Technology Services Wiki - User contributions [en]

Senior CA

2015-09-01T19:04:09Z

Gmeyer:

The title '''Senior CA''' (Senior Consulting Assistant) is given to a Helpline student employee that is considered a Helpline student leader. This is the highest rank that a student can obtain while working for the Technology Helpline.

Senior CAs have superior technical, leadership and communication skills. Senior CAs have at least one year of Helpline work experience. Senior CAs do not have to be seniors (academic standing). They can be students of any year.

The Technology Helpline usually has between 4 and 8 Senior CAs. They meet on a weekly basis with the full time User Services staff to discuss day to day operations at the Technology Helpline and help make technology at �鶹��Ƶ the best it can be.

The current Senior CAs are:
*Hanna Mahan - ([mailto://hmahan@gustavus.edu hmahan])
*Abby Nistler - ([mailto://anistler@gustavus.edu anistler])
*Jaclyn Perish - ([mailto://jperish@gustavus.edu jperish])

==FAQ==
===Do I need to be a Senior at �鶹��Ƶ to be a Senior CA?===
No.

===How much extra time will this position take?===
1-2 hours extra, paid, per week. Senior CAs usually meet for an hour every week with full time User Services staff.

===I have just started working for the Helpline, can I apply?===
We usually recommend working at the Helpline for a full year before applying to be a Senior CA. If you have worked for us during the summer, we would encourage you to apply.

===What responsibilities can I expect?===
*Responsible for additional management and supervision of day time and evening shifts.
*Attendance at all Senior CA meetings, held once every week (schedule TBD).
*Responsible for assigning tickets and helping manage incoming cases during day time and evening shifts.
*Developing meeting agenda, training content, and execution of the (Bi)weekly meetings for Helpline employees.
*Planning and execution of annual CA hiring.
*Continued efforts on keeping the GTS web site up to date (maintaining wiki articles).
*Being a part of the leadership team during Up and Running Training, running how-to sessions, and planning content.

Technology after �鶹��Ƶ

2015-06-04T20:45:22Z

Gmeyer:

Congratulations from [[GTS|Technology Services]]! Graduation is on the horizon and soon you will be moving on to new adventures – graduate school, a recently landed job, traveling, or just taking some time off to see where life takes you.

'''Quick to-do list'''
*Update your [/account/?pr=email&pr2=alternate alternate email address] �鶹��Ƶ has on file.
*Migrate your e-mail to [[GusMail]].
*Copy important documents from your [[Home Directory]] and [[Office 365]] cloud documents to [[Google Drive]] or to your computer's hard drive.

==Before you leave campus==

===E-mail===
* Please visit the [https://gts.gac.edu/gts/tools/user/altemail.php GTS Tools Page] and modify/enter your alternate e-mail address (in the '''Profile''' section under '''Contact Info'''). This will help you [https://gts.gac.edu/gts/passwordreset/ reset your �鶹��Ƶ password] if you forget it.

* We recommend migrating your �鶹��Ƶ e-mail to [[GusMail]]. GusMail will give you uninterrupted access to your �鶹��Ƶ e-mail after graduation. This account will not be deactivated.

===Home Directory===
Copy your files from your [[Home Directory]] (Z: Drive) to a [[DVD]], [[USB flash drive]], [[external hard drive]], or to your personal computer before you leave campus. Another great option is moving these files to your �鶹��Ƶ [[Google Drive]] account.

* Make sure to include your [[website]]. If you have a personal website you would like to keep, it is located in the [[www-docs]] folder.
* All [[lab computers]] have DVD-writers and USB ports. If you use a [[USB flash drive]] to store your files, lab computers have USB ports on the fronts and/or backs of the machines.
* Alumni (users whose accounts have passed the one year past graduation grace period) can download a zipped copy of their home directory by visiting the [https://gts.gac.edu/gts/tools/ Alumni �鶹��Ƶ User Settings Page].

===Anti-virus===
Install a free anti-virus product such as [[Microsoft Security Essentials]] or purchase another anti-virus product. You have many choices, but a few of the big name products are [[McAfee]], [[Symantec]], and [[Norton]]. If you have [[Windows 8]], you can skip this, as Windows 8 has a built-in anti-virus, [[Windows Defender]].

* Uninstall the �鶹��Ƶ Symantec anti-virus or any other antivirus software that may be on your computer.
* Install the new anti-virus product you purchased/downloaded.
* Be sure to set up the new virus software to run [[Live Updates]] automatically. This ensures that your program will always be protected against the latest viruses.

===Discounted software===
Purchase [[software]] packages and computers at [[academic pricing]] while you are still eligible. Once you graduate, you will spend a lot more money for the same products.
====Adobe Products====
�鶹��Ƶ Students and Faculty can buy Adobe Software at a reduced cost for their personal computers.

Please visit: [http://www.logisoft.com/gac logisoft]

====Microsoft Office====
If you haven't purchased the [[Microsoft Office Suite]], you can still buy it for academic pricing while you are still registered as a student. You can buy this at many retail stores, or you can buy it online at places such as Amazon.com. If you have downloaded the free [[Office 365]] offered through �鶹��Ƶ, your subscription will end after graduation in August. You will also need to download or move your Office 365 online documents to your computer or to [[Google Drive]].

If you experience problems with installing or updating a copy of Microsoft Office, you will need to completely uninstall the copy of Office 365 you downloaded while at �鶹��Ƶ. To do so, follow these [https://support.office.com/en-ca/article/Uninstall-Office-2013-or-Office-365-from-a-Windows-computer-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8 instructions].

===Purchasing a new computer===
�鶹��Ƶ does not sell computers to students, but does maintain a relationship with [http://www.apple.com Apple, Inc.], [http://lenovo.com Lenovo], [http://dell.com Dell], and [http://hp.com HP] allowing students to purchase machines at an educational discount direct from the vendor.

*Please visit the [http://www.appleeducationaffiliates.com/t.aspx?kbid=1367&p=http%3a%2f%2fstore.apple.com%2fus-hed%2fgo%2fhome%3fcid%3dAOS-US-CAMPUS-ED%26aosid%3dp211%26kbid%3d1367%26m%3d10%26i%3d&m=10 Apple Store for Education Website] or call 1-800-My-APPLE.
*Please visit the [http://shoplenovo.i2.com/SEUILibrary/controller/e/usstudents/StdAffinityPortal/en_US/StdAffinity:Home?affinity=usstudents Lenovo Website] or call 1-877-222-6426.
*Please visit the [https://www.shopping.hp.com/webapp/shopping/saveAPPCustomer.do;HHOJSID=15c4KmpTqYlpwNkv1cGwkvJz38SWFSDrGvF85x7zqysr30gCQB1X!769079966?schoolIdName=01576296|GUSTAVUS%20ADOLPHUS%20COLLEGE, HP Academy Registration Website] or call 1-888-999-4747.
* Please visit the [http://Dell.com/�鶹��Ƶ Dell University]

'''Note: '''Almost all vendors have educational discounts for students. All you have to do is ask.

===Questions===
If you have any questions, please contact the [[Technology Helpline]] (507-933-6111).

==After graduation==
===Checking email===
If you have migrated your e-mail to [[GusMail]], you can continue to [http://gusmail.gustavus.edu check your �鶹��Ƶ e-mail].

===Accessing files===
After graduation, you have a year to copy your Home Directory files to another location. After that year, you are able to download a ZIP file of these files at our [https://gts.gac.edu/gts/tools Alumni �鶹��Ƶ User Settings Page]. Please see [[Alumni Home Directory Access]] for help or assistance.

===Transcripts===
Yes, if you know your Webadvisor password, you will be able to access your unofficial transcript. You will need to contact the Registrar directly for a copy of your official transcript. Please visit this link for more information on how to obtain your transcript. /registrar/transcripts.php
==Frequently Asked Questions==

Here are some questions frequently asked by graduating seniors. If you have any other questions, please call the [[Technology Helpline]] (507-933-6111) or e-mail [mailto:helpline@gustavus.edu helpline@gustavus.edu]. We will be happy to assist!

===After I graduate, how long do I have access to my �鶹��Ƶ account?===
If you have migrated your e-mail to [[GusMail]], your email will continue to work. Your �鶹��Ƶ password will continue to log into the �鶹��Ƶ website after graduation.

===What happens to my e-mail and files that are still on my �鶹��Ƶ account after that one year?===

Alumni (users whose accounts have passed the one year past graduation grace period) can download a zipped copy (.zip file) of their home directory and e-mail inbox by visiting the [https://gts.gac.edu/gts/ GTS Tools Page]. Please see: [[Alumni Home Directory Access]] for help or assistance.

====�鶹��Ƶ Google Drive and �鶹��Ƶ Google Calendar====
After graduating, as long as you know your �鶹��Ƶ username and e-mail password, you will have access to your [http://google.gustavus.edu �鶹��Ƶ Google Drive] and [http://docs.gac.edu �鶹��Ƶ Google Calendar] accounts.

===Can I view my transcript online after I graduate?===
Yes, if you know your Webadvisor password, you will be able to access your unofficial transcript. You will need to contact the Registrar directly for a copy of your official transcript. Please visit this link for more information on how to obtain your transcript. /registrar/transcripts.php

===I have a new e-mail account; can I set up my �鶹��Ƶ e-mail to be sent to this new address?===
Yes. This is called forwarding your e-mail. If you visit the [https://gts.gac.edu/gts/tools GTS Tools Page], you will find a link called Forward your e-mail. In the field that is provided on this page, please type in the new e-mail address that you would like the �鶹��Ƶ e-mail to be forwarded to. Please read the warning on this page. If the new e-mail account does not work properly, the forwarded �鶹��Ƶ e-mail will be lost. You can only setup forwards as long as your account is active, and we will continue to forward your e-mail, indefinitely.

===Does my quota still apply after graduation?===
If you have migrated your e-mail to [[GusMail]], you have no e-mail quota. GusMail has unlimited e-mail storage.

====See also====
* [https://gts.gac.edu/gts/tools/user/check-usage.php Check My Quota] - For non-GusMail users.
* [/account/?pr=email&pr2=spam Manage my SPAM] - For non-GusMail users.

===Is it possible to access my Home Directory/MyData from off-campus?===
Yes, you are able to access your files stored in your MyData folder from anywhere, granted that you have an Internet connection. Log on to the �鶹��Ƶ Webmail service, https://webmail.gac.edu and click on '''File Manager'''. These links are found on the left side of the [[Webmail]] interface. You then will be able to browse your Home Directory/MyData files. You can download files by clicking the little picture of a disk.

===Am I still able to use the �鶹��Ƶ Search after graduation?===
Yes, as long as your �鶹��Ƶ account is fully active, you will have access to the online �鶹��Ƶ Search.

===Do I need to uninstall �鶹��Ƶ Antivirus before installing the new virus protection?===
Yes, you will need to uninstall the �鶹��Ƶ Antivirus/Symantec Client Security before installing your new virus protection. Installing a new virus protection program while having another one installed can be very risky and is not advised. It can cause significant problems with your operating system.

===How do I uninstall the �鶹��Ƶ AntiVirus Software?===

* Go to the Start Button→Control Panel→Add/Remove Programs
* Click on each of these items (LiveReg, Norton Antivirus/Symantec Antivirus, Live Update, Symantec Endpoint Protection) and click Remove.

Note: It is recommended that you uninstall and install virus protection while you are not connected to the Internet.

===Where do I go to find Spyware protection?===
There are some programs that you can purchase in retail stores like Best Buy, however, many companies have free versions that are easily accessible on the Internet. Here are a few programs that we use on a regular basis: [http://malwarebytes.org Malwarebytes], AdAware Personal, Spybot - Search and Destroy, and Spy Sweeper. Make sure that you keep these programs updated. You will need to do it manually. The paid versions of these programs will do the updating for you.

===I am in need of serious computer help. Where should I go?===
Because there are many businesses that provide support in case of serious computer problems, checking out the Yellow Pages or the local newspaper is a good place to start. It is also recommended to ask people in the area for a recommendation.

However, you should always use caution and good judgment when taking your computer to be repaired. It is recommended that you back up your data before having any service done to your computer, and remove any confidential data/sensitive data (taxes, personal pictures, passwords, etc.) from your hard drive before having your computer serviced.

User:Gmeyer

2014-11-20T00:58:35Z

Gmeyer: /* Greg Meyer */

[[File:ME!.jpg|400px|right|Greg Meyer wears many hats. None of them are his.]]

==Greg Meyer==
Greg is a senior English major with no minor and no clue at [http://www.gustavus.edu �鶹��Ƶ]. He has an Associates in Applied Science degree in [http://en.wikipedia.org/wiki/Mechatronics Mechatronics]from South Central College.

Greg has worked at the [[Technology Helpline]] since Fall 2012. He also freelances as a reporter for the '''�鶹��Ƶ Weekly''' and the '''Lake Region Times''', both of which you should totally read. Sometimes he plays piano for weddings and church services. Just don't ask him to play On Eagles' Wings or a version of Pachebel's Canon in D that ISN'T IN D! IT'S SUPPOSED TO BE IN D! ...sorry about that.

Someday Greg wants to be a full-time writer. Of course, he also wants to make a livable wage, so one dream or the other will have to go. For now, he writes when he has the time. Eventually he'll have a novel fit for publishing. Eventually. For now he sits and scribbles and comes up with ORIGINAL CONTENT DO NOT STEAL. His current project is poetry. Because he's in a poetry class. How original.

Some other fun stuff about Greg:
*Plays classical piano and goofs around on guitar [[File:YellowKing.jpeg|200px|thumbnail|right|The King In Yellow]]
*Loves to read. Can smell books at 60 paces
*[http://gunshowcomic.com/30 Like a wizard, has no sense of right and wrong]
*Also lacks any sense of when humor is appropriate
*Enjoys video games, Dungeons and Dragons, tabletop wargames
*Is addicted to candy
*Probably spends too much time on the computer ... Naaaaaah
*Has participated in state archery competitions (and lost)
*Talks too much
*Listens to [https://www.youtube.com/watch?v=Nba3Tr_GLZU music] with [https://www.youtube.com/watch?v=4xgx4k83zzc the dials at 11]
*Worships the King in Yellow. Ia! Ia! H͏̴̡a̛st̴u͝r͏̨!̕͡ ̵H͏a̴͝s̡͠t̷̢ù̵̢r̡̨!̕ ͞Ḩ̕͜a̧̢ś̸t̵̢͝u҉̸̡r̛͞!
*Is an [https://www.youtube.com/watch?v=nn2FB1P_Mn8 IT wizard]

[[File:COUGAR.png|200px|thumb|right|Greg's spirit animal, the cougar, is deadly, but more elusive than Greg's sanity]]
Greg's spirit animal is the honey badger. ...not really. It's probably the bunny or something. Oh, what's that, [http://www.helloquizzy.com/tests/the-what-is-your-spirit-animal-test Spirit Animal Test]? Greg's spirit animal is a cougar? ...but he doesn't like men younger than--Oh, THAT kind of cougar. Okay then.

==Contact==
*Email: [mailto://gmeyer@gustavus.edu gmeyer@gustavus.edu]

THIS SPACE AVAILABLE FOR RENT! PRICE NEGOTIABLE! BUY NOW! CONTACT GREG AT THE ABOVE ADDRESS!

Macintosh Adware Removal

2014-11-06T21:02:05Z

Gmeyer:

==Symptoms of Macintosh Adware Presence==
* Troubles accessing web pages in Safari or Chrome
* Abnormal picture ads on google.com main page and search results.

==Basic Removal Steps==
*Navigate to Macintosh HD, Library
*Check the following folders for files with names like 'zeobit','MacKeeper','911' or '911bundle','Vsearch', or 'MPlayerX'
*Folders to check: LaunchDaemons, LaunchAgents, Application Support, Caches.
*Also check all browsers for suspicious extensions
*Reboot computer

==MacKeeper,VSearch, Conduit, Zeobit Removal==

Here is a helpful web page that has been proven to work multiple times to guide you through removing pesky Macintosh Adware.

http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/

Please only delete those files that have got the words ‘zeobit’, ‘MacKeeper’, ‘911’ or ‘911bundle’, or 'Vsearch' should be trashed.

The directions on the website don't mention anything about Vsearch, but any file that says Vsearch treat it the same, delete or kill the file/process.

Another resource -
http://www.thesafemac.com/arg-identification/

==Other==
* Try removing the website data in Safari. Safari menu, Reset Safari, Remove website data.

The Book Mark

2014-08-20T15:29:43Z

Gmeyer:

== About The Book Mark ==

'''The Book Mark''' is the bookstore of '''�鶹��Ƶ.''' '''The Book Mark''' is your place for official '''�鶹��Ƶ''' textbooks, gear and supplies. Buy or sell used and new textbooks, find official '''�鶹��Ƶ''' gear, and purchase software and gifts—online and offline. Learn more about the store [/bookmark/ here].

== Purchasing Textbooks ==
To begin purchasing textbooks, go to '''The Book Mark's''' online store, [http://gustavus.verbacompare.com/ here]. You will need to choose a term, department, course, and section, before adding it to your Course List. After you have added all your courses to your Course List, click on "Compare prices on these materials" to proceed to the next stage of purchasing.

[[File:BookMark1.PNG | 700px]]

The next screen will allow you to compare prices between '''The Book Mark''' and various online retailers. Click the "Add to cart" button to add the desired version of your textbook to your cart.

[[File:BookMark2.PNG | 700px]]

When you've added all your necessary texts to your cart, click on the yellow "Checkout" button in the upper-right corner of the screen. Confirm that you wish to check out, and you will be brought to a screen which reconfirms the texts you are purchasing.

[[File:BookMark4.PNG | 700px]]

If you have previously created a '''Book Mark''' account, enter your information in the "already have an account" fields. If you are a first-year student, or have not previously created a '''Book Mark''' account, you will need to select the "create an account" link. This link will bring you to a new page where you can create a '''Book Mark''' account before proceeding to checkout.

[[File:BookMark5.PNG | 700px]]
[[File:BookMark6.PNG | 700px]]

The Book Mark

2014-08-20T15:29:27Z

Gmeyer:

The Book Mark

2014-08-20T15:29:11Z

Gmeyer:

== About The Book Mark ==

'''The Book Mark''' is the bookstore of '''�鶹��Ƶ.''' '''The Book Mark''' is your place for official '''�鶹��Ƶ''' textbooks, gear and supplies. Buy or sell used and new textbooks, find official '''�鶹��Ƶ''' gear, and purchase software and gifts—online and offline. Learn more about the store [/bookmark/ here].

== Purchasing Textbooks ==
To begin purchasing textbooks, go to '''The Book Mark's''' online store, [http://gustavus.verbacompare.com/ here]. You will need to choose a term, department, course, and section, before adding it to your Course List. After you have added all your courses to your Course List, click on "Compare prices on these materials" to proceed to the next stage of purchasing.

[[File:BookMark1.PNG | 800px]]

The next screen will allow you to compare prices between '''The Book Mark''' and various online retailers. Click the "Add to cart" button to add the desired version of your textbook to your cart.

[[File:BookMark2.PNG | 800px]]

When you've added all your necessary texts to your cart, click on the yellow "Checkout" button in the upper-right corner of the screen. Confirm that you wish to check out, and you will be brought to a screen which reconfirms the texts you are purchasing.

[[File:BookMark4.PNG | 800px]]

If you have previously created a '''Book Mark''' account, enter your information in the "already have an account" fields. If you are a first-year student, or have not previously created a '''Book Mark''' account, you will need to select the "create an account" link. This link will bring you to a new page where you can create a '''Book Mark''' account before proceeding to checkout.

[[File:BookMark5.PNG | 800px]]
[[File:BookMark6.PNG | 800px]]

The Book Mark

2014-08-20T15:28:29Z

Gmeyer:

== About The Book Mark ==

'''The Book Mark''' is the bookstore of '''�鶹��Ƶ.''' '''The Book Mark''' is your place for official '''�鶹��Ƶ''' textbooks, gear and supplies. Buy or sell used and new textbooks, find official '''�鶹��Ƶ''' gear, and purchase software and gifts—online and offline. Learn more about the store [/bookmark/ here].

== Purchasing Textbooks ==
To begin purchasing textbooks, go to '''The Book Mark's''' online store, [http://gustavus.verbacompare.com/ here]. You will need to choose a term, department, course, and section, before adding it to your Course List. After you have added all your courses to your Course List, click on "Compare prices on these materials" to proceed to the next stage of purchasing.

[[File:BookMark1.PNG | 600px]]

The next screen will allow you to compare prices between '''The Book Mark''' and various online retailers. Click the "Add to cart" button to add the desired version of your textbook to your cart.

[[File:BookMark2.PNG | 600px]]

When you've added all your necessary texts to your cart, click on the yellow "Checkout" button in the upper-right corner of the screen. Confirm that you wish to check out, and you will be brought to a screen which reconfirms the texts you are purchasing.

[[File:BookMark4.PNG | 600px]]

If you have previously created a '''Book Mark''' account, enter your information in the "already have an account" fields. If you are a first-year student, or have not previously created a '''Book Mark''' account, you will need to select the "create an account" link. This link will bring you to a new page where you can create a '''Book Mark''' account before proceeding to checkout.

[[File:BookMark5.PNG | 600px]]
[[File:BookMark6.PNG | 600px]]

The Book Mark

2014-08-20T15:28:06Z

Gmeyer:

== About The Book Mark ==

'''The Book Mark''' is the bookstore of '''�鶹��Ƶ.''' '''The Book Mark''' is your place for official '''�鶹��Ƶ''' textbooks, gear and supplies. Buy or sell used and new textbooks, find official '''�鶹��Ƶ''' gear, and purchase software and gifts—online and offline. Learn more about the store [/bookmark/ here].

== Purchasing Textbooks ==
To begin purchasing textbooks, go to '''The Book Mark's''' online store, [http://gustavus.verbacompare.com/ here]. You will need to choose a term, department, course, and section, before adding it to your Course List. After you have added all your courses to your Course List, click on "Compare prices on these materials" to proceed to the next stage of purchasing.

[[File:BookMark1.PNG | 300px]]

The next screen will allow you to compare prices between '''The Book Mark''' and various online retailers. Click the "Add to cart" button to add the desired version of your textbook to your cart.

[[File:BookMark2.PNG | 300px]]

When you've added all your necessary texts to your cart, click on the yellow "Checkout" button in the upper-right corner of the screen. Confirm that you wish to check out, and you will be brought to a screen which reconfirms the texts you are purchasing.

[[File:BookMark4.PNG | 300px]]

If you have previously created a '''Book Mark''' account, enter your information in the "already have an account" fields. If you are a first-year student, or have not previously created a '''Book Mark''' account, you will need to select the "create an account" link. This link will bring you to a new page where you can create a '''Book Mark''' account before proceeding to checkout.

[[File:BookMark5.PNG | 300px]]
[[File:BookMark6.PNG | 300px]]

The Book Mark

2014-08-20T15:26:46Z

Gmeyer:

== About The Book Mark ==

'''The Book Mark''' is the bookstore of '''�鶹��Ƶ.''' '''The Book Mark''' is your place for official '''�鶹��Ƶ''' textbooks, gear and supplies. Buy or sell used and new textbooks, find official '''�鶹��Ƶ''' gear, and purchase software and gifts—online and offline. Learn more about the store [/bookmark/ here].

== Purchasing Textbooks ==
To begin purchasing textbooks, go to '''The Book Mark's''' online store, [http://gustavus.verbacompare.com/ here]. You will need to choose a term, department, course, and section, before adding it to your Course List. After you have added all your courses to your Course List, click on "Compare prices on these materials" to proceed to the next stage of purchasing.

[[File:BookMark1.PNG]]

The next screen will allow you to compare prices between '''The Book Mark''' and various online retailers. Click the "Add to cart" button to add the desired version of your textbook to your cart.

[[File:BookMark2.PNG]]

When you've added all your necessary texts to your cart, click on the yellow "Checkout" button in the upper-right corner of the screen. Confirm that you wish to check out, and you will be brought to a screen which reconfirms the texts you are purchasing.

[[File:BookMark4.PNG]]

If you have previously created a '''Book Mark''' account, enter your information in the "already have an account" fields. If you are a first-year student, or have not previously created a '''Book Mark''' account, you will need to select the "create an account" link. This link will bring you to a new page where you can create a '''Book Mark''' account before proceeding to checkout.

[[File:BookMark5.PNG]]
[[File:Bookmark6.PNG]]

File:BookMark6.PNG

2014-08-20T15:24:42Z

Gmeyer:

File:BookMark5.PNG

2014-08-20T15:24:27Z

Gmeyer:

File:BookMark4.PNG

2014-08-20T15:24:16Z

Gmeyer: