516.aspx Eagle Scout] and a [http://en.wikipedia.org/wiki/Black_belt_(martial_arts) Black Belt].
====Life of Music====
Not long after, Max started to teach himself [http://en.wikipedia.org/wiki/Guitar guitar] via the [http://en.wikipedia.org/wiki/Internet internet], and soon after that started a band with neighborhood friends. The Band was named [http://www.myspace.com/retreattonowhere Retreat to Nowhere], and lived a life of 5 years. During this time, Max learned a great deal about guitar and singing, and began exploring other instruments.

===Currently===
[[image:GuitarMax.jpg|200px|left]]
Max is currently living a quiet life as a senior at �鶹��Ƶ,
working part time at GTS, a department he's been a part of for 2.5 years and 3 summers. During the school year he studies hard with current plans on majoring in [http://en.wikipedia.org/wiki/computerscience computer science] and minoring in music. After graduation, Max will begin working for [http://en.wikipedia.org/wiki/cigna CIGNA] as a TECDP (Technology Early Career Development Program) associate, and is very excited to begin life in the real world. When time becomes free, he does any of the previous interests mentioned above.

[[Category: Former personnel]]

Summer: Dutyperson Duties

2020-05-13T17:29:54Z

Kobrien4: /* Morning */

During your duty week, the two duty people have the following responsibilities as well as making sure the phones and and the database are covered during the entire day. You are the mainstay in the office and responsible for triage on the database during your duty week.

==Morning==
* [[Run the morning meeting]].
* Check voicemail for the Helpline that was forwarded to SupportSuite.
* Periodically check the Fusion database for new tickets and assign accordingly

==Noon hour==
* Make sure the phones are covered during the lunch hour.
* Order lunch and get orders from everybody if we are doing a department Friday lunch.

==Late afternoon==
* Make sure everyone has their grey box keys turned in before everyone leaves for the night.
* Lock the cart up, make sure it is plugged in when you leave Friday afternoon.

==End of the week==
* Take any backed up hard drives from the setup room or the Olin lab, file them, and store them in the file cabinet in the server room.
* Ensure that the Olin lab and GTS Office areas are cleared of any trash and unaccounted for computers.

[[Category:Summer]]

Student Employment at the Technology Helpline

2020-05-13T17:22:28Z

Kobrien4: /* Currently Hiring */

==Currently Hiring==
Working at the Technology Helpline is fun and a great way to grow your technology and customer service skills. Apply to work for us at:
[/helplineapp/ gustavus.edu/helplineapp].
We typically begin the hiring process in November every year.

Successful candidates will have strong communication skills and a desire to learn and try new things, and be '''on campus for January Term'''. Please note that we typically give priority to underclassmen.

We will be conducting interviews the first two weeks of December; making hiring decisions before the term ends and will start with a series of training sessions (which you will be paid for) during January Term. Our goal is to have our new employees ready to work with the start of Spring Semester.

==Who works for us?==
During the academic year, the Technology Helpline typically employs between 30 and 50 student employees, each working between 4 and 8 hours/week. During the summer, we employ between 5 and 10 student employees, working 40 hours/week. Our employees come from all majors and classes.

==What do we do?==
Student Technology Helpline employees work at our Helpline location in the Olin Hall Computer Lab or our satellite location in the Library. The position is a great way to gain customer service and technology skills, while working in a fast paced, fun environment. We provide training and mentoring during your employment, and promise to grow your technology, leadership, problem solving and communication skills. Work-study approval is optional.

==Questions?==
Please talk to any current Technology Helpline employee, or Tami Aune (507.933.6113 or [mailto:tami@gustavus.edu tami@gustavus.edu]).

Smartphone (Device) Settings for Email and �鶹��Ƶ Google Calendar

2020-05-13T16:33:48Z

Kobrien4: /* Google Calendar (non iPhone) */

You can use your smartphone or other device to check your �鶹��Ƶ email and sync with your �鶹��Ƶ Google Calendar. Each smartphone is different. Following are the general settings for syncing.
[[File:Pile-of-smartphones.jpg |right|]]
==Google Calendar (Android)==
#Make sure your device is '''registered''' on the �鶹��Ƶ wireless network.
##Join the '''�鶹��ƵSecure''' or '''�鶹��Ƶ''' network and follow the registration steps: [http://register.gac.edu �鶹��Ƶ Registration Pages].
##After completing the registration process, turn wireless off and back on again on your device.
##Rejoin the '''�鶹��ƵSecure''' or '''�鶹��Ƶ''' network.
#On your device or smartphone open the '''Accounts & sync''' Settings screen. Typically in the Settings application.
#Click '''Add Account'''.
#Select '''Google''' for the type of account.
#Enter your full �鶹��Ƶ email address (hpotter@gustavus.edu) as your username, and then enter your password.
#Select the services you would like to sync.
#When you first set up your calendar, all the calendars that are displayed when you view that account's Calendar on a desktop computer will also be displayed on your phone. You can change which calendars get displayed and which calendars are sync.
##From the Calendar screen, touch Menu > Calendars to display. Adjust which calendars you see on the display.
##From the Calendar screen, touch Menu > Calendar to display >Calendars to sync at the bottom of the screen. Here you can view all calendars that are available for syncing and display, grouped by each of your accounts.
##When you're done, touch '''OK'''.

==Troubleshooting==
===Samsung Phones===
In the advanced wireless settings, newer Samsung phones have a setting or check box for "Auto Switch" between networks. This must be turned off to register on the network.

==Google Calendar for iPhone Users==
Please see [[Google_Calendar_Syncing#iOS_Devices_.28iPhone.2C_iPod_Touch.2C_iPad.29 | Google Calendar Syncing for iOS Devices]]
==Contact us==
Please contact the [[Technology Helpline]] at 507-933-6111, stop by the [[GTS|Technology Services]] department in [[Olin Hall]] or complete our [http://gustavus.edu/gts/contact/ contact form].

[[Category:Smartphone]] [[Category:G Suite]]

Sleep and Hibernate Settings

2020-05-13T16:10:14Z

Kobrien4:

There are many reasons to adjust your machine's sleep and hibernate settings. Settings are operating system and machine specific.

==Windows Computers==
*From the '''Start Menu''', select '''Control Panels'''
*View by Small Icon
*Select '''Power Options'''
*Select '''Change when computer goes to sleep'''
*Set Put the computer to sleep to '''Never'''

==Macintosh Computers==
* System Preferences
* Energy Saver menu
* Adjust for Battery and Power Adapter modes
* If you would like the computer to never go to sleep, please check the button that says "Prevent computer from sleeping automatically when the display is off" and uncheck "Put hard disks to sleep when possible".

Sigma plot

2020-05-13T15:54:08Z

Kobrien4:

Sigma plot is a program designed to statistically analyze data and create graphs

==External link==
*[https://systatsoftware.com/products/sigmaplot/]
*[https://en.wikipedia.org/wiki/SigmaPlot]

Run the morning meeting

2020-05-08T21:28:12Z

Kobrien4:

To efficiently run the morning meeting:

* Make sure you are at work at 8am.
* Get the teacher station started in the OTC Classroom and the projector turned on.
* Gather everybody in the Morning meeting area by 8:15am.
* Meet, greet, everybody, ask an interesting question to start off the day. For example, "How's everybody doing?" Well, maybe something more interesting than that, or an interesting [http://www.youtube.com/watch?v=qg1ckCkm8YI youtube] clip.
* Run through the database and ask for volunteers on unresolved cases. If nobody volunteers, we can make up an interesting game to decide who gets to do it.
* Usually we try to get done with the meeting by 8:30-8:45am.
* Turn projector off.

Residence Halls

2020-05-08T21:19:48Z

Kobrien4:

The following is a list of '''residence halls''' at �鶹��Ƶ.

* [[Arbor View Apartments]]
* [[College View Apartments]]
* [[International Center]]
* [[Gibbs Hall]]
* [[Norelius Hall]]
* [[North Hall]]
* [[Pittman Hall]]
* [[Prairie View Hall]]
* [[Rundstrom Hall]]
* [[Sohre Hall]]
* [[Sorensen Hall]]
* [[Southwest Hall]]
* [[Uhler Hall]]
* Chapel View Townhomes

==See also==
* [[:Category:Residence halls]]

{{stub-building}}

Pittman Hall

2020-05-08T21:03:40Z

Kobrien4:

'''Pittman Hall''' is a [[residence hall]] located on the South side of the �鶹��Ƶ campus.

Non-technological information about the hall can be found at [http://www.gustavus.edu/reslife Residential Life's] [http://www.gustavus.edu/reslife/residences/pittman.cfm Pittman Hall Page].

==Computer lab==
Pittman Hall has one [[computer lab]] which is located in the basement of [[Pittman]].

===Equipment===
This lab contains one [[Microsoft Windows|Windows]]-based computers, three [[Macintosh]]-based computers, and one [[HP Laserjet m602dn]] printer. This lab also contains one [[Scanner Support|Epson V500]] scanner.

{{stub-building}}

[[Category:Residence halls]]

Paper tray

2020-05-08T20:55:04Z

Kobrien4:

A '''paper tray''' is part of a printer and is used to store and feed paper to the printer.

Generally printers will have multiple paper trays.
# Tray 1 or the bypass tray
##The bypass tray on a printer is generally a fold down compartment that allows you to easily use different styles or sizes of paper.
# Tray 2
##This tray generally comes standard with printers and is typically set to print on 8.5 x 11 inch paper.
# Tray 3, 4 or More
## Additional trays can be purchased to better suit the end users needs.
## Extra trays are generally used for types of paper that are need regularly such as letter head or larger paper sizes.

{{stub-hardware}}

[[Category:Printers]]

Open source

2020-05-08T20:43:23Z

Kobrien4:

'''Open source''' [[software]] is similar in idea to "free software" but slightly less rigid than the free software movement. Users of open source software are (generally) able to view the source code, alter and re-distribute open source software. There is however less of an emphasis in the open source movement on the right of information and source code to be free and in some cases companies are able to develop proprietary products based on open source ones.

==Examples==
* [[Apache]]
* Pidgin
* [[Linux]]
* [[Moodle]]
* [[Mozilla Firefox]] and [[Mozilla Thunderbird|Thunderbird]]
* OpenOffice.org
* PHP
* WordPress

{{stub-software}}
[[Category:Open source software]]

Open source

2020-05-08T20:43:05Z

Kobrien4: /* Examples */

'''Open source''' [[software]] is similar in idea to "free software" but slightly less rigid than the free software movement. Users of open source software are (generally) able to view the source code, alter and re-distribute open source software. There is however less of an emphasis in the open source movement on the right of information and source code to be free and in some cases companies are able to develop proprietary products based on open source ones.

==Examples==
* [[Apache]]
* Pidgin
* [[Linux]]
* [[Moodle]]
* [[Mozilla Firefox]] and [[Mozilla Thunderbird|Thunderbird]]
* [[OpenOffice.org]]
* [[PHP]]
* WordPress

{{stub-software}}
[[Category:Open source software]]

Olin Hall

2020-05-08T20:36:57Z

Kobrien4:

'''Olin Hall''' is home to the following departments: [[Math and Computer Science]], [[Physics]], [[Telecommunications]], Media Services, and [[Technology Services]].

The [[Olin Technology Center]] is located in Olin Hall.

==External link==
* [http://gustavus.edu/360/olin Panorama in front of Olin Hall]

{{stub-building}}

[[Category:Buildings]]

Laptop

2020-05-08T20:34:24Z

Kobrien4: /* Windows */

[[image:laptop.jpg|125px|right]]A '''laptop''' (also '''notebook''') is a personal computer designed for mobile use. It includes most of the features of a desktop computer (i.e. screen, keyboard, mouse or track pad, etc) in one small lightweight unit. It is convenient enough to be used on one's lap, hence the name Laptop.

==Choosing a Laptop for College==
Most students will buy laptops for college instead of [[desktops]] because they are smaller and more convenient for mobile use.
===Choosing Between a Mac or a PC===
At �鶹��Ƶ, almost every student has his or her own personal computer. Among the first-year class of 2008-2009 school year, approximately 495 students owned a Windows computer, and 225 students owned a Macintosh computer. However, the choice of purchasing a Windows or a Mac is entirely up to the student. Both Windows and Macintosh are fully supported at �鶹��Ƶ, and each has its own advantages.
====Macintosh====
[[Macintosh| Macintosh computers]] are supported by �鶹��Ƶ, and [[GTS]] should be able to handle any problems one might encounter with a Mac. Though a Mac will be more expensive than a Windows, they are more virus protected, and are designed for certain types of professional use, such as graphic art and visual editing. Macintosh computers are equally compatible as Windows are on the �鶹��Ƶ Campus, and do not require any anti-virus software.
=====Variations of Macintosh Laptops=====
*Macbook Pro
*13 in
*15 in
*17 in
*Macbook Air

====Windows====
[[Microsoft Windows|Windows]] computers are also supported by �鶹��Ƶ, and any problems one may encounter with a Windows machine, [[GTS]] should be able to fix. Many students find it convenient to buy a Windows computer because they are affordable, and have the right amount of processing power to handle any project or assignment handed out by the college. Another advantage is that almost every type of computer game is written for a Windows machine.

Unfortunately, Windows computers are susceptible to viruses. Therefore, students are required to use an antivirus product while using the �鶹��Ƶ network. The [[�鶹��Ƶ Wireless Network|�鶹��Ƶ Network]] only supports [[Windows 10]] which comes equipped with Microsoft Security Essentials.

=====Variations of Windows laptops (manufacturers)=====
*Dell
*HP
*ASUS
*Lenovo
*Toshiba

[[Category:Hardware]]

Norelius Hall

2020-05-08T20:29:03Z

Kobrien4:

'''Norelius Hall''' is a [[residence hall]] on the north side of campus.

Non-technical information about the hall can be found at [http://www.gustavus.edu/reslife Residential Life's] [/reslife/residences/norelius/ Norelius Page].

==Computer lab==
Norelius has one [[computer lab]] which is located on the main floor.

===Equipment===
This lab contains two [[Microsoft Windows|Windows]]-based computers, two[[Macintosh]]-based computer, and one [[HP Laserjet m602dn]] printer. This lab also contains one [[Scanner Support|Epson V500]] scanner.

This residence hall is a part of the Residence Hall Wireless Pilot Project. Please visit [http://wireless.gustavus.edu wireless.gustavus.edu] to learn more.

{{stub-building}}

[[Category:Residence halls]]

North Hall

2020-05-08T20:26:06Z

Kobrien4:

[[Image:north.jpg|thumb|North Hall]]
'''North Hall''' is a [[residence hall]] located on the north-east side of campus. It is one of the three [[residence halls]] known as [[Complex]].

Non-technological information about the hall can be found at [http://www.gustavus.edu/reslife Residential Life's] [http://www.gustavus.edu/reslife/residences/north.cfm North Hall Page].

==Computer lab==
North has one [[computer lab]] which is located in the basement.

===Equipment===
This lab contains three [[Microsoft Windows|Windows]]-based computers, three [[Macintosh]]-based computers, and one [[HP Laserjet m602dn]] printer. This lab also contains one [[Scanner Support|Epson V500]] scanner.

This residence hall is a part of the Residence Hall Wireless Pilot Project. Please visit [http://wireless.gustavus.edu wireless.gustavus.edu] to learn more.

{{stub-building}}

[[Category:Residence halls]]

Nobel Hall

2020-05-08T19:59:25Z

Kobrien4:

'''Nobel Hall''' is home to the departments of [http://gustavus.edu/academics/biology/ Biology], [http://gustavus.edu/academics/geology/ Geology], [http://gustavus.edu/academics/geography/ Geography] and [http://gustavus.edu/academics/chemistry/ Chemistry].

The GIS computer lab is located temporarily in Beck 303 [[Computer lab hours]].

== Additional Information ==
*[http://gustavus.edu/events/nobelconference/nobelfoundation/essay.cfm Nobel Conference]

{{stub-building}}

[[Category:Buildings]]

Nintendo USB Connector

2020-05-06T18:56:51Z

Kobrien4:

The '''Nintendo Wi-Fi USB Connector''' is a Nintendo DS dedicated wireless access point that plugs into the USB port on a PC ([[Windows XP]] only). Use the Nintendo Wi-Fi USB Connector if you do not have access to a wireless network connection, or are unable to connect your Nintendo DS to the internet with your current connection. With the Nintendo Wi-Fi USB Connector, up to five Nintendo DS systems can be connected to the internet at the same time. Of course, this only applies to game cartridges that are Wi-Fi compatible.

Remember, to play with friends in the same room as you, the Nintendo DS can always connect to the other DS systems for wireless play without the Nintendo Wi-Fi USB Connector.

==Troubleshooting==
===How do I uninstall the USB Connector?===
Please follow these steps on your computer to remove the Nintendo Wi-Fi USB Connector software:

1. Uninstall the USB connector through the Device Manager.
* Make sure you have the USB Connector plugged into your computer.
* Click the Start button and select Control Panel.
* Click "System" and select the "Hardware" tab. Choose "Device Manager."
* Next to "Network Adapters," click the "+" to expand the list.
* If the Nintendo USB Connector is in the list, right-click it and choose "Uninstall."
2. Perform the DEVREMOV process.
* Make sure you have the USB Connector plugged into your computer.
* On your computer, click on the "My Computer" icon (found in the Start menu or sometimes on the desktop), and right click on your CD drive containing the Nintendo Wi-Fi connection Installation CD, and choose 'Explore.'
* Open "NintendoWFCReg/SoftAP." Within there, double-click the DEVREMOV.exe application. During the course of running the DEVREMOV program, you will see three windows pop up successively.
* The first will have a series of question marks. Click "Yes."
* The second will have a picture of wires and lights moving on it while the DEVREMOV utility uninstalls the internet connection sharing for the Nintendo Wi-FI USB Connector. This will disappear on its own.
* The third will also have several question marks on it. Just click "Ok."
* At this point, remove the USB connector from your computer.
3. Check the "Programs" list and, if the "Uninstall" option for the connector is there, run this process.
* Click the Start button , and select "Programs."
* If the Nintendo USB Wi-Fi Connector is listed, click on the "Uninstall" program to remove it.
4. Check Add/Remove Software on the computer and, if listed, remove the USB connector.
* Click the Start button, and select Control Panel.
* Open "Add/Remove Programs."
* If listed, select the Nintendo Wi-Fi connector from the list, and click "Remove."
* Follow the prompts to uninstall the program.
* Reboot your computer to complete the uninstallation.

[[Category:Nintendo]]